Reliance Trends — Not getting of refund of payment which was failed during making payment in their outlet

Address:

Reliance trends women's Chikkadpally

I had done payment of ruppes 699 to reliance trends women's branch Chikkadpally on 16 February 2023 via kotak mahindra payment app ...Due to technical issue the payment was stuck and money was received by trends and here the told you will get refund in 7 days but here nearby 2 months has been completed and there is no response from there side ...