Rentomojo Complaints & Reviews

My AC was Uninstalled on Apr 9th 2024 and raised a closure request which was completed on May18th. But I am being charged for the entire month of April and May. I should ideally be charged only until April 9th. And they are not returning my money back now. They had themselves closed the April 9th ticket with no solution and opened a new ticket on May 3rd....

Rentomojo are cheats. I rented a smart tv at a higher cost than a regular tv in November 2021. My rented smart tv only has YouTube & Netflix. The browser hangs if I try to download any OTT. After 5 months of trying to figure out the issue, yesterday they tell me that the tv needs a Firestick and the same is provided free of cost. Today when I raised a complaint with customer service I was told the customer has to ask for the Firestick. I...

After being so much fed up with the planning and coordination of rentomojo requests, I decided to close 7 items. Without my consent, they adjusted my deposit amount as per their charges.
Now they are request more amount against the rent. I am looking for complete refund of the deposit amount from this company....

Had a very bitter experience ordering from rentomojo. Could be there one of an accident but was really terrible experience for me.

I ordered a 3 seater sofa on the 15th of Dec'2021 (Wednesday). I was told, the delivery would take 48-72hrs, So I expecting it latest by Friday. I get a call on Saturday, saying the order is delayed & that i would recieve it only on Monday. I was pissed about the delay. But still told them to deliver...

I had rented a table and chair from them for 14. & 13 months respectively. I knew that the commitment is about to end so I went to the app and raised a query stating please share the end date of subscription and I would like to end it now so that no extra charges are levied.
There was no reply and they charged me rent for entire Nov month. I finally googled how to raise closure request after seeing process on google and they charged...

I've ordered a laptop, Deposit amount has been deducted but due to non completion of KYC it says it cannot be proceeded for the delivery.

The app is not at all allowing me to complete KYC. There's no option to update the KYC details. Tried many a times to contact customer care they don't bother at all.

Only once they answered the call and asked me to share th documents to Thier email id. I've shared my documents...

It's been more than 1 month that I received all clearance from quality check after returning my product and process my return of security deposit. But no refund processed yet after multiple tickets raised regarding this issue. Emails dated 12 June where Mr. Srikanth email with 72hrs of time for refund but no resolution. Later raised issue from their app and received call from their customer care around 24 June and was promised that withing...

I placed an order for work chair for a period of 6 months. The cost was 299 per month and the security deposit i had to pay was 600rs to complete the order. On making the payment i realised i have to share my personal IDs (PAN card, Aadhar card, etc)for verification. Im not comfortable sharing those details for a menial order as this one. I tried contacting their customer support on chat multiple times and even over phone but no one responds...

I am a customer of Rentomojo for more than 1.5 years, I have placed a new request and the KYC verification department is asking for confidential documents like salary slip/bank statement which I feel is not the right way of doing the KYC by a renting company. I have provided them the offer letter, ID card and other necessary govt proofs but no luck on the verification.

Regards,
Vinay Vallampati
[protected]...

I had raised a complaint to close my bike subscription since the same was lying idle for past 2 months due to covid-19 pandemic situation.
The complaint was raised on[protected].
I was asked to pay an amount of 8898/- to close the subscription reason being it was pre-closed.
They have added an advance fees of Rs.837/- FTM of June from 1st June to 6th June which I have never used the service at all.
There were...

They are trying to cheat money from customers by charging them advance rentals and then deducting the last month's rent again from deposit money. One of the biggest hoax company in this country.

Customer service is so pathetic that even a leech is proud of itself when it faces rentomojo. My inr 4050 is pending with them and i have been harassed for this small amount so much with their service that i feel like putting a...

I rented the AC from rentomojo. They delivered it after 10 days and installed it after a week that too after continuous follow up from my side. The AC did not function soon after the testing from the first installation. they said they will send the technicians to repair. they sent one technician team after one week that too after continuous follow up from my side. The team said AC wont work. have to change entire installation. so i told to close my subscription. i dont want any service now and trake back the AC. so they unstalled it. But they have not picked up the AC neither they refunded any amount nor any follow up. today they sent me remimder for my due rent. the Ac has been lying here of no use since three weeks.

I placed my order 7-8 days back one was a chest of drawers and one wardrobe.
firstly they don't have a customer support contact number as I tried to call them 50 times and their number is out of service.
I was informed that the wardrobe was out of stock which still shows in stock on their website (they inform you once the payment and KYC are done)
There was a waiting period of 7 days for wardrobe delivery.
I got a call from RentoMojo on 17th July 2023 saying that the wardrobe is available and it can be scheduled for delivery as per my convenience.
today 15th July, 2023 I got a call from the delivery boy regarding sharing location and delivery timings.
I stayed home to receive the delivery.
around 4:00 pm ( 4 hours later than the promised delivery time and then he informed me that the product cannot be delivered as it is out of stock.

till now also it showed available on their website.
They don't have an inventory but it shows available on their website till now.

It is a huge disappointment and fraud they are doing after payment is done.

I've placed the order on Rentomojo for 2 beds, 2 mattresses and a sofa on 11th June and paid entire amount upfront. While placing the order items were shown as available in stock and ready to be delivered within 6 days.
First of all this company does not have a contact number for customer support. Now, since I've been following up these guys almost everyday for scheduling delivery - I got to know that the ordered items are not in stock.

My simple question - Why is this company taking orders if they don't have items available in stock and taking the money upfront ?

Rentomojo recently leaked sensitive data including sensitive KYC data like Aadhaar and Passport data to hackers. I tried raising a data deletion request with them, which they have refused.

I would like to have all my data on the platform deleted, including all KYC data, phone number and email.

Received mail from [protected]@etexgroup.com that they have taken my PII from RentoMojo

Rentomojo delivered an AC yesterday. I have paid an online deposit amount. They refuse to install the AC cause it's an undeground connection. I asked them if I can install it myself through a technician, they refused that. My flatmate ordered an AC from them and they allowed her to install it through a different technician as they dont install underground connections. But tehy are not allowing me to do the same.
They are asking menow to initiate closure and pay extra early closure charges. They have my deposit, are asking me to pay early closure charges when the AC is not even installed or unpacked. I just want my deposit back.

I had ordered for a rental wardrobe, bedside table and office chair on Rentomojo on 13 Apr 2023 with an ID - Rentomojo_prod-RMIMYUPTTY-1 and order ID[protected]. I paid 904 rupees which included its 1st month rent and deposit.
First, they asked for money to place the order, post which the order was supposed to be scheduled. It did not happen until the next day, when on 14 Apr 2023, I had to contact their customer service, that too, via chat. And then they scheduled the order for 17 Apr with Schedule ID- REQ-DEL-PNQ[protected].
I waited the whole day, contacted their customer service chat asking for the delivery partner's contact number to communicate, but got only disappointment. It's the end of the day, and I haven't received my order yet. When I checked online review on Rentomojo, my fear turned true - "Rentomojo is a big scam!"
When I went to the Rentomojo chatbot and asked to cancel my order, I got below steps:

Dear user to cancel your order, kindly follow the below steps :
- Log in to your RentoMojo account on our website or view here.
- Raise a request for cancellation under 'Requests' ’General queries’ ‘Order related’ ‘cancel order’.
- Choose 'Close subscription' and follow the instructions to cancel your request successfully.

When I logged in to Rentomojo via wesite b, I kept searching, but failed to find the option of "Requests" to proceed with canceling of the order. It seems, there's no way to cancel the order.
The delivery service and customer care service is pathetic, there's no calling support provided!

I have requested my AC service 12-15 days back and I got call from Rentomojo schedule executive that time. Schedule executive informed they will not come as per my availability. I thought ok lets manage from my side, hence I decided let them come as per their schedule/availability. Schedule executive confirmed (04/04/2023) their available time to come to my place. As per their time I rented the tall size ladder (as I am living in 2nd floor and need ladder to access outdoor unit) by 500 INR per day. But surprisingly service person not came as per their scheduled and after 4 days past I got call from scheduling executive name "Sid". And he started saying the insulting word like 'He is not ready to here my lecture' and many more.

Customer service is absolutely garbage. Misleading information is provided & faulty products. No response even after repeated requests. Very impolite.

Raised a request on March 30th for a closure of cot and mattress and relocation of AC. I clearly mentioned the present rental home tenure gets over by April 9th and just see the lethargy its April 10th and none even bothered to respond. Whatta ### service. Ul have to run behind them for any service except new service.. if this was new service they would have done it next minute.. it's been 10 days and every day email followups and still nothing.

I paid an amount of Rs 1047 to rentomojo as a deposit for getting a bed and mattress on rent. They displayed a message that delivery would be scheduled within a day. Nobody called from their side. I kept on calling their customer care but nobody responded. I have to shift to a new unfurnished flat on the date of scheduled delivery. I have to sleep on bare floor now. Even on cancellation of rent, they do not refund the amount. Kindly give me the bed and mattress. Regards, chandrima

We rented an AC from them and they gave a defective remote control. We told them to bring a new remote control. Next day they sent a person with the remote to my home when i wasn't home. My mom was alone at home and he gave the remote to her. She was checking the AC when he walked inside without permission. She asked him to leave but he started roaming around the house. After multiple warnings he left. Since then Rentomojo customer service have been harassing me with calls when i complained. I think they want to hush up the issue. But i will report this everywhere and will take this up legally.

This Complaint is against Rentomojo. I have rented out a few products from them and one of the products is a mini fridge for a 12 months tenure starting February 2022, have had issues with the fridge earlier and barely used it as i bought a bigger fridge and now that i want to cancel and return the fridge 9 months off my tenure i am still being charged 3x as a early cancellation fee. However, as per the cancellation and return policy the charge for 12 months tenure on electronic and fitness products early cancellation is 1 month's rent. Tried talking to the support via chat but no resolution provided and rep who called definitely did not know his/her own company polices as he/she kept repeating its 3x charge for cancellation and no resolution provided again.

Resolution Expected: Do not charge more than what is being told, correct the bill and provide better customer service.

The team is taking so long to even respond to 1 issue. They are purposely delaying pickup of orders when the rental subscription is complete to overcharge and impose late fee charges.

They are literally giving same answers everytime I reach them on chat support(cause they dont have call support) their so called Logistics team which only has handful of drivers.. never follow any scheduled time or date.
And just call to say we cannot come for pickup.
And chat support people say.. Oh your number was not reachable.. when infact their driver called and cancelled.

They are really running a SCAM to HARRASS people.

They have cancelled the order but no refund yet. Mailed them twice with account statement.

I have not received any refund till now. I had ordered a washing machine and it came without an inlet pipe and I returned it and I still have not received my refund. There is not customer support number to contact these people. Horrible service.

Hello,
This is shreedhar here I had placed the order on Rentomojo about a week back.
I
had placed an order for certain appliances and furniture under order ID.[protected].
The order was placed on 02 Sep 22. The KYC was such a pathetic experience I I went through.
I just kept raising issues on chats with aganints for resolution but there was no use. Everyone just kept saying they will raise the level further. I guess the amount of times they have raised the level I should have gotten a call from the CEO.

Now that you agents have also stopped responding on chats also. proof of the same is as attached. Also details of the products ordered for rent are attached. I guess I am regretting the decision of choosing you guys over furlenco.

Last call I received I was promised that the product will be delivered in 24 hours which was two days back.
You are requested to go through the twitter Handel of Rentomojo and you would find multiple case with screenshot as proof of the same.

This is pure harassment, that's all. On top of this they have audacity to say this on chat box that I am given a fake feedback.

My order number is[protected]
I have been chasing rentomojo for 10 days to cancel the order since they don’t have the product.

No one in customer care replies to emails and chat is useless- agent never turns up. Phone number does not exist

My order number is[protected]. For the last 1 week I have been writing to Rentomojo customer care team to cancel the order because they don’t have a TV with stand. No one responds to email. There is no number to call and chats are useless because no agent turns up. They are sitting with my money