[Resolved]  Renault — non delivery of renault captur car

Address:

122002

This is to bring to your kind notice that i had booked a captur rxe –
Petrol version suv (Silver) on 24 december 2017 with your gurgaon
Dealership m/s ncr motors (India) private ltd, ground floor, platina,
Mehrauli road, opp. Hotel bristol, gurgaon and had paid a total of rs
25, 675.00

A waiting period of about 3 weeks was told to me at the time of booking as
Such i sold my personal car & since then i am without a car and using local
Taxi service for commuting. *in the meantime i have been contacting the
Manager of dealership, mr. Davinder kataria, sales manager mr. Devyank
Gulia and salesman mr. Pardeep walia who first gave the delivery date of 24*
Th* january, 2018 then ist week of february and then mid *february* and
Now they say the delivery shall not be possible before 4*th* week of
February, 2018 which is not at all acceptable to me* *as i am very much
Handicapped & spending almost rs. 1000/- per day on taxi services as i have
To travel a lot for my business work. Also the staff is disconnecting my
Calls & not even making an effort to call me back which is even more
Shocking. Very rude & arrogant behaviour from them which is really very
Disappointing.*

In the meanwhile, i have tried to contact your customer care tele-service
On 26th january, 2018, which is totally useless except giving assurances
That they shall get back to me very soon they are non committal & totally
Unhelpful.

In-view of the extreme inconvenience *i serve you this notice to deliver
My ordered car within a week i. E. Latest by 5th february, 2018 and refund
By advance booking amount with any further delay or otherwise i shall be
Compelled to report the matter to the appropriate authorities viz the
Ministry of commerce, siam, french embassy & your headquarters in france*
And also file a case against your dealership & company for deficient
Services, inconveniences and harassments thus caused to me at the
Appropriate court of law in gurgaon & claim all damages from you & your
Dealership.

I am also at loss & very much confused that if you are not honoring your
Booking commitment before selling your product how i would be able to get
The after sales services from a company who is so insensitive that it does
Not honor its commitments. Just for your information i would like to tell
You that i am a very loyal customer of maruti & hyundai & have never faced
Any kind of problems with these companies. I tried to trust renault but to
My disappointment at the very first level. Would never recommend your name
To my family, friends or associates.

Your early reply to my e mail shall be appreciated and last but not the
Least this is to once again affirm that i shall be at liberty to report the
Matter to the appropriate authorities and raise the issue through forums,
Media and also claim
Punitive damages and take legal action against the company & its agents without any further reference to you.

Truly,
Veena verma