[Resolved]  Renault — fraud aseem auto renault dealers

Address:

Sonipat, Haryana, 131001

I bhim singh ravesh residence of village - balu, tehsil - kalayat, disst - kaithal, haryana pin-136117
I have purchased renault duster amt diesel 110 rxz dci from aseem auto renault dealer, sonipat, haryana on 09/09/17
Delivery date is firday 07/10/17 @9pm
Details of car;1. Chassis no-meehsrcfkh7005192

On friday @9pm i took the delivery of my vehicle details which i have mentioned above, after they hand over the kyes, i checked the fuel which was not even showing the dte of 5 km, i asked the delivery person about fuel whether its enough to reach the nearest petrol pump then the salesman told me that its 5 litres. I reached my home which was on the way to petrol pump and is hardly 3 km from the showroom meter reading went from 77-80 km). When i tried starting the car again it did not start at all and showed me dte of 1 km. I called up the sales executive who was dealing with us mr. Sandeep nain, he denied any assistance or help and told us its not his liability we can do whatever we want to but he wont help. I called up on the toll free number for the assistance mr mukesh came for the same and after a conversation with your company he agreed to give the 5 ltr fuel. Finally the car started again at 11 pm. So clearly it was the fuel issue which was not provided to us in the vehicle by aseem motors and i had to face extreme trouble cause of their mistake.
Now coming to the incomplete paper issue which we have not recived any documented paper or mail proof by the assem autos, on deliver day i. E 07/10/17 they charged us
1. Rs 12235 for 2 yrs extended warrenty, without any paper documantation
2. Rs 12910 on account of tcs, without any paper documantation.
3. Rs 8272 on account of zero depreciation insurance which erlier they had said to be free by the renault company, also i have not received any phone call from the insurance company regarding the confirmation of vehicle and address neither any proper certificate or paper of insurance company.
4. The address of mine which i have mentioned in the beginning of this mail is of kaithal-08 rto but without my consent or information they applied in the sonipat-10 rto which is illegal. I have attached the concerned photographs of vehicle and documants provided by the assem auto renault dealer.
It is very unfortunate that its my first renault vehical and facing this issue o[censored]n professionalism and shrewd behavior, i owned cars of different companies maruti, ford, vw, hyundai but never faced this kind of indifferent behavior even after buying the car of your most expensive range in india, this experience is highly disappointing, and if my issues didnt resolve within time then i will not hesitate to proceed legally against your company and the renault aseem auto dealer.