I had placed two orders and it was specifically mentioned that the orders would be delivered by 2nd October 2021.
There was no intimation and I have constantly tried reaching to the numbers available on the website. But there was still no response. Finally somebody from logistics spoke in the morning and told me a few items are out of stock. This is shocking because the auto response was that my order was successfully placed and confirmed. This was the stand till today morning. I had also made all the payments. When I am shifting houses and I suddenly get this kind of a response, it is despicable at the least.
The logistics person somehow mentioned the remaining items would be delivered on 3rd October 2021, Sunday, contrary to the earlier assurance and that you guys won't deliver on 2nd October. But this was merely oral. Till now, the status has not changed and I don't know when the delivery of the remaining items, which are supposedly in stock, is going to take place. And of course, there is no response .
I have been constantly trying to call and speak with the customer care representatives but there's absolutely no concrete answer and the behaviour is extremely casual and irresponsible. The logistics and customer care representatives keep telling the other one can answer.
If the products weren't in stock, they should have never accepted my order or the payments. They didn't even bother to inform and I have been constantly trying to reach out.
I am left with nothing right now even though I had placed orders for everything on time and following all procedures. At this belated hour, I will have nothing in the house even though I have already paid for everything and have no time to arrange for alternatives.
After these events, I came to know that Rentomojo is habitually fraudulent and often causes harassment to people. There are issues with payments and refunds as well.
This calls for a serious legal action which should be initiated for the damage caused including the mental harassment.
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