Renault Complaints & Reviews

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Renault kwid car in engine oil Pan is plastic body kwid car not made for Indian roads Renault kwid not run in village side if touch down side on road engine Oil pan broken because it is the plastic Renault is a Japanese company he do not know about Indian roads and Indian village if he knows to about Indian roads company was not a bigger mistake in engine if Renault wants to success kwid car in India so have to change engine oil pan in Steel body.

कंपनी को यह देखना चाहिए कि उसके बहुत सारे ग्राहक इस समस्या से ग्रस्त हैं और आने वाले नए ग्राहकों भी ऐसी समस्याओं से ग्रस्त रहेंगे इस समस्या के समाधान के लिए कंपनी को क्विड कार के इंजन का आयल पैन प्लास्टिक की जगह लोहे का करना चाहिए क्योंकि भारतीय सड़कों की हालत इतनी अच्छी नहीं है कि उन पर प्लास्टिक का इंजन चल सके छोटे मोटे गड्ढे पत्थर कभी भी प्लास्टिक के आयल पेन को नुकसान पहुंचा सकते हैं जिससे गाड़ी का इंजन सीज होने की संभावना रहती है यदि यह पेन लोहे का होगा तो हल्की फुल्की पत्थरों से क्षतिग्रस्त नहीं होगा प्लास्टिक के मुकाबले लोहे का पेन मजबूत रहेगा और गाड़ी इंजन सीज होने की संभावना बहुत अधिक तक कम हो जाएगी तो मेरा कंपनी से एक अनुरोध है कि इस इंजन ऑयल पेन को बदलकर रेनॉल्ट क्विड गाड़ी की बड़ी समस्याओं को दूर करें

Sep 14, 2017

Complaint marked as Resolved

Renault customer support has been notified about the posted complaint.

Jul 30, 2017

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Aug 01, 2017

Renault Customer Care's response Dear Jagdeep,

Your issue has been forwarded to the concerned team. We'll get in touch with you as soon as we have an update.

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Aug 12, 2017

Renault Customer Care's response Dear Jagdeep,

We understand that our dealership had contacted you and provided necessary assistance on your reported concern. In case any support required in future please feel free to connect with us at[protected]/[protected]@renault.com.

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Address: Dehradun, Uttarakhand, 248001

I gave my renault duster for repairing on 6th of june 2017 (Registration no. Uk07ba2574) in renault service center dehradun (Uttarakhand).
Mr. Deepak sharma said that i will get my car back in 15days, but he has been prolonging the time ever since and i have been patient but i can't take this carefree attitude anymore it's about to be 2 months since the day and everytime i go to check on the car i don't see any considerable work done except that the engine has been taken out, my car is not even inside the workshop but is parked outside also i'm having inconveniences in my daily commute due to the delay.

Sep 1, 2017

Complaint marked as Resolved

Renault customer support has been notified about the posted complaint.

Jul 30, 2017

Updated by Ayush Maikhuri #Correction 6th June was the day it got damaged and was submitted by the 9th of june

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Jul 31, 2017

Renault Customer Care's response Dear Ayush Maikhuri,

Please check your private message and share the details for us to assist with your concern.

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Address: New Delhi, Delhi, 110059

Website: www.renault.co.in

Dear sir,

I did booking a kwid and booking amount advance rs. 15000/-from k78, rajapuri road devine autotech. But due to my friend advice negative point out related kwid. At time of booking sales person said me that completely refundable. I have many time visited and request for the same as refund but he is deducting from me rs. 3000/- until he said me completely refund. At the time of booking stock was available in showroom. He show me same vehicle given after completed my payment, sales person name is vishal. So i request you should be deduct minimum amount if necessary. My receipt no. 174 with rs. 10000/- and other receipt no. 175 with rs. 5000/- so total rs. 15000/- paid on dated. 21.07.2017. And i am moving for refund 23.07.2017.

Please assure and mail me with positive think for customer.
My name is manoj kumar singh [protected]
Email id - itec. [protected]@gmail.com

Sep 24, 2017

Complaint marked as Resolved

Renault customer support has been notified about the posted complaint.

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Jul 30, 2017

Renault Customer Care's response Dear Manoj Kumar Singh,

We always ensure that our customers have a pleasant experience with us. We will surely look into your concern and will connect with you on this.

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Aug 18, 2017

Renault Customer Care's response Dear Manoj Kumar Singh,

We understand that the highlighted concern has been resolved up to your satisfaction. In case of any support required, please feel free to contact us at[protected].

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Prashant Sheta

from Surat, Gujarat

Jul 31, 2017

At Bhavnagar kwid we have ordered them side glass (side mirror) since long and no one is responsible or giving proper answer about the spare . They should have the spare when they sell and service the cars.

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Renault Customer Care's response, Aug 1, 2017

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Dear Prashant,

Please check your private message and share the details for us to assist with your concern.

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Address: Gurgaon, Haryana, 122004

I bought this kwid 800cc in may 2017. Its only been 4 months and the engine has stalled twice, also now it has mil on with p0301 code, misfire cylinder 1.

This code has been encountered 2 times already, i need renault to respond soon, the renault service center at gurgaon is not responding to my phone calls.

This seems to be a serious issue, as i can see there are high chances of faulty injectors or bad spark plugs, or may be even worse. I work in the automotive industry in engine management system and this behavior in my new kwid seems serious to me.\

Sep 2, 2017

Complaint marked as Resolved

Renault customer support has been notified about the posted complaint.

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Jul 30, 2017

Renault Customer Care's response Dear Customer( djnonu),

Please check your private message and share the details for us to assist with your concern.

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Address: Panipat, Haryana, 132103

Website: Consumer complaints

Team
I met an accident in last week with auto.
In that accident my car duster got damaged
Front bumper, right head light, side dipper, and many more damage was.
But the duster insurance company only gave the claim of bumper and headlight.
I took car insurance from renault show room don't know which was the company.
And the given claim of bumper and headlight is not proper because fitting of these is not ok.
It is completely injustice with me.
Pls look in that matter otherwise i have to take some legal action

Regards
Kuldeep khokhar
[protected]

Sep 20, 2017

Complaint marked as Resolved

Renault customer support has been notified about the posted complaint.

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Jul 30, 2017

Renault Customer Care's response Dear Kuldeep khokhar,

This is not the experience we want you to have. We will surely check this for you and connect with you on this.

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Aug 12, 2017

Renault Customer Care's response Dear Kuldeep,

We understand that our dealership had contacted you and provided necessary assistance on your reported concern. In case any support required in future please feel free to connect with us at[protected]/[protected]@renault.com.

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Address: Kolkata, West Bengal, 700016

Dear sir/madam,
With great pain i would like to bring to your notice that my car no. Wb02 0998 duster has been completely damaged by the vibrant motors. They have damaged the car mechanically from all sides by recalling it twice to their service station by anwesha with wrong intention to further damage the car more because i made the complaint to your company earlier also.
Instead of resolving the issue they have damaged my car more than before. I have faith in your company and believe that i will get a proper results from your side.

Renault customer support has been notified about the posted complaint.

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Address: Gurgaon, Haryana, 12201

I have given my duster car (Registration no.- hr26cn2452) from 16-july-2017 to gurgaon body shop-service centre (Atul kataria chauk).
Mr. Ajay, incharge of the workshop said that i can get my car within 5 days. I contacted them after after 5 days, then they said 10 days. I again contacted the after 10 days. This time they said i will get in 2 days, as he forgot to start the work. I again contacted them in 2 days, and now i am hearing that i will get after 4 days now.

So please help, as i have lost hope from rfenault service centre now.

Aug 30, 2017

Complaint marked as Resolved

Renault customer support has been notified about the posted complaint.

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Jul 29, 2017

Renault Customer Care's response Dear Priyadarshi Bhaskar,

Please check your private message and share the details for us to assist with your concern.

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Address: 201012

I bought renault duster rxz on february 2017 with utmost pride.
The duster looks dashing and i was convinced by the big name of renault.
5 days back while i was driving back my car i noticed a small linear crack on wind shield on left side from the lower margin of the shield, it was not there before the drive. I love my car and this crack really disappointed me. The car or its wind shield was not hit in any way as apart from this linear crack there are no signs of damage. I kept on wondering in distress what might have caused it. It is raining here in delhi interspersed with spells of heat, i strongly believe that the crack nay have been due to the temperature swings. This has really disappointed me. I request the responsible higher authorities of renault to please look into this and help me.
I sincerely hope to receive a favourable reply and action.
Thanks and regards
Dr. Mohit joshi
Asstt. Prof of surgery
Aiims, new delhi

Sep 2, 2017

Complaint marked as Resolved

Renault customer support has been notified about the posted complaint.

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Jul 29, 2017

Renault Customer Care's response Dear Dr. Mohit Joshi,

Please check your private message and share the details for us to assist with your concern.

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Address: New Delhi, Delhi, 110059

I have duster (Petrol), i am facing engine issue and also informed to service center at 1st free service. Issue is that car is stucking in 3rd gear while running some times. I have given my car 10-11 times to service center for same issue they have replaced the tourtle body 2 times, gear box, clucth sensor, etc but still i am facing the same issue now they want my car again for service. I have told them there is manufacturing fault in this car but i think they are waiting for warranty expire date.

Sep 2, 2017

Complaint marked as Resolved

Renault customer support has been notified about the posted complaint.

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Jul 29, 2017

Renault Customer Care's response Dear Sanjeev,

Please check your private message and share the details for us to assist with your concern.

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Address: Kolkata, West Bengal, 700019

Hi

I had given my renault duster for the first free service and accidental claims on the 30th of june and i received the car on 19 th of july 2017..

I would like to hi light that the status of the car received was in a very bad condition

1. The car was not washed
2. The car had multiple scratches and marks on the top of the bonnet which was not there when the car was handed over
3. There was a scratch and and the paint was chipped off near the fuel tank lid which was not there when the car was handed over
4. There are paint spots all over the glasses which was not there when the car was handed over
5. The ac vent knob which changes the direction the of the flow not working.

The car was given to renault central kolkata service center and the service engineer was mr abhilit das ([protected])

I had complained to abhijit about the same verbally while receiving the car and i was assured that the the works that i m pin pointing will be done and he will be sending me a a mail regarding the same.. Bt till 25th of june i have not received any mail regarding the same

Please look into the matter
Indrani dodia

Aug 27, 2017

Complaint marked as Resolved

Renault customer support has been notified about the posted complaint.

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Jul 26, 2017

Renault Customer Care's response Dear Indrani Dodia,

This is not the experience we want you to have. We will surely check this for you and connect with you in this regard.

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Jul 26, 2017

Renault Customer Care's response Dear Indrani Dodia,

We've shared an update on your issue. Kindly check your private message for the details.

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Kasi Prabas

from Hyderabad, Telangana

Jul 26, 2017

This is kasiprabas from ongole my car ap27bf6023 scala met with minor accident and its front dome was damaged i gave car to showroom for repair on satarday 15/7/2017 still now they didnt touch my car and extending the expected delivery date too much negligence by the staff plz take imidiate action on them for your showroom future

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Renault Customer Care's response, Jul 27, 2017

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Hi Kasi Prabas,

Please check your private message and share the details for us to assist with your concern.

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Address: 560064

Website: www.dealerservicecenter.in/list/car/renault/karnataka/bangalore/renault-yelahanka/477803

Last 10 months back i bought kwid from yelahanka show room, bengaluru. I have given car to service, they found some defects even-though i have warranty renault service executives forced to claim the insurance (My uncle is uneducated) so he was made to agreed.in the month of may 2017 i have given to service after 10 days insurance process finished, but till now trident service didn't touch the car for service, every week we met the service engineer he was keep on lagging by saying silly reasons, on 20th of july 2017 i have visited the service center one of the service engineer take the initiative but he reveals this issue is minor its hardly took 3 days of work and he questioned another service engineer in front of me. Really irritated with unprofessional executives.

Aug 24, 2017

Complaint marked as Resolved

Renault customer support has been notified about the posted complaint.

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Jul 23, 2017

Renault Customer Care's response Dear Ajayramanathan,

Please check your private message and share the details for us to assist with your concern.

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Address: 561203

Website: Renault

This is to inform you that i bought kwid 1.0 from silkboard renault (Trident auto) last month. There are several issues which are still unaddressed and the way employees behave is not very professional. Few points i would like to highlight
(1) the car is satisfactory and i am really happy owning the car so far.
(2) date of delivery was not appropriate.. Several back and forth on the date due to several issues and had to face a lot of inconvenience.
(3) was promised roof rail and some additional fittings (Free as an offer from renault) which was not not fulfilled at the time of delivery.
(4) i requested for for some additional fittings for which i was ready to pay but was not done even after sevaral reminders...
(5) no proper co-ordination between various departments internally, which leads to lot of confusion...
(6) mr. Chandrasekhar doesn't even bother to pick the call despite several attempts.

Despite of the fact that the car is good, i strongly recommend my friends to approach other car manufacturers or at least dealer due to my bad experience here... Please take a look into it to reduce my sufferings..
Thanks
Alok ([protected])
Ka51mk6047

Sep 1, 2017

Complaint marked as Resolved

Renault customer support has been notified about the posted complaint.

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Jul 22, 2017

Renault Customer Care's response Dear Alok,

We do not want you to feel this way about us and have forwarded your issue to our concerned team. Please allow us some time to get back to you with an update.

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Address: Malappuram, Kerala

The quality of the car is very poor. Front discs has been changed in 40000 km! And the pads are regularly changed. Gear knob has been completely damaged, when it comes to change the gear from first to second it stuck.
While closing the door there's been a lot of sound arise. The service center didn't do anything while we complain about this matter.

Aug 31, 2017

Complaint marked as Resolved

Renault customer support has been notified about the posted complaint.

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Jul 22, 2017

Renault Customer Care's response Dear Kondath Krishnadas,

Please check your private message and share the details for us to assist with your concern.

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Rajbeer Nanda

from Duliagaon, Assam

Jul 24, 2017

29/06/2017 morning, I booked Renault kwid std with advance amount of Rs.2000.00( rupees two thousand) and cancelled afternoon because I like to buy kwid rxl . Now the dealer "basudev motors, jorhat-785010" have not refund the said advance amount till date.

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Renault Customer Care's response, Jul 25, 2017

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Dear Rajbeer Nanda,

Please check your private message and share the details for us to assist with your concern.

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Address: Kolkata, West Bengal, 700016

I would like to inform you that i am owing a duster car no. Wb02 0998 registered in name of precision electro instrumentation india pvt. Ltd. Kolkata.
I get my car serviced by lexus motors, but i had a very bad experience on my last two dealings with the company, the said company had intentionally damaged my car intentionally, i presume that they are using malpractices to gain business. Earlier they damaged my a. C and its switches by taking out the relay and other parts this was done under mr. Raju das one and half year ago, again this time my car has been mechanically completely damaged by hirak. I believe that this is a regular practice by the company to get extra benefit from their customer. I request you to kindly look into the matter and guide me how can i get my car rectified which is being damaged by this company.
Regards
Ajay jain

Aug 24, 2017

Complaint marked as Resolved

Renault customer support has been notified about the posted complaint.

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Jul 20, 2017

Renault Customer Care's response Dear Ajay Jain,

We don't want you to feel this way. We will surely check this for you and connect with you on this.

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Address: Jaipur, Rajasthan, 302021

Website: renault kwid

Dear sir,
Last 16 june my renault kwid 1000 accident at kishangarh ajmer. Ajmer service center pick up my vehical. And give me to promise my vehical with in 7 days. But niether noboday from company didnot giveing me positive responce.
I am sufferinf lots of problems. I am travelin daily from taxi so i am paying lots of payment on its.
Till after 32 days i am not sure that when i will get my car.
Service center and company staff not giving me good responce.
Please resolve my problems

Mukesh chaturvedi
[protected]
Jaipur

Aug 19, 2017

Complaint marked as Resolved

Renault customer support has been notified about the posted complaint.

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Jul 19, 2017

Renault Customer Care's response Dear Mukesh Bhaskar,

We don't want you to feel this way. We will surely check this for you and connect with you in this regard.

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Address: 332028

Sir i changed my veh's front glass (Not mirror) in warranty of insurance.
And advance paid rs 5600/- on the demand of the manager of workshop. He asked that the claimed money will be credited in my given bank account. But still after 2 months of the service the claimed money did not given to my acount.
Please sir help me..
Details
Veh no - rj 23 cb 8924
Veh owner - pradeep kumar
Service date 26 may 2017
Cont no. [protected]/[protected]
Service centre - renaults showroom sikar branch.. (Nirmal cars)

Sep 10, 2017

Complaint marked as Resolved

Renault customer support has been notified about the posted complaint.

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Jul 19, 2017

Renault Customer Care's response Dear Pradeep Kumar,

We will surely check this for you and connect with you in this regard.

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Aug 04, 2017

Renault Customer Care's response Dear Pradeep Kumar,

We understand that dealer has contacted you and the amount has been refunded to you. For any further assistance, you may kindly get in touch with the dealership.

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Address: Patna, Bihar, 800001

Hi, i have renault duster 85 ps 2015 model. I am facing issue with the power steering which suddenly before coming back on after a few seconds. Te steering becomes real hard as if i am driving a truck. It's run approx 47000km. At the time of starting, i have to wait for 1 minutes. Then i am drive. Some times while at running it's again hard that. How could i control i can't explain this.
Service centre check my problem and told me for changes steering motor and is cost is 50000/-
I asked to service manager if the again the same problem will come.

Why should i pay 500000/-

Please help me

Regards /aditya
Con -[protected]
Mail - aaditya. [protected]@gmail.com

Aug 26, 2017

Complaint marked as Resolved

Renault customer support has been notified about the posted complaint.

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Jul 16, 2017

Renault Customer Care's response Dear Customer (aaditya.ranjan2),

This is not the experience we want you to have. Please allow us some time as our team will get in touch with you to assist you on this.

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Jul 25, 2017

Renault Customer Care's response Dear Customer (aaditya.ranjan2),

We've shared an update on your issue. Kindly check your private message for the details.

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Address: 343040

My car's acidic work has not remained for 1 month. My car grinding has been in the service center for one month so far the work has not been done properly and no response is received and repeatedly calls from 300 kms and then after the service center arrives, your vehicle will say that next 7 it will be ready after day, it has happened three times with me...

Aug 29, 2017

Complaint marked as Resolved

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Jul 15, 2017

Renault Customer Care's response Dear Patel Jitendra Kumar,

Please check your private message and share the details for us to assist with your concern.

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Address: New Delhi, Delhi, 110034

Sir / madam

Last time i was made to experience the horrible experience with renault assured, because of which i had complained (Sales complaint[protected]renault delhi west) regarding delay in my insurance policy renewal. After logging the complaint renault assured confirmed me that my renault kwid manufactured in year 2016 was not eligible for renewal despite charging rs 9482

I took policy from icici lombard immediately after denial from renault assured and asked for refund on 21st april. It took more than 2 months for renault assured to arrange refund after more than 100 calls and mails follow ups, finally i received rs 7585 on 30th june as refund.

Ms amardeep from renault assured who is utterly unprofessional and non sensitive to customer's concern there was completely awful in dealing and in my opinion caused the maximum delay. If such kind of employee would have been part of my organization causing so much of pain to my customers, i would have immediately asked her to leave in the best interest of my organization

On top of all, to add to my frustration amount which i have received back in refund is 1874 rs short.in all these goo[censored]ps and delays caused by renault assured, i had suffered with hell lot of frustration

I request refund of remaining 1874 rs also from renault assured. Photos of mail communication also attached

Deepak girdhar
[protected]

Aug 19, 2017

Complaint marked as Resolved

Renault customer support has been notified about the posted complaint.

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Jul 13, 2017

Renault Customer Care's response Dear Customer ( deepak.girdhar),

This is not the experience we want you to have.We will surely check this for you and connect with you in this regards.

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Jul 19, 2017

Renault Customer Care's response Dear Customer ( deepak.girdhar),

We've shared an update on your issue. Kindly check your private message for the details.

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Address: Chennai, Tamil Nadu, 600 017

Website: www.renault.co.in

My renault kwid car bearing registration no. Ar-01-h-6690 (M silver colour), chassis no. Meebba002f8300514, bought from k-square renault, itanagar in the year 2015 broke down due to some technical snag in the engine during the month of march 2017 and it was handed over to the service centre of k-square renault, itanagar for repair.

Later on the manager at the service centre informed me that the engine has to be replaced and since the car is still within the warranty period, i was promised that every thing including the engine, except the consumables like engine oil shall be covered under the warranty.

Now, after a long wait of more than 3 (Three) months they have replaced the engine, but, they are charging for the repairing/replacement work in spite of the car being within the warranty period (More than rs. 60, 000.00).

Aug 22, 2017

Complaint marked as Resolved

Renault customer support has been notified about the posted complaint.

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Jul 12, 2017

Renault Customer Care's response Dear Gungchi,

We don't want you to feel this way. We will surely check this for you and connect with you on this.

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Jul 22, 2017

Renault Customer Care's response Dear Gungchi,

We've shared an update on your issue. Kindly check your private message for the details.

Renault Complaints & Reviews

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Steering is like truck!!

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Not working for the car

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Renault assured employees pathetic and unprofessional services caused me 1874 rs loss

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Complaint against rejection of warranty claim in spite of the car being within warranty period.

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