[Resolved]  Renault — complaint about to refund

Address:New Delhi, Delhi, 110059
Website:www.renault.co.in

Dear sir,

I did booking a kwid and booking amount advance rs. 15000/-from k78, rajapuri road devine autotech. But due to my friend advice negative point out related kwid. At time of booking sales person said me that completely refundable. I have many time visited and request for the same as refund but he is deducting from me rs. 3000/- until he said me completely refund. At the time of booking stock was available in showroom. He show me same vehicle given after completed my payment, sales person name is vishal. So i request you should be deduct minimum amount if necessary. My receipt no. 174 with rs. 10000/- and other receipt no. 175 with rs. 5000/- so total rs. 15000/- paid on dated. 21.07.2017. And i am moving for refund 23.07.2017.

Please assure and mail me with positive think for customer.
My name is manoj kumar singh [protected]
Email id - itec. [protected]@gmail.com
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Sep 24, 2017
Complaint marked as Resolved 
Renault customer support has been notified about the posted complaint.
Verified Support
Jul 30, 2017
Renault Customer Care's response
Dear Manoj Kumar Singh,

We always ensure that our customers have a pleasant experience with us. We will surely look into your concern and will connect with you on this.
Verified Support
Aug 18, 2017
Renault Customer Care's response
Dear Manoj Kumar Singh,

We understand that the highlighted concern has been resolved up to your satisfaction. In case of any support required, please feel free to contact us at[protected].
Complaint comments 

Comments

At Bhavnagar kwid we have ordered them side glass (side mirror) since long and no one is responsible or giving proper answer about the spare . They should have the spare when they sell and service the cars.
Renault Customer Care's response, Aug 1, 2017
Verified Support
Dear Prashant,

Please check your private message and share the details for us to assist with your concern.

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