Rentickle — Fraud company: Charging even after return request was given

My experience with Rentickle has been extremely unsatisfactory. Despite notifying them via email three months ago about my intention to return the furniture, I received no response. Upon my follow-up, they now insist that I must pay for the past three months because they do not accept requests through email. This lack of communication was not conveyed during the initial email where I made the request. To add to the confusion, even after returning their furniture, I continue to receive emails stating that they are extending the contract.

There seems to be a significant lack of internal coordination within Rentickle. The finance, customer support, and grievances teams are reaching out to me separately, and none of them seem to be aware of the current status of my account.

I simply want to cease receiving emails from Rentickle and bring closure to this matter. I want my deposit money. It is unjust for me to be charged for three months when I promptly communicated my desire to return the furniture. The mistake lies with Rentickle for not processing the request in a timely manner and only informing me after three months that they do not accept requests via email.