[Resolved]  Renault — irresponsible behaviour from the staff of renault kwid kottayam

Website:

www.renault.co.in

I am the owner of renault kwid bearing number kl05ap6665. I had delivered my car for repairs to a service centre of renault kwid in nattakom, kottayam. One of your agents rakesh who assisted me was totally indifferent with the dealings of your customers. Today:24th august 2018 after three days of the delivery of my car i had contacted rakesh of nattakom service station for the improvement of the repairs but to my surprise he has not taken any action and has shouted at me that the estimate has not been taken till this date and he reported me that he will only take action on monday as we are having onam holidays from tomorrow till monday only. As you are now aware we are having onam holidays and the same was tarnished by the irresponsible behaviour of your staff. I was on the move for upgrading my vehicle for a renault lodgy but this type of attitude from your service agents to a customer made me rethink of changing to some other brands. Earlier also i had an experience from your service people which i had complained but there was no response from the staff of renault. This is for noting that this does not happen to other customers in the future. Sorry for disturbing you with my complaint and this letter is for the abnormal and irresponsible behaviour to be counted from your side for destroying the holidays once in a year with my grandchildren.
Thanking you
Venu gopal arackal
Tel [protected]
Email: [protected]@gmail.com