[Resolved] Renault — faulty/manufacturing fault renault duster rxs cvt sold
New Delhi, Delhi, India
Renault maypuri, b 88/2, block b, mayapuri industrial area phase i, mayapuri, new delhi, delhi 110064,
Its very harsh and disgrace of me to write such post to a french car maker like renault... I purchased renault duster petrol rxs cvt this 16th june 2017 from renault maypuri, b 88/2, block b, mayapuri industrial area phase i, mayapuri, new delhi, delhi 110064, phone:[protected] in one time payment pre gst on the name of lic of india and since day one we are facing/suffering from a problem i. E. Mental harassment of the relaunched renault duster in the means of non air conditioned car... Or can say a faulty ac car or can say defective ac car. I have reported the problem day 1 to the sales manager and to the supervisor then and there. However they have responded to the complaint by saying there is software issue with the vehicle and will update the software and your ac will work fine. Guys trust me its been over 2 month now and my newly purchased so called renault duster is still having the same problem. I couldn't understand how come a software can run the ac of a car. Renault france i would like to very precisely state here i bought this vehicle over the other competitors in market like ford eco sport and hyundai creta but to be very honest i am so much disheartened by such a awful response of this so called relaunched vehicle you say... There is nothing renewed in this vehicle... The ceiling fan or the polluted air which i feel while driving on roads in delhi while my windows down is better than your pathetic air conditioner of renault duster. I here by want to inform mr sumit sawhney - ceo, marc nassif - md, gilles normand - sr. V. P. Sas - renault india, renault mayapuri (Sikka kars global private limited) (Directors - gurinder singh sikka, harvinder singh sikka and manjeet kaur), mr. Carlos ghosn chairman - renault-nissan alliance, french motors renault services, renault that i don't want to face this mental agony amd harassment in the form of buying a premium top end model of a renowned brand and still feeling like sitting in a non air conditioned car. I want a resolution and that to one time solution by replacing the vehicle with the new ok tested in all terms vehicle or total refund with the compensation on my mental harassment of the whole 2 months on this faulty/defective renault duster 1.5 xtronic cvt rxs within a stipulated time or else i got so many other consumer forum like department of consumer affairs, ministry of consumer affairs, government of india, national consumer dispute redressal court and any other forums to have my rights justified. You can not fool consumers by selling a premium top end variant 12 odd lakhs worth car as in a faulty condition. By promoting a faulty product you can only achieve the sale targets and ratings but the end user is suffering in a very bad way and we are consumer and we do have some rights under the consumer right forums under which if today ill communicate with all the renault consumers to stand beside and fight for the rights there will be plenty of things which will get involved.
Complaint marked as Resolved Sep 18, 2017
[Aug 17, 2017] Renault customer support has been notified about the posted complaint.
Verified SupportRenault Customer Care's response, Aug 18, 2017
Please check your private message and share the details for us to assist with your concern.
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