Renault Complaints & Reviews

Renault kolkata central
(A unit of vibrant motors pvt. Ltd.)
225c, a. J. C. Bose road, kolkata, west bengal, 700020

Dear sir/ madam,

It is indeed unfortunate that you are not addressing the real issue to resolve the legitimate sales complaint, in spite of my repeated requests for the same.

I reiterate the relevant points once for your information and necessary action please. Also please refer to the mails appended below for your understanding.

The said vehicle was booked with advance on 20.09.2017, with 85% of the payment completed by 25.09.2017, and full 100% payment completed by 11.10.2017, with the assurance of delivery within diwali that is 18/19.10.2017, which was not met till even the end of october.
I verbally raised the issue with your sales team, of additional customer discount/ benefit of rs. 60, 000/- for the same model, that you were extending in november, which became payable to me as well. This was after having paid the 1st loan repayment emi on 05.11.2017, without of course the vehicle still not been delivered. I was assured that the same would be looked into at the earliest.

There was no revert from your end, in spite of repeated requests to address and resolve the issue, through the month of november, with the said vehicle remaining undelivered, wherein i documented my complaint through mail dated 28.11.2017.

I paid the 2nd loan repayment emi on 05.12.2017 with the said vehicle still not delivered, and the complaint unresolved. On 06.12.2017, i finally receive your delivery mail, wherein you refuse the additional discount/ benefit of rs. 60, 000/-, with the illegitimate pretext of having billed the vehicle in the month of october.

Now, please find below my legitimate claims, which i call upon you to discharge your obligations immediately, failing which i will be finally compelled to take recourse of available mechanism for consumer grievance redressal.

Rs.60, 000/- (Rupees sixty thousand only) as refund/ discount/ benefit, as extended by you in november 2017.

Penal interest @ 18% pa on the full payment received by you, calculated from 1st november 2017.

Compensation @ rs.500/- per day for each day of delay in delivery, calculated from 1st november 2017, till actual delivery after necessary resolution of complaint.

Regards

Debadipta sengupta
Consulting management inc
Dimple court 1st floor, 26 shakespeare sarani, kolkata 700 017

On tue, dec 12, 2017 at 5:57 pm, paramita ghosh wrote:

Dear sir,

Greetings from renault kolkata central!

Your vehicle has been registered on 2nd november’2017 and lying in kmc parking area for last one and half month.

Requesting you to take the delivery from our showroom as your vehicle is lying for such a long period and as per norms before delivery you need to pay rs 500/ per day charge for parking your vehicle at kmc parking area.

Kindly visit our showroom for delivery of your vehicle.

Regards

Paramita ghosh
Customer relations manager (Sales)
Mob no: [protected]
E mail: crm. [protected]@renault-india.com

Deb sengupta
Dec 12 (2 days ago)

To paramita, customer, sales. Kolkatac.

Dear madam/ sir,

Reference your mail below, please note that the matter is pending resolution from your end. Please see my earlier mail for details.

Also please note that your contemplation "that as per your instruction, your vehicle was invoiced in october’2017, we are unable to provide you the consumer offer of november’2017", is an willful misstatement to avoid your responsibility to resolve the issue.

That i will instruct you to bill in october 2017, to get your delivery intimation in december 2017, with you refusing to extend the consumer offer of rs.60, 000, can be easily seen to be false and redundant, with the objective of refusing to discharge your legal commercial obligations.

I would once again request you to address the real issue, and resolve the complaint issue, without further delay, failing which i would be compelled to escalate the matter as per established protocol available to me as an aggrieved consumer.

Thanking you,

Debadipta sengupta
Consulting management inc
Dimple court 1st floor, 26 shakespeare sarani, kolkata 700 017

From: paramita ghosh [mailto:crm. [protected]@renault-india.com]
Sent: monday, december 11, 2017 3:12 pm
To: 'deb. [protected]@gmail.com'
Subject: re: re: sales complaint[protected] renault kolkata central

Dear sir,

Greetings from renault kolkata central!

Your vehicle is ready for delivery.

We would like to inform you that as per your instruction, your vehicle was invoiced in october’2017, we are unable to provide you the consumer offer of november’2017.

We would like to deliver your vehicle in your convenient date and time as your vehicle is in our kmc parking area for which they are charging exorbitant amount and we cannot place your vehicle for such a long period.

We are sorry to inform you that if you do not take the delivery of your vehicle within a day or two you have to pay the parking charge before delivery.

Kindly call in the below contact number for scheduling the delivery of your vehicle.

Regards

Paramita ghosh
Customer relations manager (Sales)
Mob no: [protected], e mail: crm. [protected]@renault-india.com

Deb sengupta
Dec 7 (7 days ago)

To customer, sales. Kolkatac., paramita

Dear madam/ sir,

This refers to the issue originally raised with you in november 2017 in respect of the complaint captioned above, recent telephonic discussions on the subject, and your delivery mail dated 06.12.2016 appended below.

Kindly note that your sincere apologies will not close the complaint/ issue that has been raised as per legal commercial norms.

As iterated earlier, please note the points below:
Date 20.09.2017 - you received payment of rs. 5000/- (Rupees five thousand only) on booking the renault duster amt model, on the verbal assurance of the vehicle to be delivered by diwali 2017, that 19.10.2017.
Date 23.09.2017 - loan from hdfc bank approved as per documented letter.
Date 25.09.2017 - you received payment of rs. 12, 26, 921/- (Rupees twelve lac twenty six thousand nine hundred twenty one only) as disbursement from hdfc bank in my favour, as per documented letter.
Date 11.10.2017 - you received balance payment in full of rs. 1, 79, 560/- (Rupees one lac seventy nine thousand five hundred sixty only) totaling full payment of rs. 14, 11, 481 (Rupees fourteen lac eleven thousand four hundred eighty one only).
Further, i have paid 2 installments of loan repayment emi of rs. 25, 635/- each on 05.11.2017 and 05.12.2017 respectively, with you having failed to deliver the car by october 2017.
However in november 2017, you have extended additional consumer offer of rs.60, 000/- on the same vehicle model that you been fully paid for, without having delivered the same.

Please note that you having billed the car in october 2017, is irrelevant in respect of this complaint/ issue, since you did not deliver the car in october 2017, hence not having completed the transaction on the same.

I hereby request and call upon you, to duly refund rs. 60, 000/- (Rupees sixty thousand only), as additional payment received by you, without further delay, before i need to escalate the matter further. I also reserve the right to claim interest on the payments made to you, and other relevant compensation and damages, should it be so required.

Looking forward to hearing from you, for the complaint matter to be resolved at the earliest.

Thanking you,

Debadipta sengupta
Consulting management inc
Dimple court 1st floor, 26 shakespeare sarani, kolkata 700 017

From: paramita ghosh [mailto:crm. [protected]@renault-india.com]
Sent: wednesday, december 06, 2017 11:02 am
To: 'deb. [protected]@gmail.com'
Subject: re: sales complaint[protected] renault kolkata central

Dear sir,

Greetings from renault kolkata central!

We are sincerely apologizing for the inconvenience caused to you.

Your vehicle is ready for delivery.

We would like to inform you that as your vehicle was invoiced in october’2017, we were unable to provide you the consumer offer of november’2017.

We have given you consumer offer for october’2017 which is rs 30, 000/.

This is the reason we are unable to provide you extra discount of rs 60, 000/.

We would like to deliver your vehicle in your convenient date and time.

Kindly call in the below contact number for assistance.

Regards

Paramita ghosh
Customer relations manager (Sales)
Mob no: [protected]
E mail: crm. [protected]@renault-india.com

Deb sengupta
Attachmentsnov 28

To renaultconnect, sales. Kolkatac.

Renault kolkata central
(A unit of vibrant motors pvt. Ltd.)

Dear sir/ madam,

Please refer to your mail dated nov 15, 2017 appended below.

Please be informed of the following:
The said vehicle was booked on 20.09.2017 vide payment of rs.5000/- by credit card, with the expected delivery within diwali i. E. 18.10.2017. (Copy enclosed)
All required documentation for loan from hdfc bank was immediately completed, whereby the said loan was approved vide letter dated 23.09.2017. (Copy enclosed)
Loan amount of rs. 12, 26, 921/- (Rupees twelve lac twenty six thousand nine hundred twenty one) was disbursed to you vide letter dated 5.10.2017. (Copy enclosed)
Balance amount of rs. 1, 79, 560/- (Rupees one lac seventy nine thousand five hundred sixty) was paid to you through neft dated 11.10.2017 (Copy enclosed)
Emi repayment of rs. 25, 635/- already commenced and paid on 05.11.2017, whereas you were not in a position to deliver till 15.11.2017, as may be presumed from your appended mail.
Please note that i have not taken delivery of the said vehicle as yet.

I was encouraged to book immediately on my visit to your showroom on 20.09.2017, and all loan documentation completed immediately thereafter, for reasonably expected delivery of about a month. Loan was disbursed and balance payment made, completing full payment thereafter, as detailed in points above. I have also already borne the interest on the loan amount for more than 2 months already.

Much before your purported delivery date, i was shocked to find in your newspaper advertisements of additional discounts/ benefits of rs. 60, 000/- (Rupees sixty thousand) being given for renault duster amt, that is the same model i have booked and fully paid for, waiting for delivery from your end.

As would be fair, i would request you to kindly refund or extend benefit to the tune of rs.60, 000/- (Rupees sixty thousand only) along with immediate delivery of the said vehicle.

Thanking you,

Debadipta sengupta
Consulting management inc
Dimple court 1st floor, 26 shakespeare sarani, kolkata 700 017

This is to inform you that my father have booked renault climber 1.0 from kolkata south branch. The representative named booked and took a cheque of rs. 10000. On 30th november, in evening 6pm he took another rs 10000 cheque for booking. The branch was closed at 5 pm. On next day morning, we decided to cancel the booking and called that representative morning 8 am to cancel the booking. According to the rule 1000 rs. Will be deducted from the total amount. But he is deducting 10000 rs from booking amount saying he already billed the amount, which is impossible. How he did he do the billing as the branch was already closed that day and bank was closed too. This is a huge fraud. My father went to the branch today with cancellation application and wanted to talk to the manager. The manager did not even meet him and that representative extremely misbehaved with my father saying that they have decided and they will be deducting rs. 10000. This is fraud, you cannot take someone's hard earned money.

My father's contact number : [protected]

Thanks & regards,
Tanaya datta.

Not getting proper services from your authorized services centers.
I own two renault vehicles lodgy and pulse,
Alway whenever i visit to your service center they try to make fool and also delay in services.
Problems faced in last one year are as follows.
1) after reparing work vehicle is pulling on one side of road. This issue was solved after third visit, but still its not properly done.
2) ac reparing not done properly, and was solved afte 3 to 4 visits.
3) wiper not properly working.
4) dicky lock issue, they dont have solution and answer for it. Still m suffering from that lock problem.
5) major issue, : during repairing engine was dissembled but now its not assembeld and mounted properly in body.
6) now they are asking for money for assembling it again. (How can they ask for money as its their fault)
7) they take long time for solving and repairing of cars and still they are not able to do it fully and properly,
This was about lodgy
8) now coming to issues regarding pulse
Once i had problem regarding overheating of engine so i visited service center, they told its fan issue, fan is not working and cant ber repaired so need to replace it, costing nealry 6000 to 7000. I agreed for that, this was fact of 2 months ago but still they have not got that fan order till date, its more than 2 months.
When i just checked nad find solution on youtube, i changed fuse and fan starts working normally.
Funny thing is that, this fuse cost me only 40 rupees,
Now look how they make us fool,
I have many more things to say.
Please i need explanation on these things, or lse i have another option of consumer court.
(Services cernters
1) renault body shop
29, chandivali farm road, yadav nagar, chandivali, powai)
2) cts-227, himayalan tile compound, near jvlr signal, jogeshwari east,, western express highway, mumbai, maharashtra 400063
3) survey no.6, manpada gaon, kalyan shilpatha road,, near royal restaurent & bar, dombivali east, maharashtra 421204

Hello,
I purchased renault kwid tn 33bl 3127 last year from renault showroom in erode.
I have been waiting for 5 months, showroom workers didn't care much. So many workers, but they are delaying even small work.
Last month i booked for 3th free service.
They took my car and brought only after 4 days. Car was not properly cleaned inside.
I got sms from service to pay bill 6500. After i called and fighted they send me other bill, for 3300.
I was told that it is free service, how can they make bill like this?
After few days woman from renault service in erode called and asked me feedback. When i started say some minus points she could not tolerate and talked really rudely.
It is very bad experience with anamallai's renault erode. There is no free service here, just looting from the customers and worst unprofessional workers.

I had renault duster car which i have lost in accident,
And since the accident took place my car was at renault work shop parking.. Till i get my insurance cleared.. And that took around 8 months to get it cleared,
All the time my car was there and i kept it there.. Because i trusted them., but by the time my car was there, they took off some car parts like ac pipe, switches, tape, etc more few things..

So if we trust this kind of big company in india and let them run on our roads, and they doing this kind of fraud then we are happy with other cars no matter how better you make you car "renault"..

I truly loved duster and i still do but what people in your company does for greed you loose your respect of being "passion of life"

Requested to put eyes on your workshop departments and people working under it..

Thank you.

I purchased Duster 31 May 2017 just six month back.There was issue with power steering just in six month so they changed the whole steering rack. When I took the delivery and coming back to home due to glitch in steering I met an accident.
The car went to Okhla New Delhi go auto workshop ( never go there ).
They promised me to deliver the car 1 Dec with in 15 days . My trip was plan on 5th December from Delhi to Goa by Car so all bookings had been done.
Then they told me the car would be delivered by 5th Dec. I logged complain in Custemer service but the response is pathetic just like Renault
As per them there is one part which is not available in India it was just wiring . They said it will come from France I asked them to share or show me tracking details .
But they didn’t show me any details.
My booking has been canceled I had to lose more than 50k as some bookings were not refundable.
I just regret the day when I purchased a Renault car in place of Maruti/Hundayi

Never ever trust Renault commitment they don’t know what is commitment and treat Customer as ### after purchasing Car

To whomsoever it may concern:

Please be advised that i bought a 1.0 l renault kwid in january 2017 from gennext motors khanda colony, navi mumbai.

The car performed as per my expectations for the first few months. After my first service, the car started developing squeaking noises from underneath and to my surprise the squeaking noises increased to the point of it coming inside the cabin and became very irritable, unbearable.

Since my car was under warranty, i addressed this problem to the gennext service center situated in panvel. The senior person at that place took a trial and said to me "this was a common problem with kwid cars" and returned my car back to me with the squeaking sounds.

I am very disappointed with the approach of the gennext personnel in not resolving the noises coming from underneath my car. It is really irritating driving a new car which generates so much noise.

I bought this car only on renault's brand value and credibility but i am really disappointed renault has manufactured a car which has poor parts beneath which generating so much noise. I have owned cars in the past, but none of them had noises like the ones i am hearing in my kwid.

I request you to please address my issue. I am not happy with his car's squeeking sounds.

Karan agarwal
Owner of a 1 l fiery red kwid
Vehicle no. Mh46 ax 0575

Your executive yogesh doesnt know how to talk to customer and immediate action should be taken against him. There was no communication from his side at all. Also the car was smelling when delivered back to me and a clinging noise also developed. The overall cleanliness is worse. Plus the aftersale service is hopeless. I will never in my life recommend anyone to buy a renault car.

I have given my renault lodgy vehicle to renault work shop which is in uppal (Hyderabad) on 1-9-2017. Regarding key damaged. They said it will take 40 days to get ready. I said ok, given my vehicle to them. After 50 days they said keys has came to us we fix it, come and take ur vehicle. After reaching there, they said, only ignition key came, door and dickey keys not came. They reorder the keys again they taken 45 days, total 90 days. Now they are saying sorry sir we received keys but not fitting in it so we have to reorder all the key which will take 45 more days. My vehicle is taxi, i paid 3 months emi with out using it. Due to negligence of work shop people i lost three months emi. On[protected] work shop people saying it will take 45 more days for keys. I dont know what to do, all i lost 3 months emi, again 2months emi, total 5 months emi i am loosing. All this was happen just because of renault service center. I got loss. Please help me.

Gear shifting problem, gear get struck while shifting gear, took to omr they replaced the clutch pedal under warranty and i was unable to replicate the issue... Now i have booked appointment with there another service center power, hope the fix the issues... The issue started when i meet with accident, after taking my car to omr service center en number of times they were unable to fix the noise,, at least i had to escalate to renault and renault following was pathetic...

Now this gear issue... This service center guys make as think that "you have made a wong choice"

Incident with renault-india raising questions on the ‘make in india’ national campaign

Manufacturing defects, bugs along with severe rusting that are so far being found on the obd connector, stepney, wheels, chassis etc. From the very date-of-purchase. Renault-india, its leadership, management & staff found to be cold-hearted, unthoughtful, unapologetic and customer unfriendly.
Company’s name from whom the car was purchased : renault india pvt. Ltd. I. E. Ripl (Related to worldwide brandname ‘renault’)
Model name : kwid climber 1.0 rxt
Vin/ chassis number : meebba003h6510795, registration number : dl1cx3231
Date of purchase : 27-september-2017
Company showroom from where purchased : avia auto pvt ltd, renault-delhi east showroom, patparganj industrial area
Complaint ids :[protected],[protected],[protected],[protected],[protected],[protected],[protec...⇄ that were logged in renault’s customer service system since 28-sep-2017 for the defects / bugs started coming in the vehicle from day-1 itself
The ordeal translated for us into severe hardships and sufferings. Our diwali festival turnout into a ‘diwala from renault’, we had to cancel our holidays & hotels bookings for the family trip planned in new car, paying rent for the ‘parking’ with vehicle not being used.
1. Uptil the delivery date of 27-sep-2017, this car was lying at renault’s dealer’s premises for 3 months.
2. Car delivered with lot of dust on the day of delivery. Manufacturing date of car as per the records was 22-june-2017.
3. Sales teams were incompetent & found unaware of the key features of the product they were selling.
4. A consistent loud rattling noise from the steering column was experienced. The cause of which was identified as a screw left loosened by renault’s staff.
5. Severe ‘rusting’ has been found in the ‘car’ on the obd connector/ diskey, stepney, front-wheel-hubs, chassis etc.
6. Clutch noise found during starting, sound increases with woo-woo sound on changing-of-gears and sound increases on putting the ac on. During the visit on 29-sep-2017 at renault’s service centre it was found that their technical staff was incompetent in diagnosing the cause of problem.
7. This car was found to have low pickup & low performance as per renault’s any other kwid climber 1.0 rxt.
8. Mil ‘fatal warning’ light flashed within 24 hours of the ecu firmware upgrade (From 7.7.9 to 7.8.0) at renault’s service centre on 29-sep-2017.
9. Statutory number plate and extended warranty papers pending for last 3 months and not delivered by renault till-date.
10. Renault & its product have compromised with the safety & security of me & my family.

I want renault to take full ownership of their misdeeds that are ongoing and take back their defective and rusted product.

I bought the kwid 800 last year but soon it start flashing warning light of ingine immobility i contacted the renault service centre mandi himachal pradesh but they denied to help as have no spare parts with them iam feeling very helpless and regretting to purchase renault product. Although i have purchased the car from same dealer of mandi himachal pradesh
From : [protected]@gmail.com

My renault duster's brake pedal jammed while driving in highway near to pondicherry and was not able to apply brake. Luckily managed to stop the car immediately & noticed smoke from bonnet. When opened the bonnet, a mat kind of car part was on fire inside; we put out the fire & the car was towed to nearest service centre in pondy.

The service advisor explained that the part which caught fire was firewall mat which stops engine heat from coming to cabin and it had melted the brake vaccuum tube which runs closer to it, thus jamming the brake pedal.

They are not able to confirm how the firewall mat caught fire while running. This is compromising the basic safety of renault duster car & i have decided not to use the car until i get to understand if this is a manufacturing defect & is there any permanent fix for this.

Note: khivraj renault perungudi service centre had done my 70000+ km service & delivered my car 4 days before this incident. They had replaced the brake cylinder claiming that it was jammed, though i didn't have any issues with my braking before this.

Sir
Your toll free support number[protected] is not working are playing games with customers giving fake and frauds numbers in web site
Customer from kakinada having renault kwid which is purchased on 2016 may we completed one year service in rjy service center they are not rectifying the problem of my car we went to service center for more than 5 times every time they are repeating the same problem which is occured at 1 st time in the mean while we have also registered a complaints on 4 months ago they are not taking any necessary action til now.
We had problem in suspension, clutch, body vibrations, sound is coming when we are going, alignment, steering, etc problems are facing since 14 months they. Are not taking any action, we are giving to showroom they are simply give the same and problem is repeating again and again, we very much bothering why we buy this car from renault.
Take necessary and severe action this is the last time i am giving you complaint by next time i will file a complaint in consumer forum.

Thanking you

With regards
From
N r v dutt
Kakinada
[protected]
[protected]

Hello my name is ex-army colonel pramod wadhe
I wanted to buy kwid car by csd method by now it's been two months from booking they still not handover the car.. And making some foolish excuses (Our bond with csd has been dropped we applied for it. It will take time u can buy car in plain amount i[censored] want.. I said ok then i called them after 15 days and still the reason same..)
If i wanted to buy car in plain amount why would i applied for csd or if i wanted to buy in plain amount why they hold my money for 2 months.. Why they force me and called me again and again to submit your money to csd account.
Now i want my money back so i told them and they said in rude language u have to collect your money by your self we don't provide that service..
And every employs says am the manager wtf

With due respect, my name is doctor mohd rashid owing kwid since april 2016 from renault dealer bareilly. I am facing many problems from last 6 month in my car. My vehicle number is up22 z 9742. I am very disappinted by the attitude of mr arpit and mr ansar of moradabad service centre. Very pathetic and unprofessional behavior of mr arpit and mr ansar. It was sort of intimidation at the service centre. Mr arpit has no sense how to speak with customer, he was acting as my brother was interacting with a street goon.

He totally spoiled renault image in my mind.

Yesterday (24/11/17) my brother went to service centre of moradabad (Zero point rampur road, moradabad, u. P.244001)

As my car has the issue of battery discharge on standing after switched off the car for a few minutes on standing so he went to service centre of moradabad where he met a concern person. Instead of checking car issue staff had given him a indent for battery dealer (Amaron) which was far approx 15km from service centre but he went to the battery dealer where they checked the battery but battery was ok and they told the issue of 29% earthing in my car again he went to the service centre he told the issue to the staff but no one is listening to him and give exuse with each other no one taken my car for resolve the problem and he waited for 2 hrs then mr ansar had make the car issue card. And after 5 hrs problem has been resolved but again the same problem of battery discharge has been seen. The battery discharged automatically again and i am facing the same problem again.

I request to you plz resolve my car issue.

Regarding

Doctor rashid

[protected]

Duster - april 2017. 14000km driven...
Extremely hard clutch...
Resulting in knee pain during city drive for a 30 yr old owner in perfect health...
Service centre cannot resolve issue
Please provide a solution.
I do not want to continue not recommend renault vehicles to new buyers
I wish n appeal this issue be resolved amicably at the earliest
Contact - [protected]

Dear renault india,

This is guru madhav from chennai! I’m also renaultian since december 2015 where i made my first mistake. My few of friends has recommended to get a renault and they explained about brand value and their services in europe.

But in india, i bought new renault kwid 0.8 liter version on dec 2015.
When i gave my second free service to renault omr khiviraj show room, i mentioned the following problems.

• gear sifting issue while shifting the 1st to 2nd gear some heavy noise is getting generated — not been resolved
• clutch noise — not been resolved
• glove box not closing properly-earlier replaced 1 times — solved not surety for the future.
• brake shoe noise — not been resolved
• the horn doesn’t sound well while travelling above 50km speed. — resolved
They were not rectified all my problems.

They called after the service for rating i gave good rating but i said about unresolved issues too, so they said next service they will do better than previous service.
Then i gave the third service they can't able to resolve the above mentioned issues.

Hence i changed my services center omr khiviraj to power renault.
I gave 30 + services to power renault. Same issues i mentioned to the service team. They can't able to resolve my issues. They are indirectly mentioned these problems will not be resolved kind of.
So asususal they sent back my vehicle to my home because of my needs.

Now, 2 nd of the november they took my vehicle from my home for 40 k service.

I mentioned the below issues,

• clutch noise issue.
• gear sifting issue while shifting the 1st to 2nd gear some heavy noise is getting generated - second gear shifting noise
• horn doesn’t sound well.
• fog lamp is not glowing.

They identified some synchronization issues found in gear box so it is making noise while changing the second gear. So they decided to change the gearbox.

1. My question is why they can't find the issue when i raised initially?
2. Why it is occurring so early? What is the quality standard is maintained by firm?

I gave my car on 42749 km. From my home to service center-21 km. Now the car odo meter shows 42814 as per the service person statement.
Literally, they used 44 km for testing purpose.

After changing the gear box service people need to travel 40 km to check gear box efficiency?
So why should i bear the fuel cost for gear box inefficiency?
Now they are ready to send back my vehicle to home. But fuel level is very low. So they are saying that, they will fill the fuel and add the fuel cost into bill or service executive asking for petrol cost separately.

I said i can't bear any fuel cost for change of the gear box. Then he said he will discuss with his manager mr. Keshav rao from power renault kattupakkam.

After discussed with his manager he said, if i won't bear the fuel cost i have to go there and get my vehicle. This is ridiculous.

Is this level of the worst customer service how can the organisation can liberate the customers.
Even how can i suggest my friends, colleagues and families etc.

And another part is i got the bill through whats app. Labor cost is more than spare part cost.

Cannot believe Renault being a brand, is having running a lackluster customer service centers:

I am suffering from last 2 months, from the day 19th Sept, I have handed my car to Sri Sri service center in Madhapur. I am pasting below some of my communication emails to [protected]@renault.com. And till date after 2 months, did not receive a concrete update from Renault customer care too. They dont seem to have any control on the service center. My complaint ID :[protected], in case any official resources of Renault are seeing this write up.

On Oct 20th:

Dear customer service Team,

I gave my vehicle Renault Duster with the regn num AP28DQ **** (Registered with my wife's name) for servicing on 19/09/2017 at Sri Sri Sri AutoCars India Pvt Ltd Plot no 17 to 20 & 29 Servey no 10 Parvat Nagar, Near Ayyappa Housing Society, Madhapur Hyderabad as I want to fix the AC for my car.

The Service Adviser Nagaraju CH filled the job card (Please see the attached document). On the following day 20/09/2017 evening when I called him he said he didnt check the vehicle and yet to verify the status of complaint. In the following days I have been repeatedly following up ;with him to know the status of my vehicle..Many time he didnt pick up my calls and once he said there is some issue with my vehicle due to over heating.. and it will take a week days time to fix the issue. Later no body picked my calls ( [protected])

I personally visited the work shop to know the status. As I couldn't find Nagaraju, I spoke to Ratnakar Reddy about my vehicle and he said as the work involved is with the outside vendor he will get it fixed in a week days time..

I have been in touch with Ratnakar Reddy for my car for the last 3 weeks he kept telling me every time my car will be delivered in next few days. After multiple negotiations he said he will deliver my car today (20/102017) Friday evening.

Today (20/10/2017) I called him on his mobile [protected] repeatedly and he did'nt pick my calls. Then I called the servicing center number and Raful Singh (DGM ?) answered my call. He kept telling me that he joined recently and doesnt have much information on my vehicle and cannot a give concrete date of delivery

As I am not getting any concrete information from the Service center personnel I am highly concerned about my vehicle condition. I want to formally lodge the complaint and want to you to inquire about the status of my car servicing and the delivery date.

Please let me know if you need any other details.

Thanks & Regards
Murali.K.N

On Oct 24th:
Team,

Please let me know the status of my vehicle repair.. I am hoping that you might have spoken to the Sri Sri Sri Autocar service center regarding my car.. Please let me know your discussion outcome.. Please note that I am waiting for your update specific to my vehicle repair.

Thanks & Regards
Murali

On Nov 16th:
Reminder 8: Dated 16/11/2017

Team,

My car is not delivered to me as of today 16/11/2017. I got a call on 11/11/2017 from the local servicing center person telling me that my car injectors are not working. When I gave the vehicle to Sri Sri Sri service center two months back I myself drove the car and handed over it to them. After couple of days of follow-up I was told that some issue with the Head and its need to be repaired. Ratnkar (Service manager) mentioned that approximately it will cost me 40-45 thousand for the entire repair over the phone. As this is a bigger amount I asked him to verify the re-confirm the required repairs and then only proceed with the repairs..He re-confirmed to me on the call that it is absolutely required and needs to be reparied

Now nearly after two months and multiple follow-ups different service person says that the injectors are not working and needs another one lakh or so to fix them.. I dont believe that injectors was issue when I surrendered the car. I strongly feel that due to the mis-handling of my vehicle repair now they are saying that I have to pay for the injectors. I completely think that this is caused by the wrong handling or mis-management of the vehicle repair. I cannot pay for the service center mistake and their wrong way of handling the repairs. I am committed to pay for the initial amount of 40-45 thousands for the repair and not beyond that.

I request the Renault customer service team to involve in this matter and help me to get back my vehicle with the proper repairs in good condition.

So far I haven't got any call from customer service providing me the specific updates on my car.. I got a call once or twice, asking me to wait / be patient which are very generic in nature and not with any specific details regarding my service issue..

Please talk to the local service center and help me to get back my car..

If customer service is not ready to involve and resolve the issue, as a suffering consumer I have to approach the consumer forum to resolve the issue..

Please help me to resolve this issue.

Thanks & Regards
Murali.K.N

Reminder 9: Dated 16/11/2017

Team,

Today I got a call from one of your team member from your team at about 3:11 pm from the phone number[protected]. I forgot to ask for the name of the person spoke to me.

He gave me very generic update like "My complaint has been forwarded to the concerned dept and they are looking into it.. He will revert back if there is any update". When I started asking the questions like why I am not getting any specific updates about my case like who is looking into the repair.. Who from the local service center is being contacted.. why so much delay and why you are not promising about the return date of the vehicle.. He didnt answer my question and simply disconnected my call.. For a minute I thought the call got disconnected accidentally and waited for the person to contact me again.. I never got any call after that today..With this I can say he intentionally disconnected the call

Its very surprising to me to go thru such behavior from the customer service person..

I now request you to provide specific updates (like when the car will be delivered) regarding my car service.

Thanks & Regards
Murali.K.N

Reminder 10: Dated 17/11/2017

Team,

I am waiting for update from you on my vehicle repair.. Please let me know the date by when the my vehicle will be delivered to me.

Thanks & Regards
Murali

Hi team

I have raised complaint at 9_45pm for vehicle broke down they said service engineer will come in 45 minutes and keep on responding same again and again. Now time is 11:30pm still no one has come and no response for renault. They said guy is coming from mg road but no response at all.
Call centre guy name saurab

I am with the family and 2 year baby waiting close to 2hours with no response.

Regards
Ganesh