Reliance Trends — Very very bad experience!!

Address:

Kursi Road, Vikas Nagar, Opp Gulacheen Mandir, Lucknow 226022

I went to buy clothes at Reliance Trends for my family (at Vikas Nagar, Kursi Road, Lucknow 226022) on 6th April 2023 . Since we could not find a proper match for all my family members we just picked one short pant for my kid. We reached the counter to make the payment of Rs 599 against the purchase. Using the QR code, I made the payment and my screen showed a successful transaction of Rs 599 to Reliance Trends. However the staff at the counter told me that they didn't receive the money!! This was really surprising!! They asked me to return the item for which I had made the payment and I retuned it as I had no choice as I was running out of time! I moved out of the outlet losing Rs 599 and without carrying my purchased item!! I sent them the payment screenshot attached in an email in this regard. I also attached the written confirmation by their staff claiming that the payment was not received at the outlet!!

We faced issues at the same outlet multiple times earlier. Last year, we tried to make payment using the coupons received on an earlier purchase and since the network was down we had to wait there for more than an hour and still it didn't happen and then I had to pay cash and I was called the next day and they replaced the coupons! On another occasion, I tried to make a payment using my ICICI Bank debit card since I did not have cash and I was informed that due to network issues payment can't be made using the card and then I had to cancel my purchase and then I bought the stuff from Vishal Mega Mart! Till date they have not refunded my money...Its 2 weeks now and they didnt return my moeny despite so many email reminders over the past 2 weeks!! I will never recommend anyone to buy anything from any Reliance Outlets, be it Reliance Trends, Reliance Digital, Reliance Fresh, Reliance Jewels or Reliance Smart Bazar!!