[Resolved] Renault — promised services not provided

vikas.adarsh

from Bhopal, Madhya Pradesh

Address:

Lasudiya Moori, Survey No. 101-5, Dewas Naka, Indore, Madhya Pradesh 452020, Indore, Madhya Pradesh, 452001

Dear sir i have purchased 2 yr extended warranty along with brand warranty (2+2) from renault on aug 2016 but recently my vehicle met with accident on 10th sep 2019 & got repaired by bodyshop on 21st sep'19 through royal sundaram insurance thereafter some diagnosis service team found that ac not working due to ecu may be affected after accident & not covered under warranty but my question is that where is my fault when i have paid for extended warranty as well as insurance and paying regular for maintenance for vehicle as per company guidelines pls help me i won't pay extra amount when extended warranty is on

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Nov 12, 2019

Complaint marked as Resolved

Renault customer support has been notified about the posted complaint.

Oct 04, 2019

Updated by vikas.adarsh I didn't get revert from renault Service team this is shows casual approaches

Verified Support

Oct 06, 2019

Renault Customer Care's response Dear Vikas,

We're forwarding your concern. Our team will be in touch with you shortly.

Verified Support

Oct 07, 2019

Renault Customer Care's response Dear Vikas,

We understand that our team is in touch with you and is assisting you in this regard.

Oct 10, 2019

Updated by vikas.adarsh I am doing follow everyday but still no response getting from Renault team even logged complaint[protected] on 1st Oct'19 And today 10th Oct'19 but Renault Customer Care manipulating not giving expected date or time to close the issue always saying "IS IN UNDER PROCESS WITH HEAD OFFICE" My question is that when taking money for services they aren't wait at least single day & holding complaint more than 10 days this is serious concern of mental harrassment not it's time to take legal action on this & I will escalate this National consumer court

Verified Support

Oct 12, 2019

Renault Customer Care's response Dear Vikas,

We assure you that our team is working to get this sorted. They will get back with an update.