Religare Enterprises — Agent code deactivation

I was working with care health insurance long back, but still my agent code is not deactivated I have submitted al the required documents with them on 12/07/2021, but still they have not proceed with necessary actions for deactivating the same,

Kindly help in deactivating the same as due to this i am not able to join any other insurance company,

Agent Code - RLH20180117
Name - Sandhya.
Pan Number - GGYPS8700R