Reliance Trends — Staff behaviour and misuse of offers

Address:

Ward 69 Shanti vihar colony shitala mandir road daganiya, Infront of Abhishek kirana store, Infront of Abhishek kirana store

I want bring into your notice that i made a purchase of rs 4000 and i eligible to recieve coupons worth 2000 against my purchase as the offer on 1st dec 2022 but the billing staff said that we have not received the coupons yet so pls collect the same after few days but when I visited again they have refused to give the same and the behaviour was not satisfactory
They are giving and using that coupons for there friends and family and customers who have purchased they are not getting the benefits.