Reliance Trends — missing items from the purchase made at the store

Address:

Chennai, Tamil Nadu, 600117

First time i shopped at s. Kolathur store, chennai bought goods for rs. 12, 000+ they didn’t pack all the items. Went back to ask for it, they took my invoice and we were made to wait for more than 30 minutes. Store manager - andrew nowhere to be seen, worst experience ever. After 30 mins, the guy - akash who served us came and told us that he packed everything and accused me of lying. I asked to see the cctv footage to prove that he didn’t give me the items. The lady at the counter before him told us that she just put away the items. Akash raised his voice and started yelling. After asking to speak to the manager and view the cctv footage, the missing items magically appeared from the shop itself. I sent enquiry on twitter but no response from trends.