[Resolved] Renault — Clutch plate burnt in just 23000 km and in 15 months old car

kb.anil

from Agra, Uttar Pradesh

Address:	New Delhi, Delhi, 110005
Website:	www.renault.co.in

I purchased renault duster reg, no. Dl8cam4379 in july 2015, from the day first regularly had problem... Start with ac performance, than pick up and last service smoke problem. This time its was 3rd service dues but neither any pre-intimation or reminder from company about the 3rd service due and since last three days i was regularly requesting for pick up /drop facility for 3 rd service. Today morning once i start feel problem of pick due to that personally visited divin autoctch pvt. Ltd., rama road delhi and their engineer said the clutch plat has been burnt and due to that the estimate will be between[protected]Final amount will advise once open the clutch plant) and they are saying its will be on paid basis and even this 3rd service will also be on paid basis because its cross 20000 km limi... Again question why there wasn't any information or reminder about third service from company side?.in this regards already complaint with renault customer care department and awaiting to hear from them. My car is single hand driving, driving car since more than 20 years and earlier were using maruti car (Used... Alto, zen, swift and last was dezire) but never ever had such issue and even didn't heard from anybody such type of issue in just 23000km and 15 months driving the clutch plat issue!!! Its requested to please tell renault to please resolved my problem under warranty and consider this under warranty without any charges and improve their service, quality and attitude towards client.

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May 9, 2017

Complaint marked as Resolved

Renault customer support has been notified about the posted complaint.

Verified Support

Dec 06, 2016

Renault Customer Care's response Hi kb.anil, kindly share your contact details and our team shall get in touch with you shortly.

Dec 07, 2016

Updated by kb.anil my mobile no# [protected]

Dec 07, 2016

Updated by kb.anil his is my second mail regarding problem with my car regd #No# DL8CAM4379 which is laying at divine motor rama road due to worn out of clutch plat. Till date reply i had and the response i had during my y/day telecoms discussion... its seems company dont have any interest to retained with its goodwill, as straight forward you are blaming to yours client about driving sense and not agree that I complaint about pick up issue from the very next week of purchased the car and during my first service, second service, its shocked that during y/day discussion ...Mr. Tanveer(divine motor) clearly refused that i never came in past with pick up issue and black smoke issue with service center and infect he refused that after second service i visited again to him with complaint of black smoke issue !!

how could you be very irresponsible and can blame your client without go through the real facts ...like the total KM, how old is car? and understand that client is not a learner and driving car since more than two decades and this car was single handed !!

plz. take up matter in a positive manner and relate its with company goodwill, reputation and customer's trust.

as already explained during y/day discussion that in last three days you already lost two booking and if you will not treat this matter in positive manner you would have to loose many others booking and in future in our company we will black listed RENAULT and infect we will go for legal and will remark on social web site as well.

looking forward for a positive and prompt response from your side by revert mail because since last two days i am so much suffering bcz of car and cant tolerate any more !!