Renault — Renault pulse car service

Address:

743331

Hi,

My name is Rupendu Chakraborty. I am a recent customer of Renault. I bought a Renault Pulse car from Renault showroom(VIBRANT MOTORS (P) LTD, kolkata on 12th May, 2016. After I took the delivery of car, I came back to my hometown at Murshidabad. All was going well, the car was giving good service and everyone was happy. I felt proud that I owned a vehicle from a renowned, one of the top most brands that represents the glory and fame of the world automobile industry.

However, it won't take time to change the fortune into a nightmare. On 22nd June, 2016, my car met an accident, luckily nobody was injured, but the car got seriously damaged. I immediately called Renault Secure and plead for help. They pulled up the car with their roadside assistance and sent the car to SMSG Automart Pvt. Ltd. for repairing on 23rd June, 2016. I have been informed it will not take more than 'two months' to get back the car in well and good condition. That 'two months' has already been passed. I tried to contact SMSG many times asking for the status, however, never received any proper information. Sometimes, they are saying that I've to wait for one more week. Sometimes, they informed the parts are not available. Someone from SMSG(Mr.Chinmay) informed that being a 'unique' car, it is taking more than the usual time to repair the car. I must say all these are excuses, excuses and nothing but lame excuses. Today is 24th October, four months passed by and I am not even able to obtain a correct information that when I may receive my car back. I tried to contact Renault, Kolkata too, but all my efforts went in vain.

I am totally disappointed and felt harassed by the circumstances. I never expected this much of poor service from a famous automobile brand like Renault. I am not even able to understand whose fault this is. I am paying my installments on a regular basis, I am trying to communicate with the concerned persons regularly, but, alas! nothing happened in a positive manner.

Now, in the above mentioned circumstances, you guys please refund all my money back that I have spent on this car as of now, else, I will be compelled to go to the Consumer forum for further actions. Yes, you have read it right as I have no other options left in my hand!

Thanks & regards..
Rupendu Chakraborty
[protected]
Engine No: HR12766021C
Chassis No :MEEAHBA70FC500872
Registration No : WB58AJ5796