[Resolved] Renault — renault kwid amt engine stoppage issue

Yahya156

Jul 7, 2018

Address: Kannur, Kerala

Dear,
This is in regards to the vehicle plate no: KL 14 T 6766, the complaint as described below,
The vehicle had brought by me in month of dec on 2016, now been 18 month past with mileage of 22000km, I had faced several complaint amongst major was engine stoppage while running.
Honestly it is a narrow escape several times from the happening of any fatal incident due to this and Renault has to taken care to solve this permamanatly .Later it was known to me that this Manafacturing defect was experienced by several people for the Kwid automatic which Renault working to solve this .
Then about the the fuel indicator, it is not functioning accurately. The fuel indicator was showing almost empty & when It refilled at a nearby petrol station, the tank got filled for 500 Rs as per the indicator
Mostly the issues of this engine stop getting reinstate after take off the key and restarting car after a while.but for the last time when this issue happened and the engine became motionless and which was not able to restart even after waited for the few minutes .
Immediately we had called the kannur service center and the team had arrived at spot after 5 days ( in kasaragod ) to take the vehicle . By the time we had checked for any chance of oil leakage and which we conveyed to the team arrived from service center and shows the emptied oil for which they had commented that, it’s not about any oil issues but a common of Kwid amutomatic engine issue which can be rectified by taking to service center .
In view with above all scenarios . I request you to treat this issues as on top priority and to rectify the defects of the vehicle under the coverage of warranty .
The above matter already emailed to kannur service center, and no replay recieved till the date .
Regards
Yahya
[protected]@gmail.com

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Aug 24, 2018

Complaint marked as Resolved

Renault customer support has been notified about the posted complaint.

Verified Support

Jul 08, 2018

Renault Customer Care's response Dear Yahya,

Please check your private message and share the details for us to assist with your concern.

Jul 08, 2018

Updated by Yahya156 Appreciated your swift responds ... shared already the requested details . Looking forward to solve the issue soon

Verified Support

Jul 08, 2018

Renault Customer Care's response Dear Yahya,

Got your details! Please allow us some time to look into this for you.

Jul 17, 2018

Updated by Yahya156 Dear Renault,

It’s been 10 days past (07/07/2018) I have raised a complained with Renault regarding the issue of engine stoppage, no action been made so far . The car been given to kannur service Centre (kerala ) one month past, no action made so far ...
Its very irresponsible approach from the whole Renault crew since it is a genuine issue which Renault has to treat on top priority as it is impacting on the whole reputation of Renault product . Even Myself getting personal messages to inbox regarding the same complaint from people from different part.

Service Centre team has refuced the rectification under warrently and charging me Rs 80000, and an advance of 40000 asking to touch car in order to order spare parts and other accessories of rectification . This is totally unfair and not acceptable to ask the whole price of engine cost from costumer stating some blah blah reasons arguing the warrently been not valid for this . I have stopped speaking to the costumer service manager(in kannur service Centre, kerala ) to whom I had given the car for rectification and which is stilll untouched and laying over there . As I told in private message, due to this act I am using my right as a costumer to proceed this complaint to any extent of legal authorities and to be move as per the verdict by them .

Thanks

Jul 22, 2018

Updated by Yahya156 Till now no action for the complaint which I registered . Worst responds from Renault, service Centre team refusing for rectification demanding to pay 80000 . They send letter as additional fees per day as 250rs per day as parking charge ...

Verified Support

Jul 24, 2018

Renault Customer Care's response Dear Customer (Yahya156),

We've again passed your issue to the concerned team and are attempting to fix this. We will get back to you with an update soon.

Jul 24, 2018

Updated by Yahya156 Thanks, will appreciate your earliest intervention to solve this .

Jul 28, 2018

Updated by Yahya156 Updated by Yahya156, Jul 28, 2018

Dear Renault,

As per service Centre kannur (Mr Rajith, service manager )neither the rectification been started to my car nor any Renault customer care agent contacted them . This is very sad to know and feel pity on the way Renault dealing with serious complaints . Pls update me the latest status of my car rectification .

Thanks