Reliance Trends — rude behavior

Address:

Dimapur, Nagaland, 797112

This is to inform you that i had been experiencing very bad and unbearably rude gesture from one of your stock manager miss areny (Dimapur branch). I m extremely shocked that how can a manager be so inhuman and speak such in politely. I purchased few products from your dimapur branch on 14th of october and i was entitled for some gift according to them. However they didn't had enough stock so they gave me a receipt for the same and asked me to collect it from them. I waited for them for a week there was no response so i had to travel back home to delhi. I got a call from them saying that they need my address so that they can send the gift item directly to my home, i kept getting numbers of call from them and finally few days back again i got a call from a girl name rose and she said that now i have to collect it from the outlet itself coz of some change of decision, while this conversation i clearly said her that i m out of station and i have the physical copy of the receipt with me and i told her that i would send my younger sister to collect the gift i mentioned rose that she doesn't have the receipt however she has the softcopy of it and rose confirmed that it will be acceptable. Today wen my sister went to ur dimapur branch miss areny humiliated her and told her that she is irritating. My sister requested her to see the soft copy but miss areny was too stubborn and it was really unbearable for my sister so she came back. I believe that this is not the right way to treat any customer. I spoke to her over the phone and she was shouting at me and kept on arguing. It had hurted me so much.. And this is not the first time i m facing this behavior from her. I would request you to please look into this matter.