Reliance Trends — Urgent complaint regarding gogift card transaction at trends tirunelveli vannarpettai branch

Dear [Customer Support/Concerned Authority],

My name is Jeyaraman Alias Senthil. I am writing to raise a serious concern regarding a highly disappointing and financially damaging experience I had at your Trends store in Tirunelveli Vannarpettai branch.

I recently received a Gogift card worth ₹6, 400 from my company. To ensure the card was functional, I transferred ₹100 to Trends and visited the store to make a small purchase and check its validity. I approached the cashier, Mr. Subash, and clearly requested him to verify whether the card was working. I picked up a face mask worth ₹98 for this purpose.

After scanning the item, Mr. Subash claimed that the card had ₹100, and since the billed amount was ₹98, the card wasn't working due to the small difference. He advised me to purchase more items, stating he would then apply the amount. Trusting his word, I went ahead and made additional purchases.

However, after billing, Mr. Subash changed his stance and irresponsibly declared that the card code was invalid and couldn’t be used. This sudden change in response, without proper verification initially, resulted in a loss of ₹6, 400. When I insisted further, he escalated the matter to the branch manager, Mr. Ashok, who was professional and raised a support ticket with Reliance customer service.

While I appreciate Mr. Ashok’s support, I am extremely disappointed with Mr. Subash’s careless and unprofessional handling of the situation. As a frontline employee, his failure to follow proper procedures and his misleading statements directly led to the loss of my funds. This is not just a technical issue — it is a matter of accountability and basic customer service.

Money earned with hard work is not something to be dismissed lightly. I expect a prompt resolution to this issue and demand that the ₹6, 400 either be refunded or made redeemable as intended. Moreover, I strongly urge you to take strict disciplinary action against Mr. Subash to prevent other customers from suffering a similar experience.

I hope for a quick and fair response to restore both my funds and trust in your brand.

Sincerely,
Jeyaraman Alias Senthil.