[Resolved]  Renault — Duster car - unable to provide me choiced color after completion of all procedures

Address:

Nashik, Maharashtra, 422011

I booked my duster car on 21.03.2016 for new model of 2016 -85ps rxz for rs.10000 (white color), on 31.03.2016 people from renault company came to my house for down payment (rs600000) at evening 5.00pm (so eagarly)
after taking money they said white color is not available & we could not deliver to you saying you take silver car, how could they do this at elevnth hour.
Very much harrassed by this & rude behaviour from executive lead me to do this .
As aggrieved customer i want to complaint about;
1. Commitment which they could not be able to satisfy,
2. There hurry at the time of booking, constant follow up at the time booking car & after that no proper respose to satisfy customer & casual attitude to say no to deliver product at moment.
3.Easily saying take back your money & cancel the car to hide their faults.
4.Promising delivery within 2 days from down paymnet & saying no to deliver required car after taking cash from customer.
5. How they come to my home ( after 5.00pm -31.03.16) 30km away from showroom to collect cash & cheque for down payment & say that (after an hour ) we could not deliver white car & u choose another color of same car .


Very pathetic company service in an competative market.
I face this hopeless service & arrogant behaviour of customer executive & branch manager o[censored]nnati pvt ltd, dwarka, nashik (renault showroom)
sales executives: mr.Rupesh [protected], mr. Sofian shaikh
branch manager: mr. Kazi sir


regards,
kunal more
[protected]@gmail.Com