[Resolved] Renault — renault duster amt - major issue with transmission

Ashokumartd

from Tumkur, Karnataka

Nov 18, 2017

Address: 560011

Hi

I bought a renault duster amt rxl in nov 2016. Love the car for its handling, drive quality and road presence but 1 major problem and few minor annoyances. I expect more for something worth 15lacs on-road. After first service i started noticing shuddering/stuttering at low speeds (1st & 2nd gears) this shuddering/stuttering results in dramatic vibrations and jerks at speeds just above 5km/hr.. After multiple visits to renault service station and few basic trouble shooting performed on the car, the problem did not go away and it had become strenuous to drive in the city. Now the car has run 13000 kms and the shuddering is increasing.. Very disappointed with this issue.. Apart from this i have other issues like there is problem with complete electrical circuits (I can still run the radio even after i remove the key, when i switch on front wiper rear also starts, centre locking doesnt work). Being ex employee of renault india and now as customer i am really un happy with duster amt and in future will never buy any renault car, the fact is that this is a defective car and i think this is manufacturing defect.
If you really want to earn trust of your customer then please rectify my problem asap, my contact no is [protected].
I will wait for few days and then take next course of action if the issue is still not resolved

Ashok kumar
[protected]

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Dec 28, 2017

Complaint marked as Resolved

Renault customer support has been notified about the posted complaint.

Verified Support

Nov 19, 2017

Renault Customer Care's response Dear Ashok,

We do not want you to feel this way about us. Kindly allow us some time to escalate the matter to the concerned team. We'll get in touch with you with an update on the same.

Verified Support

Nov 21, 2017

Renault Customer Care's response Dear Ashok,

We understand that the highlighted concern has been resolved up to your satisfaction. In case of any support required please feel free to contact us at[protected].

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Comments

Abur

from Ujhani, Uttar Pradesh

Oct 18, 2018

same problem as above and has not been resolved by Renault.

Their stand on this is that my car alone has had this problem and no other vehicle has experienced this.( it is clear from this forum that this is a chronic problem ).

we brought this to the attention of the service station at 6000 kms and since then it has already been for this repair close to 7 times to the service station.

Instead of acknowledging that there is a manufacturing defect, they are passing it off a regular wear and tear. The clutch has been changed twice and fly wheel once ( dont know which other car has had all this changed in such short time)

Have owned closed to 7 cars before this and never has the clutch been changed at all, even after 80000 kms.

The technical person from Renault today claims that it is normal for a clutch change even after 5000 kms!!

My car has been at the service station for the past week with no resolution in sight.

If anyone from Renault is reading this please be in touch.

Renault Customer Care's response, Oct 22, 2018

Verified Support

Dear Customer (Abur),

Please check your private message and shared the details for us to assist with your concern.

kajpinto

from Pune, Maharashtra

Jul 20, 2019

Yes, even my Renault Duster RXL 110ps, AMT, Dec 2016 make, has a shuddering issue in 1st gear, infrequently though, and usually on a climb and after the engine warms up. The auto response at low speed is pathetic especially when I have to slow down on a slope. I have started shifting to Sports mode and manual on slopes. Though sometimes the shuddering is still felt. The service agency says that the clutch and flywheel would need to be checked.
Windscreen washer has failed a few months back.

Renault Customer Care's response, Jul 21, 2019

Verified Support

Dear Customer (kajpinto),

Please check your private message and share the details for us to assist with your concern.

Satheesh Elangovan

from Coimbatore, Tamil Nadu

Aug 12, 2019

Even my Renault Duster RXZ 2016 model has the same problem. I have been telling the service person from my 10K service and till now this shuddering/stuttering issue is not fix by the service persons.I am extremely disappointed with this. Kindly take some action on this.

Renault Customer Care's response, Aug 19, 2019

Verified Support

Dear Satheesh,

Please check your private message and share the details for us to assist with your concern.

Renault Customer Care's response, Aug 25, 2019

Verified Support

Dear Satheesh,

As checked, we understand that our team has contacted you on your mentioned concern and an appointment has been booked for you. Moreover, you will visit the service center as per your convenience for further assistance. In case of any support required, please feel free to contact us at 1800-300-44444.