[Resolved]  Renault — renault | worst dealership experience

Address:

New Delhi, Delhi, 110085

I am being mentally harassed by renault prashant vihar dealership. I booked a renault kwid climber manual electric blue by paying rs. 5000 through neft on 21st december 2017. Sales executive mr. Jagdeep is my consultant. Due to some document issues my loan has been delayed for 4 months. I informed mr. Jagdeep about this. On 27th dec 2017, i asked him to refund my booking amount till the time things get rectified. He said he would call back the next day. I didn't get any call whatsoever. I called him on 28th, 29th but he kept on saying i'll call you. However, i didn't get any call from him. On 30th dec, i called his senior mr. Mukesh, sales manager. I told him about my whole case. He said he would check on his part what could be done and would call back.
Its been a week i haven't heard from them so far. Whenever i call at the dealership, operator says, mr mukesh is out for a meeting, he is not available, etc.
Question is: when a customer is genuinely asking for assistance, should he be tortured like this? It clearly shows an esteemed company like renault is just making false promises and fooling their customers.
All the time i have got same answers 'mukesh sir to abhi available nahi hain, vo abhi meeting ke liye bahar gaye hue hain '.
This is my very first experience which has been such a bad one. I am surely not going to recommend anyone in my known to choose renault. Moreover i will escalate this to social media and consumer forum and let the world know how a brand like you mentally harass their customers.
This is the customer service you give, kuddos!!

Prashank
[protected]@gmail.com