Renault Complaints & Reviews

Hi,

This is regarding ticket no 1408 207, brand new renault kwid bought from anna nagar, chennai showroom on 13/1/2016 which broke down on 20/1/2016 in vellore.

I bought this renault kwid from Annanagar chennai showroom on 13/1/2016 and took it for my first ride :( 2 weeks back to vellore and i was returning back to chennai on 20/1/2016, I was getting petrol smell inside the car, so was checking everywhere and found that the petrol is leaking below my car engine, contacted customer care on 21/1/2016 and they advised me to stop the care and tow it to vellore showroom, and they towed it to vellore show room, after the initial investigation they found that the fuel pipe has burst and it is a manufacturing defect and they dont have a spare parts for that so said they cannot do it on the same day and since the parts has to be shipped from their chennai plant it will take 2 or 3 days but promised that they will do their best and place a high priority order since the car is non drivable and promised a delivery on 23/1/2016. I asked for a drop to chennai since car broke down and it was a manufacturing defect, so they (Vellore showroom ) arranged for a taxi and promised that they will pay half the price of taxi and the remaining amount should be paid by me and the half money will be paid when i come back to collect my car . So based on these promises i left my car in their showroom and returned back to chennai.

I was disappointed because it is a brand new car and because of the manufacturing defect i had to go through all these horrible experience of stopping my trip and drop the car in a showroom and leave it there and only half of the taxi price would be provided by renault, so i had called renault customer care on 21/1/2016 and raised a complaint about this and asked them what was the root cause, till now it is 30th of december, 11 days since my car broke down, i did not get any response, i have been daily following up with Renault customer care, but till now no updates has been provided by Renault, everytime it is the same thing " The corresponding team person is not available and a return call will be arranged as soon as possible"

I fed up calling them, i asked many times to connect to a supervisor or escalate the issue, but they say they dont have any supervisors, but everytime the same promise that the customer service person will personally escalate this call and somebody will call back.

I also spoke to the branch manager, he initially said the parts will arrive on 21/1/2016 and will deliver on 21/1/2016, when i called on 21/1/2016, he says the parts was missed, but it is a half an hour job and he will deliver my car as soon as the parts arrive, he said it is not his mistake, it was renault which did not send the parts, it is 10 days since he ordered for parts, but he is yet to get the parts from their chennai plant where the car is manufactured, which is roughly 100 kms away from vellore showroom which is 2 hours drive from vellore .

After this and after following up so many times through phone, got fed up with their voice based customer care and showroom, emailed them with full details 3 days back and till now no response has been given by the show room or the voice based customer service or their customer care email team.

I have reminded them every day since i sent a email, but even then they have not replied to my email till now. I already sent a email to them saying that if this is how they will treat their customers i will take them to the social forums etc, but even then they dont care !! .

This shows their arrogance and worst customer service!! And i wonder if they dont get a spare part for 10 days that too to vellore which is very close to the place where this car is manufactured ( Chennai), i wonder how they are going to treat their pan india customers.

I request people to think twice or thrice before buying this vehicle, this could at best be a good looking toy, but not a real car . And customer care forget it !!

Sir
I have purchased Renault Kwid. At the time of registration formalities of vehicle sales rep Sunita of Renault showroom Vashi Navi Mumbai had taken my original voters card about a month back.
She had assured me to return the same at the time of delivery of vehicle.
However she did not do so and told be that she will return the same with 2-3 days .
This is going on for the past 20 days.
Hence i request that corrective action may be taken in this matter so that such sales rep dont take such matters in a careless manner.

Dear Sir,
Dealing with you was a traumatising experience. Your Chennai OMR dealer sent me a SMS on[protected] with a number ([protected]) to be contacted for service. Yesterday[protected] my Duster car broke down and I contacted the said number (on[protected] at 5.28 pm). The lady who picked up asked me (in Tamil) if I had brains. I told her to be polite and disconnected the line. I rushed to the dealer and complained to the After Sales Manager, Mr Krishna Kumar, who was evasive about replying to me.
I came out from the dealer’s place and I got a call from the same number[protected] at 6.05 pm). A rude male voice threatened to beat me up. I was agitated and rushed to the same After Sales Manager who claimed he was helpless.
It was an extremely unpleasant experience and I regretted buying your product.
Maybe Renault should learn from other Japanese companies who treat their customers with respect.
I will definitely circulate this instance over the social media and tell the world about your incapability of handling your substandard dealers.
It is shameful and makes me feel terrible
Regards,
Sudarshan S. Rao
Curvo Electronics Pvt Ltd
Duster Regn no TN 07 BW 6063

Dear sir
Your company delar not give a Gud service
I have purches your renault lodgy rxz on[protected]
From your company dealer nirmal cars Pvt. Ltd
On tha tym of purches your delar say me about zero( 0%)
Insurance claims
My car will accident in a real road case
Now your delar not give insurance claim
So dear sir plz contact us -[protected]

Dear Sir,

We booked a Renault Kwid in the name of Mr. Pankaj Sharma from Sapna Cars Pvt Ltd- Mandi (Himachal Pradesh) on September 29th, 2015 with the expected date of delivery to be December, 2015... The dealer is now delaying the delivery explaining that Cars have not been delivered from the Renault India. We booked 4 Renault Kwid along with my friends. I am totally dis-pointed with your service.I also Call your customer care but no phone call was accepted. If you are not delivered on time then give me a strait forward answer. There are lots of other company's in the market. 5 months waiting period is not a joke.I want to buy this car for special occasion.If you are deliver it on this month then its well & good for me, otherwise we are going to cancel all these 4 booking & in future never trust on Renault.


Could you please look into the matter and let us know in case there is actually a delay from Renault India and not from dealer's end.

Please revert me or call me ASAP.
Pankaj Sharma : [protected]

Hi, Myself subir mukherjee i booked a kwid on 16 th oct 2016 on renault chinchwad showroom, at the time of booking they commits that they are going to delever a car end of december or first week of january . So i apply for car loan and paid the entire amount. But till date i have not received my car. Now they are misbehaving with me not giving any proper reply. I checked with SME of chinchwad showroom he is also giving same answer. Kundly guide me how to log a complains with consumer court. Regards Subir mukherjee [protected]

I have cancelled Renault Kwid booking in Fatimanagr Pune on 18th December 2015 and today its 15th Jan 2016...I didnt get my booking amount back till now. I contacted many times in showroom, every-time they replied with different reasons like audit is going on, one director sign is remaining, dealership has been changed and just pushing check delivery week by week. Now after 5 weeks again Sales representative and showroom Manager are pushing it by 3 weeks by saying do whatever you want or you can do... what the bad experience RENAULT LEADERSHIP is giving to the consumers.. Its very bad sign and RENAULT management is directly or indirectly showing careless attitude for customers. If anybody is aware how to deal this RENAULT fraud transaction issue please connect me on [protected] or [protected]@hotmail.com. This will be helpful for me to get 22k reimbursed from RENAULT Fatimanagar showroom. Thanks, Dnyaneshwar

Dear concern, MY car registration no- HR 36 V 3600, I completed service on 2nd Dec 2015 in Renault service centre sector 37 near Hero Honda chowk Gurgaon 122001, As per service centre all points completed but actually from my side observed some points not done. during running I observed that door noise still exist, front axle noise exist, even no. of time I contacted to customer care but no satisfactory reply, some warrenty related work also not done during servicing.they said part not available and pl.do warrenty related work from other service centre. Name -Amit Yadav Mobile no- [protected]

Dear Sir/Madam, Greetings for the Day!!! I am RAJNEESH GUPTA – [protected] Ghaziabad I would like to thanks to Renault for imposing a very Good /budgeted vehicle, KWID, in market. I had booked a KWID RXT(Grey Colour) on 22/11/15, with a waiting period of 70~90 Days, as confirmed by Dealer(Crystal Automobiles Pvt. Ltd., G-5, Patel Nagar-III, Ghaziabad, Ph.[protected]/[protected]). I had given Rs. 10, 000 as booking amount, and the quotation shared by Mr. Ravi Saxena (Employee of Crystal Automobiles, Ghaziabad) was of Rs. 404000 approx.(excluding Body Care- Rs. 6332 & Excluding Essential Kit- Rs. 3920, both I did not want to purchase) & promised me to give Car Body cover as free of cost at the time of delivery. Now today, ie 12/01/2016, I went to dealer to know about the status of my car, they(Mr. Brijesh Singh, Employee of Crystal Automobile- [protected]) told me that, they will give me delivery on approx. 25th Jan`16. Then I requested to share the final price of the car, since Renault has also taken a price hike, they shared the rates with me as per attached quotation. I have no problem with the things written in quotation, since I hope everything is as per Renault`s policy, my only concern is that, I don’t want to go for somethings written in quotation, which I will be purchasing from outside market. Below are things -: 1).Insurance + 0 % Debt - Rs. 16188 – I will be purchasing with HDFC Bank, with my LOAN 2).Body Care- Rs. 6332- Not Required 3).Essential Kit- Rs. 3920- Car Cover/MUD Flap/Perfume/MAT- Will be purchasing from outside. Mr. Brijesh is saying that customer is bound to buy all these things with Renault Show-room, since this is the time to EARN money. If you want you may cancel your booking, we cannot do anything for you. This is my story, just in simple words asking for support, & hope I am not demanding something wrong. I am not even asking for any kind of Discount, So I would request you to please exclude the above things from my final quotation and make your Renault customer HAPPY. Waiting for a call from Renault, in favour of me. Regards, Rajneesh Gupta [protected]

Sir i am sandip kasabe from pune. sir i was booked renault kwid car in 31 november 2015. but now ask to showroom manager i got the car preview price but now manager said kwid price is rise and now to purchase to car new price. what can i do Showroom name: Rohan Moters Pvt.Ltd. baner

I had booked Renault Kwid (RXT-O) on 27/09/2015 from Kolkata Central Showroom ..before even taking the car for a test drive..I had paid a booking amount of Rs.5000 which was said to me is 100% refundable on cancellation. I was told that I will be getting the delivery by Deepawali (November 10). I was very impressed with the car and had no intention of cancelling it. But what happened later made me loose my faith from Renault company and made me cancel the car. After booking till date i had never been contacted by renault customer services not for test drive..not for delivery..not even for asking the reason of why am i cancelling my booking...they didnt help me in finances even after asking for it..It just made me buy other company car (Hyundai) because i was ready to pay little extra money because i knew that they will not abandon their customer like renault did. Its one n half months since I have cancelled my booking and had been three times to the showroom asking for my refund but i have always been given some really non-sense reasons of the cheque being not prepared yet and with an assurance that i will be given a call in another 2-3 days as soon as the cheque is ready. Its really a non-sense thing to keep going and asking for your money. It just did one thing made me realise that my decision for cancelling a renault car was a really good one. I WILL NEVER BUY A RENAULTS CAR EVER IN MY FUTURE NOR LET ANYONE IN MY FAMILY OR FRIENDS BUY IT...

Dear Sir, I have booked a renault Kwid on 25th Oct 2015 with a booking amount of Rs 30000 in SRI SRI AUTO, banjara hills showroom in the name of SMRUTI RANJAN MISHRA, mob no [protected]. I have paid in the cheque from HDFC account no NACHARAM brach Hyderabad which was cleared on 26th oct 2015 and paid to FT -SRI SRI SRI AUTOCARS INDIA PVT LTD Dr - [protected] - SRI SRI SRI AUTOCARS INDIA PVT LTD. I have made a request for cancellation of Renault Kwid Car on 29th Dec 2015. Till now i am chasing up and calling them . They are not giving any confirmation for amount refund . Their Banjara hills showroom branch head Mr Sreekanth having mobile no [protected] giving me false promises. I have raised a complaint in the renault customer care with the ref no[protected] and still the issue is pending. Always I am being told the MD id out of station and he need to sign the cheque Please look into this matter asap

I had booked Renault kwid in 4 Oct 2015, for RXT (o) module in Bangalore, still I have not received the car, where in I have been told that I amount remains the same only if govt tax changes the prices will apply to me. Today I get an sms stating the amount is revised & there will be more charge. Want to know why this sudden charge, it should be applied for new bookings. Wh y it is applied to me? Also there is no safety they are following for that price amount & no accessories too.

Myself siddhartha kapoor from U.P. Bareilly, my consern is that I have booked a renault lodgy rxz stepway 8 seater on 17 of December in bareilly from ambay motors. The dealer has converted 7 seater car into 8 seater and delivered to me. All the team of renault trying 2 convenience me verbely, the paper which I want too is none is agreed 2 show me or I can say can't give me the satisfactory ans. So I think the thing is been cleared that is there something happened which u all hiding from me. almost 10 days are over and no response by customer care side, but last night I got a call from dealer and he was abusing from me v.badly Kindly suggest Regards Kushagra kapoor [protected]

The worst in customer service... I had booked Renault Kwid RXT (O) which is the top model with air bag on the 27th of Sep, 2015. at Anna Nagar, Chennai showroom. And i have still not got my vehicle delivered... I initially booked for Silver which by the sales executive was confirmed that the delivery of the same will be given to me during the festive season as the launch date is not yet confirmed. November 2015. After all my follow ups to get my car delivered for Diwali. I receive a call on the 13th of November to process the payment as the car has been allotted for me. I pay the balance amount and took a loan from Mahindra finance. however after all these process i again receive a call stating silver is not available and if i want red kwid i will get my car immideatly and so i accepted the same. and email the same to the sales person. again i waited for arround a week and no response i kept following up on the same and i receive a response everyday that sorry we were not able to register your car today as the RTO was able to register only 14 cars today and so 100% tomorrow we will register your car. This was the same response for a week in the month of december. I complained to the manager in Anna Nagar show room but the complaint was not heard as the sales person was transfered to Mount road showroom and so if i had to complaint i will have to travel an other 12km to the other branch. I called and complained and they again told me the same thing. I then received a call from a customer relations person when i decided not to leave the showroom (Anna Nagar) unless i receive a proper response as my friends who i recommended to by kwid had booked in november and got delivered in dec. not even a month sounded funny for the whole world but frustating to me. I have been paying a monthly EMI for a car which i have not even seen. The customer relations department noted my complaint and i informed them clearly stating i had booked for silver and i changed the color to red just because i was informed i will receive the car soon inspite of me waiting for such a long time and changing color you guys delay in giving the car where people booked after me get their car deliverd. I said give me the same color which i had asked for and i will wait only till 4th or the 5th of jan 2016. I specifically asked the customer relations person Ms. Poornima and the manager in anna nagar brance if you require a mail from me for the color change the told me know and i will receive my car delivery on the 4th or 5th of Jan 2016. after 8 days i receive a call on the 31st dec to draft an email as to change the color. i did the same after all frustration. now i had not received my car till the 6th Jan 2016. i call renault directly and lodge a complaint about the same. I get an assurance that the vehicle will be delivered tomorrow for sure 100% again 7th jan is over and im still waiting for tomorrow as to 8th jan for my vehicle to be delivered in 100%. Lets see by gods grace do i get a car atleast this year festive season. The complaints department in renault says that they will take necessary action on the dealer what is the point of you taking an action on the dealer. Its me who is suffering and i need a solution and not an action on the dealer. she repeats the same and also says that she can't solve this issue as i and renault will have to depend on the dealer and hope for the best and there is nothing can be done other than to wait. Thank you soo much Khivaraj motors and renault india for the worst customer experience which i have got. I must be the only person who is paying an EMI for a car which i have no clue on when will it be delivered. thank god i had not asked for any accessories for the car as he said it will take extra time as the accessories will be fixed in the factory.. if i had asked for the same i should have only had to forget my car and just pay the EMI.. You know what is the funniest part i receive a letter from mahindra finance to submit my RC book xerox and Engine and chasis number to the branch ASAPin dec now where should i go for that where as the renault (car manufacturer) or the showroom (Dealer) don't have an Idea on when can my car be delivered to me. The delivery is taking so long and i don't know whats going to happen after sales as i cannot go for anyother service center as renault has only one service center in chennai which is with the same dealer. Last when i spoke to renault and khivaraj motors i had got an assurance from them that my car will be delivered on the 8th of jan 2016 and this wil final and there will be no more delays. Again i have not yet signed the any thing for the registration still and how do you guys assure and want me to belive that i will get my car delivered today????

Hi Sir/Madam, I am sriram resident of Hyderabad, I recently purchased a Car from Renault Brand (Model: Kwid RXT), it's been just 1.5 Months so far. I have a problem with respect to the “Side View Mirror” of this car. The “Side View Mirror” which company has provided with this Vehicle is totally different. It is not the same one which they have shown in the brochures / advertisement of this vehicle and in company's official website. Iam not comfortable with the side view mirror which they have provided with this car, it's a pretty old model. Iam really facing tough time with it daily in adjusting. I want the same one which company has showcased in their brochure /TV Advertisements/ company website. ImI'mreally unhappy that the company is misleading the customer by showcasing something in the brochure / Advertisement /website and providing a different one in actual with the Vehicle. Iam attaching the car brochure and the “Side View Mirror” picture which the company has provided with the vehicle for your reference and easy understanding. You may also refer the below provided company website link. https://www.renault.co.in/vehicles/personal-cars/kwid.html please download the Car broucher from the below link as i was unable to attach the PDF file. https://www.cdn.renault.com/content/dam/Renault/IN/vehicles/Renault-Kwid-2015/Br...⇄ Request you to please help me in this regard. Thanks & Regards, Sriram

Dear Renault team, Greetings for the new year! This mail has been written to you to escalate the delay issue of Renault Kwid's delivery which was booked on[protected]with a booking amount of Rs. 25, 000) from Renault Fatima Nagar, Pune and requested to be delivered on[protected]. The delivery date was requested by me to be delivered in the month of January 2016, right form the day of booking realizing the heavy bookings. I need to inform you the current status that the showroom higher officials are now denying the date requested by us saying that it would take more time for your delivery and there is no point of discussing the delivery right now as we don't have a count and proper date when the company will give cars to us, which is heavily ridiculous to hear and makes absolutely no sense following up with them for the delivery date. I am only able to get timely updates from the sales people (only guys who are prompt and responsive) on calling them for my delivery and I guess I need to get a clear picture from you about my confirmation and then let them know about the same. I hence, request you to solve this issue at the earliest and deliver the car on the date requested[protected] due to festive commitments and it was intimated very clearly to the showroom officials right in the month of October as the delivery date is very important and can't be adjusted at any circumstance. Ignorance or pale replies to the mail regarding the delivery date, I guess I need to escalate this issue further! Regards, Soban Reddy [protected]@gmail.com +91 [protected]

I have book Renault kwid RXE O on 30.9.2015 booking Id KAAP 121609. Three months complete for booking many mail send to you about delivery confirmation date but no response a mail received from nagpur crm on 18.11.2015 says Tentative delivery time will be December 2st week. from that no update what is the problem please say otherwise think about cancellation the booking. Your Alhaj Javed Ali Farooqui [protected]

Hi Team, Trident renault showroom bangalore whitefiled giving false commitment on Kwid car delivery. I booked a kwid Bronze colour car on Oct name of Asim kumar patel (Mob- [protected]) as they promised me to deliver the car on dec last week. i asked them clearly 3 times that will you deliver the car on dec last week ??? and they said YES. now they are telling that they will deliver the car on February :O and they are not responding properly. One of my friend book the car 4 days before me and he is getting the car on Dec or jan first week. Could you please look into that as they are not respondoing and behaving rudely. Mobile no - [protected] Call me bk please

Already we people in chennai are struggling to come out of the flood trauma. Over and above the way car service engineers response is pathetic. After towing the vehicle (which was done after so many follow ups) nothing was processed. After 4 days when I called to check the statu the service engineer from khivraj asked me to come with copies of rc insurance to sign the claim form. Next day I had to there fill in details and call the insurance company to register for claim. Did ask the manager and people over there why I was not informed to do so a week back itself when I approached them. Only sorry was the answer. though I got a message stating the estimated and likely delivery date it seemed to be fake as no estimate has been done till that date I.e 16th December 17th evening called to check if insurance agent has inspected for which I got the response yes and that the quotation would be sent that night itself 18th morning 11am when I called I was told it would be sent in an hour and they would start working on my car on Monday. 18th evening I called as the quotation was not sent and was told that Estimation is still not done and would be sent that night Not sure how people lie like this to the customers 18th night when I checked the quotation was surprised to see that almost all parts have been included and amount is 2.68 lakhs which is 3 times of the quote I got in sms. Not sure what airbags also been included though my car was impacted only till the seat level I request Renault to look into this and ensure estimates are done properly. Don't exploit us rather try to sell your parts at discounted rate and do proper service. Pitch In more service engineers to clear up the vehicles on time. Kindly act the way you would do if the same situation happened in Gemany or USA or Japan