[Resolved]  Renault — Damaged engine during service at your service centre nagashanti, belgaum.

Address:

403709

On 7th june 2016, i purchased kwid from your dealership at priority auto ventures, goa. I was quite amazed when i booked this car & was very anxious to own an renault kwid. Unfortunately, i am unsatisfied with after sales services & ongoing issue which i am facing at the moment and looks like renault-nissan is the worst vehicle.
Abnormal noise was noted by me on 17.8.2016 & accordingly i took the vehicle at your service center for checkup. On inspection i was informed that thermostat housing is melted which intern is resulting in vehicle overheating due to reduction in coolant level and jerking. Further i informed service adviser that a minor accidental repairs were done at your service station in belgaum, karnataka from 5.8.2016 when my vehicle had met with an accident.
Sole intention of taking the vehicle to renault service center was to thoroughly inspect the vehicle & sort out/replace all the damaged spares within a shortest possible time. However due to non availability of spares, i had to keep the vehicle for more than 15 days at belgaum. After 16 days i was informed that the vehicle is ready with all repairs. During delivery of vehicle i was told that a small spare part needs replacement (Could not be arranged within 15 days as it is not available with renault), however with the present condition of that particular spares, the vehicle can be taken to goa & replaced when available in service center.
Accordingly i took back the vehicle & this is what i have been facing since then. I was given an estimate of inr 15, 000 & asked to pay an advance to take up the job, further now i am being told that the engines needs to be replaced for which the estimate is given of 70000/- approx; however i am reluctant for a compensation from renault & will not take the vehicle back till renault takes charge of my vehicle for rectification and replace the entire engine at foc basis.
The vehicle was laying in your service centre in belgaum for 15 days & now in goa from last 75 days only for the inability of renault in making available the spares and handling the issue in the worst manner. I feel that this is a created problem by renault as if this spares were replaced in belgaum & the vehicle was delivered this problem would have not a raised. I am being forced into this situation without any fault of mine.
I would appreciate it if you organize to fix the problem at the earliest under warranty.
I look forward to settling this matter at the earliest. If, however, the matter is not satisfactorily resolved, i will consider taking further action to resolve the complaint either through the department of commerce or through the consumer courts.

I shall be waiting for a reply with action plan for the next 2 days, failing which i will be forced to put a blog on local new papers about the after sales service and the issue i have been facing from the last couple of months.