Reliance Trends — undersized shirt

Address:

Raipur, Chhattisgarh

I am residing at 563-P, Sector-10A, Gurgaon (Haryana) and currently in Raipur (CG) on tour up to 9th morning. On 4th evening, I Purchased two shirts from Reliance Trends located in Centre Mega Mall vide cash memo no. C0824 #0087 dated 4th May, 2015. Shirts are indicated on cash memo as "network shirts" and both are size 40 which I normally purchase and use. One shirt I used on 5th May and found it to be undersized and very tight. The label was thrown when I used the shirt. The other shirt label is intact. Today, I had taken the shirt to Reliance store and requested that the unused shirt may be changed with the next bigger size 42. My request was turned down with a remark that no change or refund is possible and the same has been rubber stamped on the cash memo since the item is promotional item. I wish some one had informed me that these shirts can be of different size than what is labeled and therefore the buyer has to take it on his own risk. I wonder if this can be the policy of any reputed store? In fact, a reputed store will perhaps change the used shirt also since it is of wrong size than labeled. Can I expect any solution or have to bear the cost of these under sized shirts just because I purchased them from Reliance. I await your response. Regards Tejveer Verma