Renault Complaints & Reviews

We have booked Kwid RXT AMT - Zanskar Blue model with the Nanavati Motors Navsari Dealer on 29th October, 2020 upon an assurance from the Car dealer that the requested Vehicle was available in Stock and will be delivered immediately upon approval of Car Loan. Our Car Loan got approved from the Bank on 6th November and the dealer asked us the sign the disbursement papers on 7th November. Upon checking on the delivery of Car, we were told by the dealer that the requested car is now sold by another showroom hence it is currently not available however, we will get the same by 13th November. Upon following up with the dealer around 10th November to make sure that the Car will be delivered on 13th November, we were told by the staff at the Navsari Showroom, the vehicle is not yet been dispatched from the plant will be able to deliver in next dispatch batch around 17th - 19th November. We again chased them around 17th November to know the status of the delivery of car. The dealer told us that due to Diwali they are not able to check the exact status of the car and shall be able to update on 19th November once everything opens in Surat. We waited till 19th November and called them again on 18th November to know if there is any progress on the status and contacted the Customer service team at Nanavati Motors in Surat. They asked us to wait for another 1 day hence we called them on 19th November. Upon chasing them on 19th November, we were told by the Customer Service team at Nanavati Motors in Surat that the car is still not in production hence it will take min. of another 1 Month to dispatch and to get the delivery of the same. Under this circumstances, we either need to wait till 10th December or they can process the refund after deducting all the Processing fees.

To obtain this car, we had to pay the Loan processing fees of Rs. 7500 to the Bank. Which the dealer is not willing to refund. Plus they also want to deduct the company processing fees of Rs. 3000. Additionally, since the loan amount is already disbursed by the bank to the dealer, the Bank will also recover the Interest for 15 days from us which again dealer is not willing to pay.

This is a clear case of cheating by Nanavati Motors by using our & bank's funds for their own purpose leaving us with no option and to be at their mercy. Why are we supposed to wait for another 1 month and pay the EMI for the money that Nanavati Motors is using?

We would want Nanavati Motors to arrange the Requested car on the immediate basis. If they are not able to give us the same car, then would request to give us the similar model with the same features or pay the EMIs to the bank on our behalf.

Facing gear shift problem in diesel Amt, while auto ### from 2nd to 3rd it goes more than 4000 rpm and high engine noise then shifts to 3rd gear....

Dear Sumit Sir,

Mahadav car Rajnandgaon chhattisgarh. He spoiled our Diwali. We booked car triber top model in 848692 rs and I make dowe payment of[protected] old car +21000 axis bank ch.) before diwali we need new car

last 10 day to many time i was complain but renault to solve our problem and till not deliver car

Sumit sir, our family members are very disappointed by Renault behavior.
I was pay 50000 rs as car rent in diwali

sumit sir pl solver

jitendra bafna
[protected]

I have Renault kwid dynamic 2018 model. The car losses power when it is hot and it also stops suddenly and I feel not safe as it can stop in the middle of the road and even at stop signs or robots it stops unexpectedly. I sent it to Renault dealer and they say they don't see the problem.

I was given my Capture GJ21CA7169 in Surat service center on 5th of Nov with some complaint and you executive Mr Nirav he didn’t solve my any problem, even Alinement balacing he didn’t completed and delivered my vehicle on 6th Of Nov. now I am in my native place and here within 100km not any renault service center is available and when I called him he told I have completed all my problems. Its a very bad experience with Renault now.

Respected Sir, On[protected] My mother Mrs.Chitra Saikia Purchase a 1.3L MT Petrol Turbo Duster (RXS) variant bearing Engine No- BS6D053570 and VIN - MEEHSRV1FL8000137 from TARINIPUR AUTOSOL Pvt.Ltd ; Situated at Duliajan - 786602 of District- Dibrugarh in the state of Assam. On the date of purchase of the above mentioned vehicle the dealer charged (Rs. 5650/-) in the name of Essential kit and a sum of ( Rs.6000/-) as Logistics charge but sir till today they have not provided my mother the Tax Invoice of the above mentioned charges. We have contacted the sales department of the dealer but they didn’t gave any positive response till now. Today while my mother requested the Tax invoice for the essential kit through the MY RENAULT mobile application we got the Tax invoice for the essential kit in my mom registered mail Id where it has been clearly mentioned with detailed particulars that the amount is Rs.3650 but the dealer has charged Rs.2000 extra from us which is completely an unlawful practice. So sir we will be very much Thankful to you if you kindly look into the matter and help us in this situation by refunding the extra money charged from us and also by providing us the Logistics money receipt as soon as possible.

Renault company doesn't give me warranty repair on my car.i have 2 years warranty left on my car
Car model, 26 October 2018
Registration no, , HR51, BV, 8339
Renault service centre address..
Plot No.3B, New, Main, Mathura Rd, Industrial Area, New Industrial Town, Faridabad, Haryana 121001
Service Manager no [protected]
Service repair charges Approx, 45000

Vikas sehdev
mobile no [protected]

में गाड़ी लेने गया बट कोई सेल्स मेंन का कोई रिस्पॉन्स ही नही है

Poor service at bikaner service center.
1. They have not checked brake pad which was completely worn.
2. Car key issue not solved
3. Exast pipe not repaired in service
4. Before service they claimed to give discount on parts as well as labour but while billing they did not have any discount.

Hi,

I bought Renault Kwid RXL (Air bag) on starting month of 2019 car no - DL3CCQ7482. Yesterday i was met with very hard accident at Narsen Khurd, Uttarkhand-247670. Even after this Dangerous accident car air bag was not open. I want to file a case against this as we are paying 35-45K extra for this air bag feature how can company can compromise with our security. I am also uploading the pictures then you will see yourself how company Renault actually playing with our life.

name Parvez Ahmed

Hi,

I bought Renault Kwid RXL (Air bag) on starting month of 2019 car no - DL3CCQ7482. Yesterday i was met with very hard accident at Narsen Khurd, Uttarkhand-247670. Even after this Dangerous accident car air bag was not open. I want to file a case against this as we are paying 35-45K extra for this air bag feature how can company can compromise with our security. I am also uploading the pictures then you will see yourself how company Renault actually playing with our life.

name Parvez Ahmed
mobile no [protected]

Like "treasure hunt, "I think Renault has launched "Trouble hunt" in its vehicles. I am the proud owner of Renault Duster 85ps and now playing "trouble hunt" after vehicle touched 40k KMs. It started with "clutch problem" and made a big hole in my wallet.The repair cost was 1 rupee/km your vehicle has run. After this repair, I hunted one more problem.i.e. "stiff steering". Now, I feel I am driving fully loaded 10 wheel truck while trying to take a turn, the steering won't rotate.

This doesn't end here. Today, I hunted another jackpot, "The famous gearbox problem".When I tried to move my vehicle, the gearbox stopped working, not shifting to first gear too.
I don't need to justify whether I made a wise decision by purchasing Renault Duster.
I wish my issues be addressed by the concerned team who can resolve it responsibly.

Thanks
Santosh Mallik

Dear Sir,
Benchmark service Center thane kajupada again proves that they can add another unsatisfied customer to their list . I will not highlight the issue as I am tired of it . I had complained last time . I was charged a hefty 20 K rs for services and don’t feel the worth of it .

The net effect is that I will move out of my choice of Renault vehicle and will not resort to any Renault Vehicle as my new purchase as I was looking at buying Triber

Thanks to Benchmark Sevice Center Kajupada for providing a huge unsatisfactory customer experience since last 3 years consistently . Ideally I should be asking a refund but I know at times even companies like Renault might require money to sustain and guys like Benchmark are your collection agents to raise sustain funds .

Are you sure your Cusat is 78% or is it fabricated ?

To sum up all you have lost a loyal customer and trust me I will dissuade people from buying Renault vehicles as I have lost money by investing in a brand like Renault .

I think you are unable to manage this as a Company . Utterly disappointed

Thank you
An unsatisfied customer
[protected]

My car was given for insurance claim in the service centre of Bikaner, first they said the air bag is not available with the company and they took 25 days to get the car repaired. Now as the car has got repaired they are still not delivering the car for the past 5 days because the insurance company is not responding to their mail. I have never experienced such pathetic service with any other car service company. It seems they are deliberately harassing me because I demanded my car to be delivered at the earliest.

My car was given for service on Saturday 17th/10/2020, but they have damage my car. In OMR SERVICE CENTER. PERUNGUDI
CHENNAI- 96
I REQUEST FILL MY DAMAGES AND TAKE NECESSARY ACTION,

THANKS & REGARDS
GANESH SHA. N
CAR NO. TN07 CE8263 E
[protected]

Vehicle: Renault Kwid
Model: RXT
Purchase made on 16.10.20

Ms. KUN CAPITAL RENAULT SHOWROOM, KATTUPAKKAM, Chennai.

Complaint date: 17.10.20

1. Water droplets in the headlight. (left side)
2. Ac _ (inlet air/outlet air knob)
3. rear door is not working from inside

Problems faced
Mr. ARUN KUMAR who is the salesperson, who was communicated well before the payment initiation started. after all the process completed he is not even picking up the call... After communication given to customer care, he came to my line with a horrible tone in his voice.

I have talked to more than 5 to 6 people from the showroom regarding the same issue but still, there is no answer. the only answer I get is "will check and come back to you" no response until I callback them later on.

So, Is this the procedure?? customer have to follow for the concern?? even though what is the result??

spare availability: have to check
duration: have to check
Service slot: have to confirm

from morning 10 am till the end of the day I'm waiting for the answer. I didn't get the answer to the above questions bcoz still, they are checking

Action required:

My request is that, I cant take many permissions from my office, so I need to be resolved my all issues on the same day ( date you have to confirm)

RESOLUTION:

PICKUP & DROP must be taken care of by the KUN Renault and service to be done without any charge.

Note:
I am totally dissatisfied with your service Ms. KUN CAPITAL RENAULT SHOWROOM, KATTUPAKKAM, Chennai.
I request you personally as a customer, please follow your promises. unless please don't give fake promises.

I own Renault Duster purchased in 2016. In just 34K kms, I get electronic/electrical red warning light and it suggests issue with fuel injector. I got stranded on Sunday in middle of highway with family and cannot explain the ordeal in words. This happened just 4 days after getting the car from 4th year service and 1 month out of warranty. I now have to start my visit again to service center and burn my pocket. Looking at the long list of...

We purchased a kwid rxt model 2016. We face brake problem when we apply brake on slow speed on brake pedal got jammed and brake not works (Same like brake peddel in engine off position,) we had raised complaint at kollam;kerala service centre, but they have not rectified the fault, the problem still persist. Today i felt it too difficult to stop my car in a very urgent situation and had a narrow escape. I will take up the matter more intensively in the coming days as it is very risky.

Hello sir, i was compelled a month ago, some parts of my car are damaged, it has been a month. Still no call came. No response from service center

My self Ranjeet kumar Choudhary . I am a Banker . I have my own vehicle Renault Duster BR01DF- 1592 is the registration no of my vehicle. My vehicle met accident during lockdown dt[protected]. We have immediately lodged complain with Insurance company Tata Aig Ins Co. On advise of Insurance company we have left our vehicle to Rnault Duster service centre CRP square through Road side assistance service. After two month passed and we got deliver our vehicle . When we received our vehicle we have earlier planed that we have to go our native place Bihar patna. So we have started our journey with our vehicle. and reached patna dt 01 july 2020. After long run of vehicle we started again from patna to seikhpura to meet my family. journey started in evening so when we switched on head light of the vehicle we feel it is not properly adjusted and light beam is falling just infront of vehicle . so we cann't see without proper light in vehicle . and hurriedly we met accident again. Due to not proper adjustment of head light . At the time of accident we are with my family member . In the accident our vehicle left side fender damaged and left side mirror broken due to damage of left side fender our vehicle left door was not opening . But we have no any option and we started again to drive with lots of risks . Because of nearby no any garage available . Finally we reached at home . Now next morning we have carry our vehicle to nearest garage in seikhpura . there we have temporary pumped our bended fender of the vehicle than left side door was started working. than garage reported us sir one of your tyre was damaged badly because of not proper alignment of wheel. when we tell them for alignment of wheel they reported us one of the wheel nut is missing, And they have not available such type of nut .and also alignment was not possible because of some parts was missing and they have not available. So they adjusted at they level best. In this period we have noticed one of left side fog light was also missing and mud guard inside the fender was also missing. In this condition we have returned Odisha at my posting place and lodged complain again with Tata Aig Ins. Co. We have explained the matter with insurance company . They told us sir you give your vehicle again we will assist you and advise us this is Service centre fault so kindly talk with service centre. So we have talked with service manager Mr. Soumya pradhan they assure us we will solve all your vehicle problem kindly give your vehicle again. So due to lack of time I have decided to repaired our vehicle again at CRP Square Renault show room. But again that service centre has cheated us and deliver our vehicle after two month . And service engineer soumya pradhan told us every thing we have repaired only one of the wheel nut not fitted due to some measure problem in wheel so some little bubbling will happen in wheel which parts is not available and approximetly cost is 12 to 13 thousand . This new issue started in my vehicle which is not earlier before handed over the vehicle to the service centre, So my mind striked and we have escaped from that type of cheated service centre.
So I request you to kindly cancel the dealership and permission obtain to run the showroom and service centre of CRP Square Renault showroom and service centre.
And compensate our claim amount to proper service our vehicle at another service centre. And At the time of journey to bihar we met accident with my family due to non proper serviced my vehicle. If any mishappening has happened than who is resposible for them.
Ranjeet Kumar Choudhary
Manager
Canara bank
Shyamsunderpur
Kendrapara
Mob – [protected], [protected]