[Resolved]  Renault — cheated and harassed by renault central workshop

There are some serious issues and we would surely like to highlight all over.

While we have been facing problems with the renault central bodge bodge work shop whenever we have send our car but this time they have crossed all barriers. We had taken up very heavily earlier and this time we are going to take up our complain and issues even more stronger.

We intend to write
1) md of the renault central - to know what kind of people he employs and the kind of nightmare and harassment the customers are facing while dealing with his organisation
2) renault india head office - they should know the kind of brand damage they are experiencing in this part of the country as for sure i have decided to sale of my duster and buy toyota innova (Which i was using before the duster) because of the horrifying experience we have with the workshop
3) renault global head office - the market they are wanting to grow so strongly has people and organisation who delivers worthless and horrors to their customers finally resulting in drainage of their brand value.

We will write thinking that some sense will prevail somewhere and our case will be looked into deeply so that such kind of harassment, cheating, hassles, embarrassment are not faced but other renault customers. The agony and pain that we have experienced should not happen with others.
We handed over our car on 7th aug at your bodge bodge work shop listing 20 activities (Refer job slip). Reaching your work shop itself is a herculean task considering the road condition and the distance from where we stay at hiland park.

On 12th, 14th aug my wife got several calls that our car is ready and we should take handover of the car as it cannot be kept for long once completed. Unfortunately we were at vellore meeting our daughter who has gone on higher studies for the first time out of home all alone. But we had to cut short our trip with our daughter and come back to take handover of the car since the follow up calls from the work shop increased.

On 16th aug we called service adviser mr nirmal jaiswal and mr mondal the work shop manager appologising for our delay and told them that we will take handover of the car in the 2nd half. However my wife gets a cal within the next 30 mins only to hear that the car is not ready as the intercooler hose has not arrived and the car is still not ready.

What the hell is this?
Is this a joke?
We cut short our trip because of the follow up calls to take handover of the car and now the car is still not ready?
Who is going to compensate for the emotional drainage? Our time "not spent"with our daughter leaving aside the travel change and other related cost?
What job or role the service adviser plays? What role does the work shop manager plays?
What is the coordination among the team that are there in the work shop?
We dont have words or language to express our dissatisfaction, horror and inconvenience.

From 16th aug there was absolute silence and no update as to what is happening with the car.

On 21st we called repeatedly mr jaiswal to understand the situation. But every time our calls went unanswered increasing our anxiety even further. On 22nd aug we called mr mondal and he asked us to come in the 2nd half to take handover of the car.
On 22nd aug at 1630 hrs when my wife reached the workshop and found that out of 20 activities around 4 to 5 of them are still not touched or completed. She waited till 1930 hrs and finally got handover of the car after lot of chasing and argument exchanges. But when got the car again following are our observations
1) the front bumper was not tightly fitted. When we shown it to them they said the car was given like this. But when we shown the photograph which was clicked at the time of handing over the car they accepted their mistakes and fitted it tightly
2) the rear bumper padding was not fitted and it was lying as it is. After highlighting it then it was done.
3) whatever/whenever parts are changed the old parts are given back to the customer as an evidence. But in our case the intercooler hose pipe which has costed rs 16000 and supposedly changed, the old one was not given? What do we understand? That we have been cheated by some false claims? When asked for it your person said that we dont know where our labour has kept as this is a costly one. But after lot of pressuring finally we were handed over 01 intrecooller hose pipe. How do we know that the one handed over to us belongs to this car? If it is a damaged part why will the same not be handed over to us? Why will some one keep it in a locked cupboard when the same is damaged one? It is a clear case of cheating and we are confident that our intercooller pipe was quite ok and probably there has been no change and we have been charged rs 16000 fakely.
4) the clutch was always a problem and quite hard. Everytime we had reported this to the workshop and till the time the car was under warranty period we were told that the clutches of these cars are normally hard. But after the warranty period when we contacted your service adviser said that yes there are some issues with the clutch and to get it rectified it is going to cost around rs 30000. If the clutch had a problem then inspite of our repeated request why was it not rectified during the warranty period? Your team just waited for the warranty period to be over and do this job so that they can make money. This is simply looting customer.

There are several instances where we have been just cheated, treated badly, harrassed, inconvenienced and wasting our time and energy.

I would request you to look into these immediately and need urgent action. We are determined to take this up to the consumer court and even go the press and media to showcase how the workshops are looting and harrassing customers.

Awatting urgent response and action
Regards
Kaushik ghosh
Owner of duster wb02ac 8813