Reserve Bank Of India [RBI] — abusing language from hdfc bank collection

Address:

412207

Hi Team
As my issue is their was delay of minimum due against my HDFC Credit card about of 1800 and in advance i send an email to HDFC Bank about i can not make the payment of minimum due due to medical emergency so I will pay in next month . After couple of days I had recive a call from HDFC Bank collection department regarding the same one girl spoke with me and said Sir your payment of minimum due is delay and you have to pay this immediately
I told her I have already intmited to bank regarding the same That I cannot make the payment via email she called me 3to4 time for the same and every time I replied to her that I can't make the payment in this month and this time she abuse me she said " Sir app kay pocket mai 1800 Rs nahi hai or app ki hasiath nahi hai" and then I called to Customer Service of hdfc bank complaint the same but they replied me this standard procedure of bank I was not happy with answer and send email to nodeal officer of HDFC Bank they replied me we will investigate the issue but you have to pay the minimum
I told them first you resolved my issue then I will make the payment
As I am not a defaulter I was regular payer it was only 1 payment was miss so they behav like this I really heart...expecting response from RBI

Thanks&Regards
k.s.sanjay