On 6 th November, 2021 ; i have made a purchase at Reliance Trends store, Near Benz circle - Vijayawada, A.P.
First, i made a payment of Rs .1902 using phonepay application, the transaction was successful, the amount was debited from my account, But the store executive told me that the amount was not credited to them and therefore asked me to make payment one more time and told me that the debited amount will be refunded within 2 days . I made a payment using a debit card and left the store.
After 3 days when i went to the store regarding my refund, the customer service executive took details about the transaction id and all and asked me to wait for another 2-3 days, after that day i waited for around 7-8 days on 15th Nov. I raised a complaint via E-mail and Toll free - 3660964
Today is 27th November 2021,
So i have been waiting for refund nearly for a period of 20 days which was supposed to be done within 2 days, Now the Toll-free customer service executive told me to wait for some more days as there is no update regarding my complaint and the store executive is not responding to my call .
Therefore, I think that i will not get my refund
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