Reliance Trends — Very rude and unprofessional behaviour of Reliance Trends staff member

Address:

Reliance Trends, Doddanekkundi

Location: Reliance Trends, Doddanekkundi, Bangalore

Staff name: Babar

Today (3rd July 2022) we visited the said Reliance store and we were excited to buy some clothes as there was an ongoing offer that on selected products we have 50% off if the total amount sums upto 7000/- rupees.

Now after spending almost 2 hours we selected so many clothes and we went to the payment counter for billing. There we met this staff member Baba/Babar who told us that out of the clothes we selected 2 of them were out of the offer scope and rest 5-6 clothes were part of the offer. But, according to him, we still had to buy 800/- rupees worth of clothes which were from the offer section to get the 50% off.

So, we again went to the 2nd floor for selecting few clothes from the offer section.

Note:
First of all, on the 2nd floor hardly there were any staff members to help the customers and some of them also didn't knew themselves which clothes were part of the offer. Neither they could help us much about their availability of products.

Now after that we selected 2 tshirts worth 499/- each and came back for the billing. There again Mr. Babar came up and started telling that one of our another shirt was also not part of the offer. But, we told him that he himself just confirmed few minutes back that they were part of the offer. He was rudely telling that what he can do about it, the system is not accepting it and most importantly he was being abusive with us.

So we calmly told him he could have informed us earlier and it should be their responsibility to sort the products according to offers and availability to which he said it's not possible for them!! He was being rude this time too.

So, being totally embarrassed and disappointed with this kind of attitude and service at Reliance, we had to leave the store without purchasing a single product.

Trust me, after today's experience, we will definitely think twice before visiting any Reliance Trends store. And would definitely not prefer to visit the Reliance Trends Doddanekkundi one!! We might prefer some other branded stores above Reliance Trends for the same.

Not sure if consumer forum will be able to resolve my case, but I wish atleast Reliance Trends take this report/feedback since this will only disappoint their customers and will ruin their good will amongst us, the customers.