Renault Complaints & Reviews

Address: Renault India Pvt Ltd

I have booked aforementioned car on 12.02.2021 but till date they have not deliver it. The Dealer is saying that the company is not delivering this model to him also.

Aug 5, 2021

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Renault Customer Care

from Mumbai, Maharashtra

May 11, 2021

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Dear Customer (Pawan),

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Address: Kusner, purani Allahabad bank Panagar jabalpur

When, I purchased a car(Kwid) it, doest gave me the milage which I expected and what the agency members told me..(18-24) and they told me the car will be giving the good mileage after the first serving and when I took the car to get it’s servicing done and till now I’m not getting the good mileage, car is giving a very bad mileage (10 Kms/L) . Ater driving it slowly and in a smoother way…!!

Aug 5, 2021

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Renault Customer Care

from Mumbai, Maharashtra

May 11, 2021

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Dear Customer (Doreamon),

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Address: Kochi

Sir,

Mine is a 2016 lst modl kwd car. I m th 2 ownr of tis vehcl. I bought tis car in 2019. (10000 km ). Evr since tis car has been a headache for me.

Riyaz Hassan
Kwid Owner

Aug 5, 2021

Complaint marked as Resolved

Renault customer support has been notified about the posted complaint.

May 04, 2021

Updated by shifas hassan Sir,

Mine is a 2016 lst modl kwd car. I m th 2 ownr of tis vehcl. I bought tis car in 2019. (10000 km ). Evr since tis car has been a headache for me.

My car does not have the problems that a 2016 model car should have.
The following is the repair & parts i have changed on this vehicle since 2020.

1. Many parts changed - As instructed by the service advisor which cost me Around 8000 Rs ( I don't know wheather this parts changed or not)
2. Clutch pedal issue - Entire Unit Changed
3. Center lock issue - Entire Unit Changed
4. Silencer Issue - Entire Unit Changed
5 Ac Complaints - Executive Says Condenser unit need to change which will cost around 8500 Rs ( Including labor cost )
I never thought renault was such a poor quality products put on their vehicle.

Tody I went to the showrm becase of th constant fon calls frm ur executive says tht ther s a maintenance offer now.

I informed thm abt AC Issue.He said he wil chck&infrm. Now he called&informed me its condenser issue.entire unit must be changed which cost 8500 He also says no guarantee.

How can an ordinary person like me to pay such a huge amount during this corona season.

You can see from the service history of my car that all of the above are true.

So I hereby declared that I will leave this vehicle if problems like this continues.
As a Customer, I hope to get a reply from your side as soon as possible.

Riyas Hassan Mob : [protected]
Email : [protected]@gmail.com
Place :Fortkochi Vehicle no : KL 39 K 1495

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Renault Customer Care

from Mumbai, Maharashtra

May 6, 2021

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Dear Customer (Shifas Hassan),

We're forwarding your concern for further processing & will get back to you with an update on the same.

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Renault Customer Care

from Mumbai, Maharashtra

May 6, 2021

Verified Support

Dear Customer (Shifas Hassan),

Our team tried to connect with you multiple times but were unable to reach you. Kindly share your alternate contact number along with your convenient timings so that our team can assist you further in this regard.

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Renault Customer Care

from Mumbai, Maharashtra

May 7, 2021

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Dear Customer (Shifas Hassan),

We haven’t heard from you. Kindly share your alternate contact number along with your convenient timings via message so that our team can assist you further in this regard.

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Address: Sachendi, Kanpur

I Approached Kanpur service centre for Replacement of Wind Shield of my Kwid car through Insurance mode, I contacted my Insurer for claiming process, they requested me to get Rough Estimate from service centre to process by online and then they send survivor for inspection
In this regard I ask HGP Kapur to provide a Estimate,
They replied with out receiving the vehicle we don’t provide the Estimate and that process takes 3 days
Consider this pandemic most of service department working through online, but HGP Kanpur denied
Is there any possibility to get rid of this issues, please let me know

Thanks in Advance

Aug 5, 2021

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Renault Customer Care

from Mumbai, Maharashtra

May 6, 2021

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Dear Customer (Mahe Kanpur),

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Renault Customer Care

from Mumbai, Maharashtra

May 7, 2021

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Dear Customer (Mahe Kanpur),

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My Name Manoj Kanti Sarkar from Siliguri, My Car no WB74 BC2992.

22nd April ACCIDENT My car but not open airbag.please look into the matter.

Aug 5, 2021

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Renault Customer Care

from Mumbai, Maharashtra

Apr 28, 2021

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Dear Customer (Manoj Kanti Sarkar),

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Renault Customer Care

from Mumbai, Maharashtra

Apr 29, 2021

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Dear Customer (Manoj Kanti Sarkar),

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I had sent my car to the Renault service centre in sector 60 noida with the complaint of the horn and ac not working. Once the car reached the service station, I got a call from the service manager asking whether fog lights (which were not working) should be replaced. I categorically asked him NOT to touch the fog lights as I didnt want to replace them. Even then, the fog light wire was medelled with and when the car came back, a wire of the fog lamp was dangling from below the car and a fog bulb was also missing. When I contacted the service station, they first accused us saying that someone would have stolen the lamp from our building. We stay in an ARMY society and there is no theft here. Next the service manager said that the bulb can be replaced by putting a bulb from another renault car. Since that didn't work out, they said they will do something about it 'later'. I don't understand why when i categorically asked them NOT TO TOUCH the fog light, it was removed and stollen.

It seems like Renault service centres are carrying out an illegal racket of fog lamps and charging us Rs 2, 500 per bulb, when the same costs Rs 110 in the market.

Very dissatisfied and disappointed

Aug 12, 2021

Complaint marked as Resolved

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Apr 20, 2021

Renault Customer Care's response Dear Customer (ReetikaM),

Please share with us your contact detail via private message, so we can assist you regarding the same.

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Apr 21, 2021

Renault Customer Care's response Dear Customer (ReetikaM),

We haven’t heard from you. Kindly help us with your contact number so our team can reach out to you.

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Hi Renault Team,

I recently booked Renault Kiger RXT easyr on March 13th and I was happily waiting for the delivery of my vehicle by next month.

However, I noticed the additional charge of around 11, 000 for 'Logistics and handling charges' which I am not happy about. I did discuss with dealer and they explained me the details politely but I am not happy that its charged on customers. I would like to raise a complaint on this please.

Renault customer support has been notified about the posted complaint.

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Address: Kokstard

The car is still in good condition and there's nothing wrong about it But My Rims are giving me a problem and I have been observing them it looks they are having factory fault more especial paint and also they got bend

Aug 5, 2021

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Renault Customer Care

from Mumbai, Maharashtra

Apr 9, 2021

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Dear Customer (Brethren Thobelani Sikwatsha),

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Renault Customer Care

from Mumbai, Maharashtra

Apr 10, 2021

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Dear Customer (Brethren Thobelani Sikwatsh),

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Serviced the car last week in KUN Motors Ambattur Chennai. Vehicle is not starting today and we need to go on for an emergency. No support from yhe dealer and no is responsive.newd immediate intervention

Aug 5, 2021

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Renault Customer Care

from Mumbai, Maharashtra

Apr 9, 2021

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Dear Customer (Jayasaravanan),

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Renault Customer Care

from Mumbai, Maharashtra

Apr 10, 2021

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Dear Customer (Jayasaravanan),

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Renault Customer Care

from Mumbai, Maharashtra

Apr 10, 2021

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Dear Customer (Jayasaravanan),

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I am writing this complaint with regards to the poor service from Renault India. I have given my vehicle in banner service center as it has steering wheel rod problem. It's a new vehicle and under service warranty but Renault is not taking appropriate action to repair the faulty part
It's been 15 days my vehicle is given to Banner service center and sine then no update from service center.
I registered a complaint, escalated it to Renault west zone team but still no action.
No one is replying to my email or giving any update when the vehicle will be ready.

Aug 5, 2021

Complaint marked as Resolved

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Renault Customer Care

from Mumbai, Maharashtra

Mar 30, 2021

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Dear Customer (Shashank Daundkar),

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Renault Customer Care

from Mumbai, Maharashtra

Mar 31, 2021

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Dear Customer (Shashank Daundkar),

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Renault Customer Care

from Mumbai, Maharashtra

Mar 31, 2021

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Dear Customer (Shashank Daundkar),

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Renault Customer Care

from Mumbai, Maharashtra

Mar 31, 2021

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Dear Customer (Shashank Daundkar),

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Renault Customer Care

from Mumbai, Maharashtra

Mar 31, 2021

Verified Support

Dear Customer (Shashank Daundkar),

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Renault Customer Care

from Mumbai, Maharashtra

Mar 31, 2021

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Dear Customer (Shashank Daundkar),

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Renault Customer Care

from Mumbai, Maharashtra

Apr 1, 2021

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Dear Customer (Shashank Daundkar),

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Address: Opp: New York Tower, Binori Ambit, Ground Floor, Thaltej, Ahmedabad, Gujarat 380059

Purchased Kwid registration GJ-01-KU-1213 in Jan 2019
Spelling mistake in RC card, returned to dealership 4th july 2019.
constant delaying blaming on RTO. Reissued misplaced card without owners knowledge BREACH OF PRIVACY. (came to know once complained in head office) Needed RC card for renewal of insurance. Unable to renew insurance from Jan 2020- March 2020 when it was managed with application and photo of old RC card. Company committed to taking care of changing address as well. Now claiming no such promise was made. This year(2021) contacted reliance insaurance for directly renewing policy they were unable to locate policy with all details i.e. previous policy number. phone number, registration number, VIN number and are still unable to confirm the new policy. Charged extra 1000 then quoted by reliance directly evedince provided to company still no action taken.

Aug 5, 2021

Complaint marked as Resolved

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Renault Customer Care

from Mumbai, Maharashtra

Mar 22, 2021

Verified Support

"Dear Customer (sssonisid),

Please share with us your contact detail via private message, so we can assist you regarding the same."

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sssonisid's [Complaint's author] reply, Apr 4, 2021

[email protected].
+91 89801 89225
+91 90163 14790

Renault Customer Care

from Mumbai, Maharashtra

Mar 23, 2021

Verified Support

Dear Customer (sssonisid),

We haven’t heard from you. Kindly help us with your contact number via private message so our team can reach out to you.

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sssonisid's [Complaint's author] reply, Apr 4, 2021

+91 8980189225

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I met with an accident on 28 February 2021 and it was major accident but airbags didn’t open and luckily my life saved As I wearing seatbelt or else I would be dead. I have a complaint against company as why airbag not opened.

Aug 5, 2021

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Renault Customer Care

from Mumbai, Maharashtra

Mar 22, 2021

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Dear Customer (Mohan Kargutkar),

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Renault Customer Care

from Mumbai, Maharashtra

Mar 23, 2021

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Dear Customer (Mohan Kargutkar),

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Address: Noida, Sector 2

Hi, I have got my car Renault Sister serviced with additional accessories and job work related to anti rust coating for engine, under body and exterior teflon coating.

I am of the view that the charge levied to me is higher than what is updated in My Renault App.

I wanted you to check and confirm if these charges are in line with Renault India price policy.

Furthermore, the labor charges levied is almost 80% of the parts cost. How is this fair pricing?.

My vehicle number is DL7CQ4890.
Serviced at Renault Noida, Sector 2.

Further details of charges levied can be obtained from the Service centre.

Trusts to ger response from you.

Regards

Mohammed Nasir
[protected].

Aug 5, 2021

Complaint marked as Resolved

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N

Nasirmohammed

Mar 11, 2021

Renault Duster.

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Renault Customer Care's response, Mar 17, 2021

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Dear Customer (Nasirmohammed),

We haven’t heard from you. Kindly help us with your contact number via message so our team can reach out to you.

Renault Customer Care

from Mumbai, Maharashtra

Mar 16, 2021

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Dear Customer (Nasirmohammed),

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Hi Team,

I bought a Renault Duster amt rxl in August 2016. Love the car for its handling, drive quality and road presence but it has 1 major problem since 5000KMS in ODO and few minor problems which I have got it rectified. This problem shouldnt be there in a 16lakhs rupee car. After first service i started noticing shuddering/stuttering at low speeds (1st & 2nd gears) this shuddering/stuttering results in dramatic vibrations and jerks at speeds just above 5km/hr.. After multiple visits to renault service station and few basic trouble shooting performed on the car, the problem did not go away and it had become strenuous to drive in the city. Now the car has run 69000 kms and the shuddering has got increased much. Very disappointed with this issue.. Apart from this i had other issues and replaced the following parts in last 3 years - AC unit, Radiator, Steering wheel, right side headlight assembly and im very fed up with all these faulty parts in my car. As customer i am really unhappy with duster amt and in future will never buy any renault car for sure, the fact is that this is a defective car and i think this is a manufacturing defect which has to be recitfied.

If you really want to earn trust of your customer then please rectify my problem asap..

I will wait for few days and then take next course of action if the issue is still not resolved.

Aug 5, 2021

Complaint marked as Resolved

Renault customer support has been notified about the posted complaint.

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Mar 16, 2021

Renault Customer Care's response Dear Customer (Satheesh_Elangovan),

Please share with us your contact detail via private message, so we can assist you regarding the same.

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Mar 17, 2021

Renault Customer Care's response Dear Customer (Satheesh_Elangovan),

We haven’t heard from you. Kindly help us with your contact number via message so our team can reach out to you.

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Address: ASHOK NAGAR, CHORKHIDAKY

I have done 1st free service at showroom on[protected], I have issues with some noice coming for bottom of car, I have reported, but this problem is not solved property and they handed car to me, and when second day I have visited showroom again they not gives attention to me for 2 hours, and I got worst servings experience...I think I have done big mistake by purchasing Renault qwid car...
Registration number, MH 34 BR 8880
CHANDRAPUR 442402
MOB.[protected]

Aug 5, 2021

Complaint marked as Resolved

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Renault Customer Care

from Mumbai, Maharashtra

Mar 4, 2021

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Dear Customer (Angel Pazare),

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Renault Customer Care

from Mumbai, Maharashtra

Mar 5, 2021

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Dear Customer (Angel Pazare),

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Address: Bangalore

Hi Renault India,

Today I went to book for Kiger RXZ NA dual tone variant from Trident Silk board, Bangalore dealer.

They have added Rs 9853 as Handling and Logistics charges to the overall On- road price.

Want to raise a complaint against that, why they have made compulsory and how can I get that waived off.

Please help me here

Aug 12, 2021

Complaint marked as Resolved

Renault customer support has been notified about the posted complaint.

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Mar 04, 2021

Renault Customer Care's response Dear Customer (RIZWAN MUDASSAR),

Please share with us your contact detail via private message, so we can assist you regarding the same.

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Mar 05, 2021

Renault Customer Care's response Dear Customer (RIZWAN MUDASSAR),

We haven’t heard from you. Kindly help us with your contact number via message so our team can reach out to you.

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Address: Chinchwad Pune

I am Rahul Pawar, Owner of vehicle Renault Lodgy (MH 14 FG 0898)
On date 15th of November 2020 I am travelling along with my family towards Karad but Near to village Surur vehicle suddenly set on fire without any indication or sensor notification.
This vehicle is recently serviced (just 25-30 days before) at authorized renault service station at Chinchwad Pune (Unnati Motors Pvt. Ltd.).
There is no reason specified for this incidence by company. But due to this i had lost my 12 lacs asset for no reason.
I request you to look in to this matter positively & help me recovering my losses.

Renault customer support has been notified about the posted complaint.

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Mar 04, 2021

Renault Customer Care's response Dear Customer (rspvrp8310),

Please share with us your contact detail via private message, so we can assist you regarding the same.

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Mar 05, 2021

Renault Customer Care's response Dear Customer (rspvrp8310),

We haven’t heard from you. Kindly help us with your contact number via message so our team can reach out to you.

Mar 05, 2021

Updated by rspvrp8310 My contact details
Mail ID - [protected]@yahoo.com
Mobile no. - [protected]

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Mar 07, 2021

Renault Customer Care's response Dear Customer (rspvrp8310),

Thanks for providing the detail. Surely, one of our team members will contact you.

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Mar 08, 2021

Renault Customer Care's response Dear Customer (rspvrp8310),

We understand that our team is in touch with you and is assisting you in this regard.

Verified Support

Mar 09, 2021

Renault Customer Care's response Dear Customer (rspvrp8310),

As checked, we understand that our team got in touch with you and provided the necessary assistance in this regard. In case of any issue, you may get in touch with your nearest dealership or contact us at[protected].

Mar 09, 2021

Updated by rspvrp8310 Ok as per discussion resolved.

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Address: Kollam

Dear Renault

I have using duster since year ago and I have feel very damp experience for my last oil changing time. The dealer impute over charging even minute things. If I do in outside workshop for this same job may be i can save 50% in the bill. Please check attached invoice and expecting fair reply.

Aug 5, 2021

Complaint marked as Resolved

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Renault Customer Care

from Mumbai, Maharashtra

Mar 4, 2021

Verified Support

Dear Customer ([protected]@),

Please share with us your contact detail via private message, so we can assist you regarding the same.

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Renault Customer Care

from Mumbai, Maharashtra

Mar 5, 2021

Verified Support

Dear [protected]@,

We haven’t heard from you. Kindly share your alternate contact number along with your convenient timings via message so that our team can assist you further in this regard.

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Address: Renault india

Im Mahammad Thauseef from Mangalore, Karnataka.
Im a Renult Customer, i have Renult Kwid RXT Optional, KA19-MG-4115, On August 2017 I bought it aftr 2 month its started the complaint(Problem) of Gear Box, for that i kept the car in your service center after 3 month they replaced it, and that time itself started the one more problem, that is front suspension boath side noice for that complaint so many times i kept the car in service center, but problem is not solved, Then gear box also again repeat the same problem so this boath comlaints for that finally last 2.5 year back i kept my car in service center but still now it is not solved the problems, so i dont want that car please change the car and solve the problems So many times i requested in renult service manager and Bussiness manager of Renult Company, still now they are not responded me please change the car and solve the complant becouse im in crittical condition . Becouse last 1 year I'm so many time asked my this car with cervice center but they are not showing, they are giving my car if I'm asking with them where my car so they are telling like we dont know. So please help me please

Aug 10, 2021

Complaint marked as Resolved

Renault customer support has been notified about the posted complaint.

Mar 01, 2021

Updated by MahammdThauseef [protected] this my contact number, and
[protected]@gmail.com this my email address
Please contact me immediately please it's my request

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Mar 14, 2021

Renault Customer Care's response Dear Customer (MahammdThauseef),

As checked, we understand that our team got in touch with you and shared the requisite information in this regard. In case of any support required, please feel free to contact us at[protected].

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I decided to buy kwid in exchange for my old car. In the beginning, everything went well. I paid the booking amount and after some time handed over my old car to the local dealer of Renault. At that time, 2 persons came to my home and mentioned that my new car is in transit as it has been sent from a southern state. It has been more than 3 weeks now, didn't receive the car. I tried to contact the local dealer, he is convincing me hard to buy the next better model but i don't want to. They sent an email mentioning that I am interested in buying the next better model, but i didn't say anything like this. When I asked them about the same model but in another colour (thinking that desired color may be rare and not "manufactured" by the company) but the local dealer said there is no car available in the same model type. Not even white or silver. He is calling me again and again forcing me to buy the next model. Meanwhile, I am trying to contact Renault India, talk to their representative twice, and mentioned the issue but didnt get any reply from them. Don't know what to do, as my old car is still with them, the booking amount already given and still no confirmation.
model booked- Kwid rxl amt (bronze color)
booking amount- Rs10000
Old car was taken by Renault - Chevrolet beat (1lakh price + 20000 exchange bonus)
need the desired model in the bronze color as promised and compensation for this harassment

Jan 2, 2022

Complaint marked as Resolved

Renault customer support has been notified about the posted complaint.

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Mar 05, 2021

Renault Customer Care's response Dear Uma60devi,

Please share with us your contact detail via private message, so we can assist you regarding the same.

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Mar 06, 2021

Renault Customer Care's response Dear Uma60devi,

We haven’t heard from you. Kindly help us with your contact number via message so our team can reach out to you.

Mar 30, 2021

Updated by uma60devi Hello,
Here is my email id - [protected]@gmail.com
I guess you already have the details and could get my contact details from your local dealer, but, strangely, you couldnt! Anyways, nothing more expected from the whole team of yours. And if you are the one who are in higher position, then you deserve that kind of team members! Congratulations!

Verified Support

Jan 02, 2022

Renault Customer Care's response Dear Uma60devi,

We would like to connect with you in this regard and request you to drop us your contact number via private message for further assistance.

Renault Complaints & Reviews

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Renault reviews & complaints page 14

Renault KIGER RXZ AMT

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Car average

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Always Issues

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Kanpur HGP service centre no response

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Not open air bag

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Poor Service at Sector 60 noida and illegal business of fog lamp

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Illegal logistics and handling charges

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Rims

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Serviced four days ago, engine is dead.

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Renault service complaint

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Privacy, failed commitment, illegal activities

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Triber-Airbags

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Service and job work charge related - Renault Noida

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Renault renault duster amt - major issue with transmission

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Worst Services

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Renault Bangalore dealer charging Handling and logistics charges compulsory

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Complaint regarding Vehicle Burnt out (Lodgy)

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Service overcharging by dealer

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About my renault Kwid car

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Kwid booked a month back but not received yet

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