Renault — double charge in service for brake pads

Address:

25759

I am Rajesh Jagasia, based in Dubai, UAE. I bought Renault in 2014 being VIN no. VFIVYRCY2fc506696, registration plate no. O32450, Dubai.
I have always serviced the car at your service centre. It was brought to my notice that the front brake pads was changed twice at 50000kms and 70000kms which should not had happened. It is sheer negligence as the REAR brake pads were to be changed. This time on 24th June at the sheikh zayed service centre when I went to service i was told to change the rear brake pads of the car at which I was told to change the REAR brake pads and I was totally surprised at the DOUBLE charge on brake pads. YOURSELVES being a French company, I bought this car as it is FRENCH company. Before this I drove PEUGEOT.
ALSO another surprising happening was when I went to value the car at your sheikh zayed office to sell this car of mine - O[protected] model, the car was DEPRECIATED 80% in 2/3yrs time. When I bought the car I was told of the buy back scheme by the company. BUT to my surprise your guys depreciated 80% to offer me Dhs20000 for the car.
I await your reply to my email : rj.lc.[protected]@gmail.com to know whether really your company is genuine in sorting out both this matters
Regards/Rajesh
MOB : [protected]
Resolution statement
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Renault Customer Care's Response, Jul 07, 2017
Dear Rajesh,

Thanks for reaching out to us! We have forwarded your concern to our team and the concerned country head will get in touch with you shortly.