[Resolved] Renault — Airbag didn't deploy!!!!

Dato' Steven Lee

Address:	53000
Website:	Renault company

Hi, i bought renault megane red bull reg malaysia (Bpb8263), on 7dec 2016, because happy with renault comfort and good safety fixtures, i bought another renault fluence on 4 january, on 1 feb 2017 met with very hard accident, using my renault megane but the airbag was not deploy, and my daughter has swelling on the left facial region. Plus wound. I will upload some picture, i need a fast respond from renault company.

Name : dato' lee (Jp) (Dk)
Hp:+[protected]

+3 photos

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Apr 28, 2017

Complaint marked as Resolved

Renault customer support has been notified about the posted complaint.

Verified Support

Apr 27, 2017

Renault Customer Care's response Dear Dato' Steven Lee,

We’ll surely forward this matter to the concerned country heard. They will get in touch with you to assist you further in this regard.

Apr 27, 2017

Updated by Dato' Steven Lee Ref:airbag didn't deploy

Dear sir,

I hope renault company give me a fast response on this matter, as a business man i have been patient waiting for a respond from your RENAULT COMPANY . Unfortunately i get non respond from RENAULT,
I hope someone from RENAULT response to me on 7 DAYS working period before i bring this matter to PUBLIC . And posted it out into the NEWSPAPER . I don't think your company want a bad image with airbag system not function at all . Or the most unsafe car on the road.

For RENAULT information i have bought 3 of your cars this half year period, that is megane rs sport, fluence and last month i just get my renault megane rs sport cup . Renault company can check my purchase record at malaysia Renault .

NEED URGENT RESPOND !!!

Sincerely
DATO' LEE (JP)
HP:+[protected]

Verified Support

Apr 28, 2017

Renault Customer Care's response Dear Dato' Steven Lee,

We are re-escalating your issue to the concerned team and will get back to you soon.

May 02, 2017

Updated by Dato' Steven Lee Dear Renault Customer Care,

I cant feel any concern and responsibility from your team since I am waiting your reply already the 6th days by today without get back and reply.

This was the accident ! That is life not a joking matter. Life only ONCE in our life. When I walked in Malaysia Renault HQ Branch till now also gave me the feedback is WAITING since the accident happenned on 2nd Jan 2017 untill now everytime.

I will upload again the photos of accident Renault Magane Sport airbag did not function deploy and the victim(my daughter ) admitted hospital photos to the media FACEBOOK, GOOGLE and others.

Regards and Thanks
DATO' LEE (JP)
CONTACT NO.: +[protected]

Dec 05, 2017

Updated by Dato' Steven Lee Hi,

I am still waiting and didn't get any reply and answer from your since 28 Apr 2017 until today 5th Dec 2017.

Please do not hesitate to contact me if any inquiry.

Regards & Thanks
Dato' Lee (JP)
Contact number: +[protected]