Reliance Trends — Refund issue after online complaint has been filed

On 6/10/23 I Pooja Bora purchased items of rs 2698 from reliance trends clock tower Dehradun. The money was debited from my account but they did not gave me my items as they said that they did not receive any money . After sone time an online complaint was also filed with SD39322924 and I was told that money will be credited in my account on 26/10/23. But money is not credited yet. Pls do the needy.