[Resolved]  Reliance Trends — Redemption Coupons

Address:

Ernakulam, Kerala

Sir, During April 2014, I purchased from Reliance Trends, Oberon mall, Cochin on two occasions and obtained two redeemable coupons of Rs500/- each that expired on 27/4/2014. I couldn't take the benefit of redemption and threw away the coupons. On 29/4/2014, I got an SMS saying the redemption date has been extended to 30/4/2014.To take the lost benefit, I approached the same outlet where two executives took the adamant stand of not giving me the benefit saying I should provide the destroyed coupons despite showing them the SMS received. Had the company informed on 27/4/2014 about the date extension, I could have saved the coupons. For anybody, it is useless after the business hours of 27/4/2014. In spite of pleading the situation, which the executives also know, they had been finding fault with me saying that I should have preserved the coupons (I don't know astrology), since the company is doing a favour. It appears funny. I understand that the company has a tracking technique using the mobile number to ensure my claim. They didn't want to hear my grievance. Why should I be deprived of this facility?! Please let me know -- K.A.Muraleedharan Chartered Accountant Aluva, Cochin MOB- [protected]