Reliance Trends — Staff Behaviour

Address:

Reliance trends centre square mall genda circle Vadodara

Dear sir
With reference to the above, I would like to draw your attention to an unfortunate event which happened today evening.
I visited reliance trend at centre square mall, Genda circle, Vadodara. I purchased a dupatta, the payment for which was debited in my account. However due to network issue, the payment was not received by your store.
I asked the store manager, Mr Naresh sumeshara to give ne anything in writing so that if my payment was not reversed, I could come for the resolution. He declined and used mocking words . He was just repeating that I am not understanding. He and his colleague, Ms Puja behaved very rudely. They used very mocking and taunting words.when, I asked for complain book, they mockingly told me that how could I ask this in this digital Era. On the topic of complain, Ms Puja said that I was threatening them.
Is asking for a mode of complaint, a threat? Mr Naresh also said " You need treatment "
I strongly object any such personal comments and that too in public.
If any action is not taken on your part, I will be forced to raise this issue at any other platform.
Reliance is a well known brand and such horrible, rude, irrational and very unexpected behavior by your staff, add a black dot to your reputation
The payment was received back in my account and I do not have any complains about that. I am Complaining against their sad, rude, mocking attitude. This is highly u expected in customer service.
I am writing this mail with a hope that customers visiting your store do not have to suffer such horrible experience.

Shalini