[Resolved] Renault — Regarding refund of additional payment made during booking

gmkumar25

from Chennai, Tamil Nadu

Address:	600096
Website:	www.renault.co.in

I booked a renault kwid in renault omr showroom, chennai and got delivery in march 2016. During the booking i made additional payment which i was supposed to get refunded. From april 2016 i am contacting the branch manager and the sales representative, but still i have not recieved the refund. Every time they are coming up with some cooked stories and say that i will get the amount the next week. But it is not happening. I am totally frustrated with their behaviour. It may be a small amount for renault, but it is my hard earned money which i dont want to lose early.

My contact details:
[protected]
[protected]@gmail.com

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Nov 22, 2016

Complaint marked as Resolved

After few visits to the showroom, the company has provided me the refund through cheque. Thanks a lot Consumer Complaints team.

Renault customer support has been notified about the posted complaint.

Oct 07, 2016

Updated by gmkumar25 I booked a Renault Kwid in Renault OMR Showroom, Chennai and got delivery in March 2016. During the booking i made additional payment which i was supposed to get refunded. From April 2016 i am contacting the Branch Manager and the sales representative, but still i have not recieved the refund. Every time they are coming up with some cooked stories and say that i will get the amount the next week. But it is not happening. I am totally frustrated with their behaviour. It may be a small amount for Renault, but it is my hard earned money which i dont want to lose early.

My Contact details:
[protected]@gmail.com

Verified Support

Oct 07, 2016

Renault Customer Care's response Thank you for sharing the details. Our team shall get in touch with you shortly to assist you regarding your concern.