Renault — New Renault KWID car facing the starting issue/problem (Complaint No. 42617)

Address: Chennai, Tamil Nadu

Hi All, I am from Chennai, got the delivery of KWID on Nov 30th, 2015 after a long follow up. Yesterday[protected] morning 7.30 AM when I start the car, it was dead (Horn, lights are working properly so battery is not a problem). No reaction when I switch on the key. Called the customer care and got proper response but they cant able to come and check the issue in my place instead they advised me to tow my car to their service center and by at around 12.30 PM afternoon they tow to their service center at Perungudi. To reach this service center vehicle need to cross one Toll, so Renault asked me bear the toll charges Rs.140 from the customer. If its 1 year old vehicle then its meaningful to charge this amount from the customer. Its not even 60 days old I got vehicle but they are asking the customers to pay the money. It reached their service center at 3.30 PM. After they tow my car no updates from the Renault, again I need to follow up to get the updates. Even after reached the service center they are not ready to check my car immediately because all are busy delivering the new car. Its really very bad and poor customer care and service from Renault side. They promised me to check my car next day[protected]morning as first car and I will get call from them before 10 AM but still now I didnt received any call from them. I think we need to follow up to get the work done. Very bad customer care and service from Renault end. Request to take necessary action asap.