Reliance Trends — UPI payment successful but bill not paid

Address:

Damoh , Madhya Pradesh

I purchased few dresses at reliance trends on 05/09/2022 in Damoh m.p. I asked i[censored]PI payment is available and they said it is . I paid once and the payment was successful but they said bill not generated and I paid again through UPI but same issue amount deducted from my account but bill was not paid . Then I was asked to pay with card and this time I got the bill .
They said I will get a refund but haven’t received it yet .