[Resolved] Renault — kwid rxt performance and poor service

Prasadtvp

from Akkarampalle, Andhra Pradesh

Address:

Chittoor, Andhra Pradesh, 517001

Bought renault kwid amt in june 2017. After second service at khivraj pearl, vellore car starts giving beep sounds, immobiliser warning, gear oil leakage... Made a compliant and sent to service centre again. They attended and drive for 1 day only. Again immobiliser problem. Then towed to tirupati showroom on[protected]. So far no reply. All help line / service centre guys try to escape, but no real help at all. If any body wants to buy kwid amt, better take tow away vehicle number always with you.

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Feb 12, 2018

Complaint marked as Resolved

Renault customer support has been notified about the posted complaint.

Verified Support

Dec 24, 2017

Renault Customer Care's response Dear Customer (Prasadtvp),

Please check your private message and share the details for us to assist with your concern.

Verified Support

Dec 26, 2017

Renault Customer Care's response Dear Customer (prasadtvp),

We understand that the highlighted concern has been resolved up to your satisfaction. In case of any support required please feel free to contact us at[protected].

Dec 27, 2017

Updated by Prasadtvp Atlast the problem is completly resolved to my satisfaction from Tirupati Renault service. Now i am not getting Immobiliser problem, no Oil leakage etc... Car runs smooth ... Thanks for the team responding

Verified Support

Dec 27, 2017

Renault Customer Care's response Dear Customer (prasadtvp),

Thanks for the acknowledgment. Have a nice day! :)

Jan 03, 2018

Updated by Prasadtvp Dear Customer Care,
Again the same porblem started on[protected] and i intimated to Renault helpline. Their advice is to change Service centre . So far i get it repair 4 times in 30 days at 2 service centres. Still problem is not rectified. I lost confidence on this sub standard company of Renault . I ask my broker to sold out at any cost ... F of this Kwid

Jan 03, 2018

Updated by Prasadtvp for any new buyers of Kwid car can contact me at [protected] or [protected]@gmail.com for any clarification .

Verified Support

Jan 05, 2018

Renault Customer Care's response Dear Customer (prasadtvp),

We do not want you to feel this way about us. Kindly allow us some time to escalate the matter to the concerned team. We'll get in touch with you with an update soon.

Verified Support

Jan 05, 2018

Renault Customer Care's response Dear Customer (prasadtvp),

We understand that our team is in touch with you and assisting you in this regard.

Verified Support

Jan 11, 2018

Renault Customer Care's response Dear Customer (prasadtvp),

We confirm that the highlighted concern has been addressed and the vehicle has been delivered to you. In the case of any support required, please feel free to contact us at[protected].