Reliance Trends — zero balance gift card

I ordered two reliance trends card yesterday by using the points I got from my company ( thomson reuters, bangalore)as an appreciation of my work. I got it yesterday from oc tanner private limited (company which delivered the card)

But today I went to reliance trends outlet bangalore they told it is zero balance card.what will I do?

Can I return it ? Will I get my 2000 rs
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The staff at reliance trends sikandra agra is so bluffing that they said to alter my trouser at the time of shopping vut rejected to alter it after i bought. And at the end i had to get it altered at some other tailor.. Which cost me 300 rupees for 2 trousers.

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