Renault Complaints & Reviews

I have been asked by trident renault bangalore insurance team to transfer the amount of my car insurance but seems to be they are not generating my policy immediately. Not sure why are they holding my amount when they don't raise the policy. Before the amount is sent they call us 100 times for the payment but no response after the amount is sent.

Vishwas
[protected]

I bought renault duster on jan 2015 and after 20kms. I have been facing gear stuck issue from 1 st to 2. I have reported this and asc bangalore (Trident) has changed synchronizer and pedel.. After that also issue persists. I have went service centre several times for clutch bleeding and result was negative. At 57k my entire clutch assembly has chnaged under warrenty and after 500kms the issue came again.. Here i got to know that renault's clutch assembly, some parts having manufacturing issues and they replace the same under warrenty so that issue still comes after some kilometers. Renault should do some r&d on this matter and make their cars trouble free.. I had made an investigation and got around 35 dusters with same issue in kerala and karnataka. We all wanted to make a complaint at consumer complaint portal as there is no positive response from the manufacture. Surprisingly this issue is there in 2018 model duster also. Renault knows its a persisting issue and they are selling the defective cars now also.

Iam not ready to pay amount of service charges and service. Iam already comlainted my complaint no[protected]. Iam suffered u people many times warangal service people. And iam loss bulk money why because 2yrs back my vehicle front bumper dammaged iam giving ur warngal sevice center those people intime notcompled repair ur people given after 2months 15 days vehicle deliverd me that tiome ur people dammaged front windscreen and bannet. That is ur mistake but iam suffered and pay my pocket 43000/rs that time. This time july 13th iam given vehicle ur people completed called 22nd of last month.in this between car taken that car amount 47000 change iam paid. That wise iam not ready to pay this time amount 7, 500/-pls solve the my problem arrange the my vehicle.

Shravan m

[protected]
[protected]

History :
I bought renault kwid from agra on 13th may 2018. After first service the vehicle was delivered at my residence (Availed pick & drop facility on chargeable basis). The vehicle did not start after standing at the same place after a period of almost 1 month. New battery got fully discharged. On making complaint the vehicle was taken away for repair by the rsa team sent by the service centre, sikandara agra on 17th august. I have contacted at their service centre so many times & every time they said that battery of the vehicle will be changed. Since then, today on 2nd of september 2018 16 days have past & while making contact every time i am told that the battery will be changed today or tomorrow & so on. The vehicle is stranded at renault sikandara, agra showroom/service centre & still awaited to be delivered at my place. Total running of the vehicle since its purchase is 1230 km. Only. The vehicle no. Is up80ep5050.
I have to spend a lot of money on my travelling for official as well personal use.
Please look into the matter & take strong action against the service centre & also arrange the delivery of the vehicle at my place. I also think to claim the amount spent on my travelling during the period.

Hi,

I own renault fluence RJ 07CB 2203 whose all the services are done from the company owned service station on time and is always kept in a very good condition.

There was a mild rain in Jaipur on 28th August and I was travelling back to home from office.All the cars were passing and running smoothly as there was not much rain .Suddenly my car stopped in between the road and it didn't start after it .

I was shocked as i could see all the cars passing smoothly from that road .I with utter difficulty sent my car to service station where I was told that the engine has got hydro-locked automatically and your start-up ignition has got damaged which would cost around 12000 and rest there is no problem.

We were really surprised that how can a small rainfall damage the car to this extend but still agreed upon what he told and asked him to repair the car.

Suddenly, he comes up the next day i.e 31st August 2018 and tells us that the engine has got damaged even though there is a hydro-lock system.Also, the rain was bare minimum and this was really not expected from such a big renowned company.

The car went for servicing in the month of June and it was told that everything is perfect .
The warranty has expired but I believe I am still entitled to a free repair because the existence of such a serious defect in a car indicates it was not of acceptable quality in high end car like fluence with such mild rain.
I am a careful and conscientious owner, as the general condition of the car shows. I have not done anything to the car to cause this defect.
Please let me know as quickly as possible what arrangements you propose for rectifying the problem.

Regards,
Varun Choudhary
Advocate,
Rajasthan High Court, Jaipur
contact no. [protected], [protected]

Sir, I am writing to inform you that my Reanault Duster car (Regd No-KL-59N-1234) involved in an accident on 25 May 2018. I was not injured, but my car suffered a lot of damage and I brought it to the Renault Service Center located in Kannur, kerala on 26nMay 2018. My car is only 2 years old, and is worth far more than that. I understand that your estimator valued the repair costs as Rs. 8 lakh. But the car is not yet delivered to me as it is 03 months since the car handed over to the service center. Now I came to know that my car is repaired but insurance company not accepting the claim. When I contacted the insurance company officials, they told me that the dealer showed extra 2 lakh amount than the assessed claim which is not agreeable. Now I and my family are facing difficulties due to this irresponsible act by the dealer. In view of this, I am requesting you to please intervene in to the matter and take an immediate action regarding this matter as I wish to keep a warm relation with the company. Otherwise I have to think about other means to solve my problem as a genuine customer.

Thanking you in anticipation,
Yours sincerely,

Smt Preetha Manoharan.

Due the the break down of my car renault india have asked me to submit the compensation claim to the nearest dealer, based on their advise from renault india concern person
I have submitted my claim around 2 months back with details of compensation on letter in renault show room tumkur, based on the advise from the concerned person from renault india.
Its almost 2 months my compensation claim have not been settled.

Hello, sir i am aniket pradeep desai. Sir, the service center of your company is not give the good response to me. My problem is about of speaker. From last 1 year i am suffering from the problem of speaker. They are just doing something and the same problem happens. Also they are taking labour charges. From last 1 year the problem is not solve properly. Now i want the solution.

I got my kwid servicing yesterday. It was 3rd servicing. But today it is not running well. It is shievering. They didnot not fit the the drum or bearing properly. They may have broken somthing what i feel. Cluch is also not working. It was running properperly before servicing but it is now in worst condition. They all are just cheating with the bill and they do not have any responsibility. They take the customer granted.
Customer name. Hakim khan
Veh no. Jh 01 cb 3965
Servicing date. 24.08 2018
Service center. Madan motor ratu ranchi.
Please do needful.
Thanks.

Dear Renault Team

my name is m.shravan kumar telangana warangal my mobilenumber is[protected], [protected] iam purchasing ur company vehicle 2013 renault pulse RXZ at that time to this time suffering me ur people.my vehicle windscreen broken last month 13th and suggested car servicing, but ur people tiii not completed my problem.almost 1month 15days completed.iam working real estate businees my shedule day after day shuttle warangal to hyderabad ur people not comleted my problem iam taking travels car till iam paying almost 45000/-rs paid rent diesel. iam loose my business income 2 to 3 lakhs.why iam paying this time bill amt ur people charged highly and last two years back broken front bumper iam given work shop that time also ur people taken almost 2months and dammaged windscreen glass, bannet, that iam paying amount my pocket iam spoke to ur work shop people sorry sir next time solved proble this time leave why because loose my jobs requested me.that time i leaved.but srisrisri renault warangal work shop very very very poor service most of customers suffering . iam not satified any time.plz solve the my problem.ASAP

iam expected ur company was highly reputed, but some people dammaged ur name.

my problem not solved with in 48 hrs iam going to cunsumer forum.

Yours,

Shravan Kumar M
[protected], Vasavicolony,
Warangal-506002Telangana.
[protected], [protected]

I am the owner of renault kwid bearing number kl05ap6665. I had delivered my car for repairs to a service centre of renault kwid in nattakom, kottayam. One of your agents rakesh who assisted me was totally indifferent with the dealings of your customers. Today:24th august 2018 after three days of the delivery of my car i had contacted rakesh of nattakom service station for the improvement of the repairs but to my surprise he has not taken any action and has shouted at me that the estimate has not been taken till this date and he reported me that he will only take action on monday as we are having onam holidays from tomorrow till monday only. As you are now aware we are having onam holidays and the same was tarnished by the irresponsible behaviour of your staff. I was on the move for upgrading my vehicle for a renault lodgy but this type of attitude from your service agents to a customer made me rethink of changing to some other brands. Earlier also i had an experience from your service people which i had complained but there was no response from the staff of renault. This is for noting that this does not happen to other customers in the future. Sorry for disturbing you with my complaint and this letter is for the abnormal and irresponsible behaviour to be counted from your side for destroying the holidays once in a year with my grandchildren.
Thanking you
Venu gopal arackal
Tel [protected]
Email: [protected]@gmail.com

Dear Concerned,

I am writing this with a heavy heart and really disappointed to see such behaviors of the staffs of Renault Service Center.

Recently I purchased a Renault Kwid and my first service was due for Aug-18. So I planned to go for my first free service on 18-Aug-18, after I reached there during service I found my car to fully scratched on the right side (includes front fender, front right door and back right door). When I asked them, they simply ignored it and said to go for a paint job which is now discounted as paint job camp is going on. I was really stunned to hear the same.

I came back home and called up the customer care and they conferenced me with the Renault Central CRM named - Anwesha Banerjee where she promised to investigate on the same and will get back to me.

After a day Anwesha called me back and said that she investigated and found the scratch was made from there end and closed the case/complaint raised by me, and asked me to send the vehicle where they will repair the scratch.

She arranged for my vehicle pickup on 23-Aug. The driver came and took my car as per the schedule.

Now, when they received the car Anwesha called me and stared playing with her words saying that only a small scratch was done by them. And they will only repair a part of it. When I asked her that what is the proof that only small part is only scratched from your end, she replied that her advisor told her.

I am really stunned to hear such kindly of reply from her where she is trying to prove her advisor right and me wrong.

Request you kindly see the above matter and please get the scratch repaired on priority.

Thanks,
Rajat
[protected]

This refers to multiple email sent on [protected]@renault.com regarding replacement of shock absorbers and lower arm of scala which were giving trouble since the odometer reading was 25k.
Since than the issue was raised to gen-nextmoters, thane.

I have following with customer care cell since long but no concern was shown by them. Every time i raise the matter, they redirect it to some new service centre.

Kindly look into the matter.

Regards,
Kamaljit

Sir renault fluence 1.5dci 2012 model
Saturday morning get the error on screen risk of steering locking 🛑. Vehicle break down i inform to road side assistant given to the renault service in hyderabad but they said steering column part has been failed
Estimated cost was 28000rs. But didn't drive any rash but default problem here find it. My warranty has been expired not satisfaction we r..
We paid many services & insurances didn't use till nw. But renault fluence vehicle was not coming.. But parts was very high cost. Hw can we maintain like this. Please solve this problem.. This problem was in manufacturing only
2 problems find it
Ap16bx9009

28th july 2018, 13th aug 2018

Traffic in bangalore is not new. All cars need to have the resilience to perform optimally for 1 hour in the 1st and 2nd gear.
Yesterday after driving for 1 hour in the 1st and 2nd gear continuously, i was not able to change the gear from 2nd to 1st or 1st to 2nd.

The only way i could change the gear was to switch off the engine, change the gear and then power on the car.

I am raising the complaint here because verbally i did try to inform the trident renault team but their response was very casual : sir bangalore traffic will impact the gear of all cars.
Not sure if this will be addressed ever in today's india where consumer is at the bottom most layer of priority.

I own a renault duster 110 ps rxl 2015 model vehicle, i have purchased the car from renault hubli. From last more than 6 months i am facing an issue in gearbox, gear gets stuck while shifting from 1st gear to 2nd gear. Most of the time it happened at the middle of heavy traffic which was annoying and i have struggled a lot to shift gear from 2nd. Many times i have reported the same issue in renault hubli service center but never got a proper solution for this. I have googled to seek some information regarding the issue and i was surprised to see that there were lot of complaints reported on same issue. Its seems to be production fault/ issue from renault? I am very disappointed from renault.
I appreciate a quick response and solution from renault team on this.

Team,

Please look at the services that I have taken in the past, every time team manipulate the actual issue [ yes they could because I am a new in this field ].

Speed varies all of a sudden
Acceleration is not in my control
Vehicle stopped twice over road and it took 25 min(s) to restart however, road side assistance says that they can come by 45 min(s) . Worst case is that we can't move the vehicle when choke symbol comes on the dashboard.
petrol, only 17 Leter petrol only going inside.
I went 1:51 PM yesterday to Silk board show room though they know this problem as known but took 1 hour 15 min(s) to respond to my query and they said that leave the vehicle as the condition of the vehicle in danger. for the customer safety we need more time to evaluate. If it is that much issue why was it taken care during first phase of service wherein, I had told this issue verbally.
Last but least, pathetic support staff and service, I won't recommend this car for anybody.

MP7348 is the car number.
by the way they are very intrested toward insurance ...
Forgot to add one thing, I am the first buyer of Climber from Bangalore reason...

I purchased a Renault Duster AWD from Aruna Motors Nellore and after two years the car developed some issues with the fuel injectors which i have come to know later. Initially while driving the car used to shudder and two error lights came up. Immediately i took the vehicle to the above mentioned service centre . They took in the vehiche and a day later returned it saying that all is fine. The same thing happened twice and i went back again and same thing happened. Finally the errors came up and wouldnt go back unlike before. Now when i took the car to the service centre they stated that its an issue with the fuel injectors and one of them neeeds replacing. This is a scam . When i took in the car during the warranty period they just sent me back and now they took up the issue and are charging me Rs 27000/-. This is the worst experience ever. I have had two Honda cars before and never have I exoerienced something of this sort.

Contact: Samprakash Thodeti
[protected]

I have raised a complaint with renault 1 month before about my gear box. Gear gets stuck while moving it from 1st to 2nd or 2nd to 3rd and vice versa.
I had taken my car to renault service center, baner, pune to fix the issue. I dont know wat they did with the car in 10 mins and said issue is resolved. But it is not yet resolved.

Complaint number from renault:
Survey service complaint[protected] renault baner service, pune (Pps motors pvt ltd)

I have booked a renault kwid from renault yamunanagar (Payment id [protected]).

Dealer is charging rs. 6490/- as logistics charges above ex-showroom price.
Also, renault customer care representative says that i will have to pay the logistic charges as these are the expense of transportation from renault, chennai plant to dealership.
Since ex - showroom price of vehicle varies from place to place due to transportation cost only, i request renault to provide me a car against above booking without any additional cost towards logistics.
Otherwise, feel free to cancel the booking & initiate my full refund.