Nissan Motors Complaints & Reviews

My vehicle, a Nissan Kicks, had a premium K&N performance air filter installed in March 2024 by my late husband — a passionate automobile enthusiast. He specifically chose the Nissan Kicks, despite it being a discontinued model, because of his deep interest and knowledge in the field. Since his unexpected and untimely passing, I have been managing the vehicle’s upkeep to the best of my ability, despite not being technically inclined. This is exactly why I entrusted your authorized service center — expecting honesty, care, and professionalism.

In January 2025, I took the vehicle for regular servicing at your Kalamassery center. Six months later, in July 2025, during a routine cleaning visit to the original K&N installer, I was shocked to discover that the K&N filter had been replaced with a basic stock filter — without my knowledge, consent, or any form of communication.

The K&N filter was designed to last up to 100, 000 km, while the vehicle had done only around 12, 000 km making any replacement completely unnecessary, unauthorised and highly negligent

For six months, I had been unknowingly driving the vehicle under the assumption that the original filter was still intact. The K&N filter had:

-A clear “Do Not Replace” sticker

-A distinctive red color, clearly different from the white stock filter

-A K&N sticker affixed to the vehicle exterior

The fact that such an obvious and premium component was removed without authorization cannot be dismissed as a simple oversight. To make matters worse, the original filter was never returned, raising serious concerns about either intentional removal or negligent disposal of a valuable component.

When I visited the service center, I met with Mr. Nihal (Service Advisor) and Mrs. Geetha (Customer Relations Manager), who acknowledged the issue in a casual manner. I was assured that I would receive an email regarding a resolution. However, over a week has passed, and I have received no communication whatsoever.

What added to my distress was an insensitive remark made during the visit:
“This would have gone as scrap by now.”
This was said to a widow trying to preserve a meaningful part of her late husband’s vehicle — a statement that was not only unprofessional but emotionally hurtful.
This issue goes beyond a car part — it concerns trust, ethics, and respect, all of which have been seriously violated.

I have emailed to customercare. [protected]@email. nissan.in,
dealer. [protected]@email. nissan.in,
support. [protected]@india. nissan.in and no response received.

Then I e-mail ed to media. [protected]@email. nissan.in copying customercare. [protected]@email. nissan.in
dealer. [protected]@email. nissan.in. No action taken so far.

I exchanged my old (non-Nissan make) car with Autorelli showroom in OMR, Chennai. It was taken on the same day I got the new vehicle. The point of contact initially mentioned 3 working days as the time to settle the payment. But now is the 5th working day, and there has been no settlement yet. The response from the point of contact is poor. No proper verbal communication via phone. I dial the number, and it's engaged. I dial again after...

As per below nissan recall, my magnite was also retrofit with front door handle sensors but after retro fitment assistant side inside door lever is not working.

Pls help to rectify my car door handle ASAP as I have communicated the same to service InCharge of Pune Provincial Nissan (25/A/26/6, PN 1/13, Shed No 3, Baltuka Est, Bng Mum Hwy, Bavdhan Budruk, Pune, Maharashtra 411021) many times since one & half months, he aggreged to send one engineer to my home address but still no on visited for correction.

(Recall News:
Nissan Motor India is recalling Magnite units produced between November 2020 and December 2023 to retrofit front door handle sensors. The recall affects base XE and mid XL variants only, with no safety impact.)

Regards,
Vivek Singhai
Contact No.[protected]
Email Id : [protected]@gmail.com
Chassis No. MDHFBADD0N5058749
Engine No. HRA0033538C

After 3 month of Car purchase, Nissan close down it's service center from Ludhiana and now asking customer to take vehicle to Jalandhar or Amritsar which is 100 Km from our location and will cost me additional 2300 Rs per visit + Full day leave we need to take for 2 days. Our car is making noises and is due for service and repair but no service center in city. No one is listinening to us, We are sending email since last 4 months but no response. only i got message that your number is not reahcable so we are closing your call. kindly escalate the matter to highest authhority of NISSAN to either compensate the FUEL+ TOLL + Travlleing expenses to us for every service or take back our car and REFUND us the whole money.
We make big blunder by not taking Maruti or Hyundai Car where there are more than 5 service station in city. VEry pathetic response from customer support.

Dear Nissan,

I purchased new Nissan Magnite XV car from Palakkad Pinnacle Nissan showroom at may 2023. It's a brand new car.only 4 months old. Now I visit the pinnacle sevice center for 1st service and I complaint for reverse gear issue.Then they check the vehicle and mentioned the issue is in the gear box and the told me for it will be covered under warranty. After they open a gear box and told it's not covered under warranty.Please...

Jahnavi nissan bhubaneswa General manager rude behaviour .. I was already paid nissan magnite total car payment ... thery are not responding and delivering. Car

General manager name = susmita pattnaik

Mileage company 20km but my car mileage 10-11

I am writing to formally express my dissatisfaction and disappointment with the performance and quality of the Nissan Magnite that I purchased on last year with the Vehicle Identification Number (MH49BW0267). As a loyal Nissan customer, I have always held the brand in high regard, but the recent experience with my Magnite has left me extremely unsatisfied.

I would like to outline the issues I have encountered with the vehicle:

Mechanical Problems: Since the purchase, the vehicle has repeatedly experienced issues like first time I have faced driver side window auto was stopped working then second time stearing wheel was keeping noise and third time Car AC is stopped working. These issues have not only compromised the safety of my family and me but have also resulted in multiple trips to the service center for repairs.

Inadequate Customer Support: I am deeply disappointed by the lack of timely and effective customer support from your service centers. The delays in addressing the issues with my vehicle have inconvenienced me greatly, and I believe this level of customer service is not in line with Nissan's reputation.

Reduced Resale Value: The ongoing mechanical problems have not only affected my driving experience but have also significantly reduced the resale value of the vehicle. This has caused a financial setback and further frustration.

I kindly request the following actions to be taken:

Thorough Inspection: I urge you to conduct a thorough inspection of my vehicle to identify and rectify all the mechanical issues that have been plaguing it.

Timely Resolution: I expect prompt and effective action to address the problems with my vehicle. This includes providing a detailed timeline for repairs and keeping me informed throughout the process.

Compensation for Inconvenience: Considering the numerous trips to the service center, the inconvenience caused, and the reduction in resale value, I request fair compensation for my time, efforts, and the diminished value of the vehicle.

Improved Customer Support: I strongly suggest a review of your customer support procedures to ensure that other Nissan customers do not face the same level of frustration and disappointment that I have.

I am hopeful that you will treat this matter with the seriousness it deserves and take the necessary steps to resolve the issues I have outlined. As a loyal customer, I believe in the quality and reputation of Nissan and hope to see my faith restored through a satisfactory resolution.

Please acknowledge receipt of this complaint and provide me with a timeline for action. I can be reached at mob-[protected] or [protected]@gmail.com. I am available to discuss this matter further at your earliest convenience.

Thank you for your attention to this matter. I look forward to a swift and positive resolution.

Sincerely,

I am writing to formally express my dissatisfaction and disappointment with the performance and quality of the Nissan Magnite that I purchased on last year with the Vehicle Identification Number (MH49BW0267). As a loyal Nissan customer, I have always held the brand in high regard, but the recent experience with my Magnite has left me extremely unsatisfied.

I would like to outline the issues I have encountered with the vehicle:

Mechanical Problems: Since the purchase, the vehicle has repeatedly experienced issues like first time I have faced driver side window auto was stopped working then second time stearing wheel was keeping noise and third time Car AC is stopped working. These issues have not only compromised the safety of my family and me but have also resulted in multiple trips to the service center for repairs.

Inadequate Customer Support: I am deeply disappointed by the lack of timely and effective customer support from your service centers. The delays in addressing the issues with my vehicle have inconvenienced me greatly, and I believe this level of customer service is not in line with Nissan's reputation.

Reduced Resale Value: The ongoing mechanical problems have not only affected my driving experience but have also significantly reduced the resale value of the vehicle. This has caused a financial setback and further frustration.

I kindly request the following actions to be taken:

Thorough Inspection: I urge you to conduct a thorough inspection of my vehicle to identify and rectify all the mechanical issues that have been plaguing it.

Timely Resolution: I expect prompt and effective action to address the problems with my vehicle. This includes providing a detailed timeline for repairs and keeping me informed throughout the process.

Compensation for Inconvenience: Considering the numerous trips to the service center, the inconvenience caused, and the reduction in resale value, I request fair compensation for my time, efforts, and the diminished value of the vehicle.

Improved Customer Support: I strongly suggest a review of your customer support procedures to ensure that other Nissan customers do not face the same level of frustration and disappointment that I have.

I am hopeful that you will treat this matter with the seriousness it deserves and take the necessary steps to resolve the issues I have outlined. As a loyal customer, I believe in the quality and reputation of Nissan and hope to see my faith restored through a satisfactory resolution.

Please acknowledge receipt of this complaint and provide me with a timeline for action. I can be reached at mob-[protected] or [protected]@gmail.com. I am available to discuss this matter further at your earliest convenience.

Thank you for your attention to this matter. I look forward to a swift and positive resolution.

Sincerely,
Ashish

Respected Sir/Ma'am

This is Anshu Kumar, my wife is the owner of the Nissan Magnite (UP78GK6737) purchased on 14 January 2021 around 16000 km driven till now. Car started facing Head Light & Driver's side window motor from October 2022, Head Light's High Beam gets stopped when we drive car on Highways and we have to drive car on low bean to reach the destinations and some time Window's mirror get stuck while driving. Due to my job's nature I could not get time to visit the service centers to check these things at the same time because it takes whole day for checkups, finally I send the car in January 2022 at Roshan Nissan service center, Jaipur and complained about Window issue and Head Light issue and my car was in under warranty, they did not diagnose the issue properly and they did some "Jugad work" on both of issue like Head Light Fuse & Switch of Window updown. They did not inform me that Head Light has some issues because of Fuse is not compatible and window's motor has some issues, they did some "Jugad work" and delivered my car, again I faced the same issue in April 2023 during a trip on Highways, I came back and parked the car & went out of state for work because I had to go out of state for work, when I came back and drive the car again I faced the same issue Head Light & Window's Glass is not going down, In June's 2nd week I went to Service center and informed about the issues so they start telling me that you need to change the Window's motor and Both of the head lights at this time my warranty is over so I paid for Window's Motor and requested to fix the head light without changing them completely if possible because both lights would cost around 45000. They did some thing on my Headlight and fixed that at that time and I paid all the bills and came to home then we had to drive the car on 2nd July from Jaipur to Kanpur, during the journey our Head light's high beam stopped working after running around 350 km at night and we had to drive the car on low beam for coming 200 km with my whole family. When I came to Kanpur I reached RNG Nissan Service Center and informed about the issue of Head Light that my car's High Beam & AC is not working only Low beam is working when I handover the car, they did checkup and after some days they told me that your Right side's head light should be changed then the issue will be resolved & you need to pay for that then I contacted Roshan Nissan VKI about the issue and they told me that this car has the head light issue because Fuse & Head light's are not compatible that's why your high beam stopped working again & again (this is issue is with the cars which are made between December 2020 to January 2021). You will have to change the both of the lights. Kanpur's service center & Jaipur's Service center's technicians are informing me that lots of cars has the same issues so they simply change the Headlights under warranty but in my case when my car was in under warranty they did not informed that your Headlights are not good and you need to change them now my warranty is over then they start telling me that you need to change the headlights and you will have to pay even Nissan delivered cars with manufacturing issues with the Headlights and Window's motors. I am requesting Nissan India to please change my Headlights without taking money because I informed the issues when my car was under warranty and your technicians did not diagnosed the issue completely and they did only Jugad work on my car for defective Headlights provided by Nissan India my car is only driven near about 16000 km and its new car and issues are coming back to back. If this issue will not be resolved from Nissan India management, I will forcefully have to file the complain on Consumer Forum. I tried to contact customer care, official twitter account of Nissan India even I tried to contact Rakesh Srivastava (MD of Nissan India) but no once is helping me out. I am requesting all of you please help me out by replacing Defective Headlights of Nissan Magnite without taking money because lots of complaints are coming from car owners for Head Lights & Driverside's Mirror motor issue as per Jaipur & Kanpur Service center's technicians informed me when I asked for these issues for other cars and they told me that they are replacing the parts under warranty if consumer comes under warranty. That means sames issues are coming for other magnite cars within 2 years and I informed them about my issues when my car was under warranty and my car is only 16000 km driven near about and issues are coming. My main concern is to change my both headlights without charging me and refund the amount for the window motor ( Paid in June 2023) & current inspection and labor charges for current visit (car is still at RNG Motors service center kanpur). I also took my car at Roshan Nissan Service Center Malviya Nagar Jaipur on 10/08/2022 for AC issue (Rats entered into AC Compartment), they Fix the issue at that time but AC stops working some time too that means they did not work on AC completly because issues comes again & again. I have supportive documents to present and I am sending some of them. I hope Nissan India will resolve my concern and fix the issues for the defective parts.

Sir it's been 4 months since I got the car but till now I haven't received the vehicle rack and number plate
When I call the dealer, he makes some excuse or the other. my name is rahul rathor showroom ratlam dealer neemuch madhya pradesh

I had purchased Datsun go from Dwarka delhi in 2019 and since then I am facing some or the other technical issues with the car. Initally, car had missing issues and some time it's Odometer light use to go, when I raise complaint to nearest service center Jahangir puri youwe nissan they scanned my car and resolved my issue. After which fir few month car was running fine and then 2020 lockdown happened which was lifted in 2022 and then in middle all the issue which we were facing with the car are below
1) indicators stopped working
2) odometer lights went off
3) AC ALL 3 NOBS stopped working
4) car started missing and was running heavy
5) back door were not closing properly
6) lights were opening and closing automatically
When we highlighted this issue again with Jahangirpuri service center at first they denied taking the car and later post forcing they took the car but only worked on indicator part and handed over the car saying that this service center is shutting down and moving to Okhla delhi.

Later in Nov'22 we tried approaching Okla service center their phone was never contactable and later we wrote and mail to service team but to my surprise till date my car has been just been passed date by date to take to service center.

Last call I was even told that as I have never brought this car to Okhla service center I have to pay for all the service even if these are company born.

I need an answer if lockdown was my decision and giving faulty car to customer is problem.

Today 02/06/2023 when i was trying to start the car, the system detected and says braking system fault .so i request you to solve the problem as soon as possible

I hope this email finds you well. I am writing to bring to your attention the significant hardships and inconvenience I have experienced as a result of a recent breakdown of my Nissan Magnite Car MH50L7217 during my road trip from Karad, Maharashtra to Ankola, Karnataka. As a loyal customer of Nissan, I believe it is crucial for you to be aware of the challenges & hardships which I & my family have encountered during the course of this trip.

On 22 May while commuting to Ankola from Karad, my Nissan Magnite Car MH50L7217 unexpectedly broke down in Dharwad at 7 pm leaving me & my family stranded on the side of the road. Further I dialed for road side assistance at 8 pm & paid Rs. 1062 for the service. The technician arrived at 9:30 pm post diagnosis he concluded that there was an issue with the starting motor & Alternator & the car needs to be towed to the nearest Nissan authorized service station. Finally, we had to arrange a towing van which cost me Rs.2400/- & the car was towed at 11 pm from the Dharwad to Hubli – Swasti Nissan in Hubli. The incident not only caused me physical and emotional distress but also resulted in financial burdens since it was 11 pm Nissan service station was closed & I had to arrange a hotel stay in Dharwad for myself & family which further cost me Rs 5000, since there was no alternate source of transportation. Further on the next day when your service station examined the vehicle they called me at 10 am & informed me that the starting motor & Alternator needed replacement & the part was not available in any of the nearest showroom & it needed 10 days for shipping.

My Nissan Magnite Car MH50L7217 was purchased on 22nd March 2021 & it has been only used for 12, 000 Kms in the last 2 Yrs. All the car servicing (4 servicing) have been done as per schedule at Nissan authorized service stations. How can a critical part late starting motor & Alternator fail in a span of 2 Years, further despite having 2 two service stations with a span of 500 Kms none of them had the inventory of the part available with them. How do you expect the customer to wait for 10 days stranded in an unknown town in the middle of the road trip?

This unfortunate incident had severe repercussions on my daily routine., as I had to extend my leaves, causing professional setbacks and impacting my productivity. Moreover, it resulted in considerable stress and anxiety, as I had to make alternate transportation & stay arrangements, which were both time-consuming and expensive. These challenges not only disrupted my work but also had a negative impact on my personal life, leaving me exhausted and overwhelmed.

As a valued customer of Nissan, I have always appreciated the brand's commitment to quality and reliability. However, this incident has shaken my confidence in the product and the support offered by the company, I kindly request your intervention and assistance in resolving this matter. I would appreciate it if you could direct the relevant department or representative to investigate the cause of the breakdown, provide a comprehensive explanation, and take necessary actions to rectify the situation. Additionally, I would like to be compensated for the financial losses incurred and the inconveniences faced during this distressing experience & would request you to waive off the part replacement changes & arrange the delivery of the car to my home address in Karad Maharashtra.

List of cost to be compensated: -

- Cost of spare parts & complete servicing of the Car – As per Actuals.

- Roadside assistance charges – Rs 1062 / -

- Towing Charges – Rs 2400 /-

- Hotel Stay Charges – Rs 5000 /-

- Car to be delivered to Karad Maharashtra - As travelling to Hubli would incur additional cost.

I believe it is important for Nissan to address these issues promptly and take appropriate measures to prevent such incidents from recurring in the future.

I understand that you have numerous responsibilities, but I firmly believe that addressing customer concerns is o[censored]tmost importance to maintain the reputation and customer loyalty that Nissan has worked hard to build over the years. I trust that you will take my concerns seriously and ensure that appropriate actions are taken to address them promptly.

I have attached copies of the relevant documents, including receipts and towing service bills, for your reference. If you require any further information or would like to discuss this matter in detail, please do not hesitate to contact me at Ajay Umarye – [protected] & Pooja Katdare[protected] I sincerely hope for a swift resolution to this issue and a positive outcome. I look forward to your prompt response and the necessary steps being taken to rectify the situation.

Thank you for your attention to this matter.

Yours sincerely,

Pooja Katdare

[protected]

Dear sir/ma’am
I want the refund of booking amount of Datsun redi go. I booked the car online through Datsun India App on 21st May 2016. I paid 5000 as booking amount.
Sharing the details for your reference

Kindly do the needful asap

Warm Regards
Manjeet Kumar Sinha
[protected]

In Indore Service center,

One of the care parts, Intake Manifold was pasted with the feviquick in the last service which I got the knowledge in the last month when the car was stuck in between the road with full RPM and breaks failed.

Luckily it didn't hurt anyone else it could have been a major accident that would have caused many lives at risk.

The car is not even 1 year old and the internal part is broken, the Nissan Service Center Indore is not ready to change the part in warranty.

Please help us with this situation as we are not even getting proper help from Nissan Care.

Help me
my Nissan terrano gear stuck

my car is not taking any gear 5th gear is running only reverse gear not working help me 😭
no mechanic is fixing my car

Bought Magnite on 24th March from Bikhaji showroom, Delhi. I have been harrassed by team. They are not replying to my emails and not paying back the insurance differential amount of 3000.
It's an organized fraud by the company.
I will file an FIR if I don't receive a response and my amount.

I have given nissan sunny for major service at nissan calicut, but they have not di ne the work perfectly, I still have the same suspension problem after replacing the whole suspension, kindly take an immediate action on it

Iv purchased Nissan kicks in March 22 and one general check up and one scheduled maintenance carried out. During both check up iv informed issues like steering jaam, pick up and horn issues. But they have not mentioned these issues in their job card and told the concerned mechanic will look into it. But after completion of check up the mechanic said no suc issues found.
I'm facing uncomfortable during driving.
So, requested to rectify the issue asap.