Reliance Trends — We have neither obtained the fresh articles nor got the money refund despite the repeated insistence

I have bought two kurtas worth rs400 each (The actual costs is 499 each, got 100 rs of[censored]nder the offer scheme) from relevance trends on friday, 12 june 2020. To my dismay, both the kurtas were found to be defective, the first kurta was torn while second one was without sleeves which are otherwise attached along with the article, to be stitched later. We have submitted both the articles with the store. We have neither obtained the fresh articles nor got the money refund despite the repeated insistence