[Resolved] Renault — Duster gear shift difficulties

Dr. Debal Dasgupta

from Ahmedabad, Gujarat

Address:

Vadodara, Gujarat, 390012

I purchased renault duster diesel 85 ps top model on may 31, 2017 from shree gopinathji, munjmahuda, vadodara (Contact: shri shailesh shah: [protected]) and i have driven about 500 kms only as on this date (June 15, 2017). I had, the very next day after purchase, noticed difficulties in gear shift and jerks / vibrations on the gear lever upon acceleration of the vehicle. I brought it to the notice of the concerned people at the showroom and we went for a test drive. I was told that this problem is always there with renault vehicles! Further, no attempts were made to genuinely inspect the vehicle and try to resolve the issue.

I suppose this brings bad name to renault and its after sales service.

I request the matter may urgently be addressed, or renault to accept that duster has a faulty machine.

Prof. Debal dasgupta
[protected]@gmail.com
+91 [protected]

Vadodara, dated june 15, 2017

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Jul 17, 2017

Complaint marked as Resolved

Renault customer support has been notified about the posted complaint.

Verified Support

Jun 16, 2017

Renault Customer Care's response Dear Dr. Debal Dasgupta,

Thank you for sharing the details. Our team will get in touch with you shortly to assist with your concern.

Verified Support

Jul 27, 2017

Renault Customer Care's response Dear Dr. Debal Dasgupta,

We've shared an update on your issue. Kindly check your private message for the details.

Jul 31, 2017

Updated by Dr. Debal Dasgupta Dr. Debal Dasgupta <[protected]@gmail.com>
12:28 PM (7 minutes ago)

to service.vadoda.

Dear Ankurbhai,

My apologies for the delay in writing this mail to you, owing mainly to failure of mail delivery [protected]@zimbra1.managedbiz.com, about the performance of my recently acquired vehicle, as mentioned above, after your checking the same personally.

It is true that the gear box is performing a little better and I expect that the same will be once again looked into during the FIRST SERVICE, due in the fist week oof August, 2017.

Warm regards,
Prof. Debal Dasgupta
July 31, 2017 12.30 pm

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Comments

Dr. Debal Dasgupta

from Ahmedabad, Gujarat

REFERENCE: RESPONSE FROM RENAULT AND INSPECTION BY SERVICE PERSONNEL: NO SOLUTIONS EVEN AFTER A MONTH: IS IT NOT THE RESPONSIBILITY OF THE COMPANY TO TAKE THE MATTER SERIOUSLY ?

MY REPLY:

KIND ATTENTION: SHRI ANKURBHAI (SERVICE MANAGER, SHREE GOPINATHJI RENAULT, VADODARA)

Dear Ankurbhai,

My apologies for the delay (by a few hours) in writing this mail to you, owing mainly to my ill health and delay at the doctor's, about the performance of my recently acquired vehicle, as mentioned above.

I bring to your notice that I AM NOT AT ALL HAPPY NOR SATISFIED WITH THE PERFORMANCE OF THE VEHICLE so far as the question of its Gearbox functioning is concerned.
I did drive the vehicle very carefully, observing all your instructions, and find that the functioning of the gearbox is much to be desired.

I most sincerely request you to note that there is a vast difference between the maneuvering of the gearbox of the other vehicle that you brought for test-drive yesterday and my vehicle in question.

I MOST SINCERELY URGE THAT RENAULT ORGANISES AN EXPERT TO ASSESS THE MATTER AT THE EARLIEST. This intervention must be considered important and necessary, considering the goodwill that the company has.

Warm regards,
Prof. Debal Dasgupta
July 14, 2017 9.59 pm