[Resolved] Renault — Handling charges on cars charged to customers even after supreme court judgment on this, not to charges such charges on customers | |||
Hi, Yesterday i inquired about renault kwid car in some show rooms in mumbai. They all quoted me with handling charges. I asked them about the same, so they told me that renault has authorized them to charge such charges from customer. When i mailed the same to renault customer care ([protected]@renault.com), i received a call from them (+[protected] & they openly said that renault authorizes their dealers to charge handling charges from customer. I told them about the supreme court judgement on this, they told me that even they are aware about this but they allow their dealers for the same. I asked them to reply this same statement on mail, so they refused it by saying they are not authorized to send this on mail. Instead of reverting relevant things on mail they just sent me an formal mail but no where they mentioned anything about the topic (Below mail copy attached). Now i am confused, who is superior, supreme court or these foreign companies. I want an strict action on them, then only these companies will learn a message & will stop practicing wrong things. Kindly advise. Navneet singh, Navneet. [protected]@gmail.com Was this information helpful? | |||
Jul 31, 2017 Complaint marked as Resolved Renault customer support has been notified about the posted complaint. Verified Support Jun 23, 2017 Renault Customer Care's response Dear Customer (Navneet111), Thank you for sharing the details. Our team will get in touch with you shortly to assist with your concern. Verified Support Jun 29, 2017 Renault Customer Care's response Dear Customer (Navneet111), We've shared an update on your issue. Kindly check your private message for the details. | |||
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