[Resolved]  Religare Enterprises — Cashless facility delayed

Address:	400086
Website:	www.religarehealthinsurance.com

My father Mr. Ashok Kumar has Religare Health Insurance plan policy Number[protected] Doctor @ Seven Hills Hospital Mumbai has recommend for angiography for him and we approached TPA for processing cashless facility for same.
On 1st day we received sms stating that Religare is looking for further information related to 1st visit with doctor which we responded back with all details. After that we were told that our case has been forwarded for investigation and that would take 26 hrs.On further discussion with call center representative I was told that in some cases of critical illness religare opt for investigation, although he didn't had list of such cases for which there would be investigation.
My doubt :
1.During selling policy we were told that cashless facility would be availed within 4 hrs, not sure where is clause of 26 hrs investigation in policy.
2.Is Angoigraphy a critical illness... are they serious, i feel heart attack, bypass etc are critical illness, angio is just test which would let us know of heart condition.
3.Patient would die in due course of investigation duration of 26 hrs if there is something critical.
4.Before issuing policy religare conducted thorough medical examination, not sure what will they do in this investigation.

Wanted to confirm on this process of investigation, so that I don't renew this policy and search for other policy.

Rohit