Renault — Renault Kwid - A highly DEFECTIVE car

Address:

Kolkata, West Bengal, 700053

I booked the vehicle from Renault Kolkata Central (Vibrant Motors) in September 2015. I was promised that my vehicle will be delivered by November end. After a long wait and after listening to numerous lies from Mr.Anshuman Tewary and Ms.Paramita Ghosh (Renault Kolkata Central employees), the car was delivered on 10th February 2016.

Even as on date, my car is lying in their Service station. Since I have purchased the vehicle, it has been sent to the Service station on three occasions in the past six months. On each occasion, the Service station has taken more than a week to repair the vehicle and ha assured me that I shall not face the problem again.

On the first occasion (beginning of July 2016), water entered my car from below the dash board and the entire car floor was flooded with ankle deep water. As mentioned above, the service station took more than one week to supposedly repair the vehicle and assured me that I shall not face the water logging issue again.

Within 20 days, the car was once again back to the Service station. On this occasion, the vehicle failed to start. Instead of sending a mechanic, Renault Kolkata Central (Vibrant Motors) sent a representative from Amaron batteries. Since the problem was not with the battery, the said representative could not be of any help. After the car lay idle for 2 more days, the car was finally towed and taken to the Service station. The mechanic informed me that there is a problem with the ignition and the parts are not available. Hence, the car shall be delivered after 10 days. The car was delivered back after 12 days.

In the last week of August 2016, water once again entered from the exact same location as before and flooded the entire car floor. I lodged a complaint but no one came to pick the vehicle. Finally, I was forced to remind Renault Kolkata Central (Vibrant Motors) on 2nd September 2016. On this occasion, a Complaint number was messaged to me (ID 1-[protected]). However, no one came to pick the vehicle. When Renault was reminded a second time on 10th September 2016, the representative from their Workshop (Joyita) informed me that the car shall be picked up on the same day. The car was finally picked up on Sunday i.e. 11th September 2016 and the representative from their Workshop (Joyita) had the audacity to say that I have no option but to wait for another week till the car is delivered since they have an INAUGURATION FUNCTION for three days.

Kindly imagine this:
1) Water logging has happened before and I have been promised that the same shall not be repeated as they have repaired the vehicle.
2) Within 45 days, the same problem recurs.
3) It takes 15 days for Renault Kolkata Central to send a driver to take the car to their Service station. FOR 15 DAYS, WATER IS ACCUMULATED IN THE VEHICLE AND NO ONE IS SENT TO TAKE THE VEHICLE DESPITE 3 REMINDERS.

QUESTIONS:
1) In the first place, why should water enter a vehicle?
2) Secondly, was the vehicle repaired in the first place? How did the same problem recur within 45 days?
3) Is there an inbuilt manufacturing defect in the vehicle?
4) As a consumer, why should I not expect Renault to call back all their Kwid models and repair the defect?
5) If that is not possible, Renault must repay the price of the vehicle and further compensate all their customers for having delivered a faulty product.

As an Advocate, I have already come across 23 customers who are facing the same problem among other issues. If our grievance including the issue of repayment of the price of the vehicle and appropriate compensation is not redressed with a period of 10 days, we shall be coerced to lodge a complaint before the appropriate forum against Renault India and Renault Kolkata Central (Vibrant Motors) for seeking our remedy.

Regards,

Dipankar Das
(M - [protected])

Vehicle No.: WB 20 AG 6683