[Resolved]  Renault — water leakage in renault kwid

Address:RENAULT- DURGAPUR, WEST BENGAL

On 08th july 2017 the front windshield of my kwid was changed since it was damaged due to a tree branch fall on the garage and it also hit the windshield.

On nov 2019 the same vehicle was sent for repairing since there was water leakage through adjacent area of front windshield and body (Joint area of windshield where paste are applied to attach). What i understood that the glass was not attached properly when it was changed. It was paid repair service. They told that now it is ok.

Again on 20.05.2020 i noticed that water is leaking through the same area. Please let me know what should i do? Why should i pay multiple times because of poor repair service by renault?

Today received a call from renault service center and while i was telling the issue they were telling that vehicle was running. Is this a kind of justification? Finally i was asked to take the vehicle to their service center. Lets see what they?

My final question to renault will you charge of this repair? If yes then i have no option other than paying you but definitely i will share my experience will everyone so anyone else to make them aware.
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Aug 12, 2021
Complaint marked as Resolved 
Renault customer support has been notified about the posted complaint.
May 21, 2020
Updated by smtds04
My Final question to Renault will you charge of this repair ? If yes then I have no option other than paying you but Definitely I will share my experience will everyone to make them aware.
May 22, 2020
Updated by smtds04
Came to Renault service center Durgapur. They checked and found the problem. It was communicated by them that they will take utmost care and in future this problem won't arise... Let's hope for the best. They also mentioned that it will be free of cost.
Verified Support
May 26, 2020
Renault Customer Care's response
Dear Sumit,

We understand that our team has contacted you and provided the necessary assistance on your reported concern. Further, an appointment has been booked for your vehicle. In case of any support required, please feel free to contact us at[protected].
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