| Address: Kalamassery, Ernakulam, Kochi |
My vehicle, a Nissan Kicks, had a premium K&N performance air filter installed in March 2024 by my late husband — a passionate automobile enthusiast. He specifically chose the Nissan Kicks, despite it being a discontinued model, because of his deep interest and knowledge in the field. Since his unexpected and untimely passing, I have been managing the vehicle’s upkeep to the best of my ability, despite not being technically inclined. This is exactly why I entrusted your authorized service center — expecting honesty, care, and professionalism.
In January 2025, I took the vehicle for regular servicing at your Kalamassery center. Six months later, in July 2025, during a routine cleaning visit to the original K&N installer, I was shocked to discover that the K&N filter had been replaced with a basic stock filter — without my knowledge, consent, or any form of communication.
The K&N filter was designed to last up to 100, 000 km, while the vehicle had done only around 12, 000 km making any replacement completely unnecessary, unauthorised and highly negligent
For six months, I had been unknowingly driving the vehicle under the assumption that the original filter was still intact. The K&N filter had:
-A clear “Do Not Replace” sticker
-A distinctive red color, clearly different from the white stock filter
-A K&N sticker affixed to the vehicle exterior
The fact that such an obvious and premium component was removed without authorization cannot be dismissed as a simple oversight. To make matters worse, the original filter was never returned, raising serious concerns about either intentional removal or negligent disposal of a valuable component.
When I visited the service center, I met with Mr. Nihal (Service Advisor) and Mrs. Geetha (Customer Relations Manager), who acknowledged the issue in a casual manner. I was assured that I would receive an email regarding a resolution. However, over a week has passed, and I have received no communication whatsoever.
What added to my distress was an insensitive remark made during the visit:
“This would have gone as scrap by now.”
This was said to a widow trying to preserve a meaningful part of her late husband’s vehicle — a statement that was not only unprofessional but emotionally hurtful.
This issue goes beyond a car part — it concerns trust, ethics, and respect, all of which have been seriously violated.
I have emailed to customercare. [protected]@email. nissan.in,
dealer. [protected]@email. nissan.in,
support. [protected]@india. nissan.in and no response received.
Then I e-mail ed to media. [protected]@email. nissan.in copying customercare. [protected]@email. nissan.in
dealer. [protected]@email. nissan.in. No action taken so far.
Nissan Motors customer support has been notified about the posted complaint.
